UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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My experience with User Testing
What do you like best about the product?
I appreciate how UserTesting offers a variety of tools that help me design interviews tailored to the goals of the study and gather meaningful insights. I especially value the quick metrics and live interviews—they make it easier to prepare my reports and confidently present design directions to stakeholders.
What do you dislike about the product?
I need to go through all the sessions to hear what our users have to say—it's time-consuming, but incredibly useful and unavoidable.
What problems is the product solving and how is that benefiting you?
UserTesting helps me quickly gather UX insights without needing lengthy approval processes or full stakeholder buy-in—especially valuable when working under tight deadlines. Its speed and flexibility allow me to validate early design ideas and test usability before implementation. This not only helps me catch potential issues early but also leads to more user-friendly, effective design solutions.
One of the most complete tools
What do you like best about the product?
UserTesting is one of the most complete tools in the market. They offer so many test types and their panel is robust, allowing us to run unlimited tests. The recording functionality is a differential. They constantly release product improvements.
What do you dislike about the product?
Their interface can be a bit complex for non-researchers as they offee too many possibilities.I would like them to simplify it and provide more guidance to non-researchers.
What problems is the product solving and how is that benefiting you?
We can easily reach out to employees and B2B companies to run usability testes and interviews.
Great for key business decisions
What do you like best about the product?
How fast it allows me to collect feedback
What do you dislike about the product?
The interface and general usability os the website
What problems is the product solving and how is that benefiting you?
I'm being able to quickly show how some navigational problems in our website are affecting the use of the feature that should bring us the most ARR
Powerful tool that would benefit from its own purpose
What do you like best about the product?
UserTesting's strengths are its panelists, flexible incentive structure, and breadth of testing modes. I like that they push for the latest and greatest features that users are asking for.
What do you dislike about the product?
As the platform has changed to adopt user preferences, the navigation and site structure has diminished. It can be difficult to know where to find tools, there are inconsistencies in test organization/folder structure, and some features are just buried behind a "clean" UI. The tool suits power users well and I'd like to have easier access to powerful featuers.
What problems is the product solving and how is that benefiting you?
UserTesting is empowering our organization to give users a voice. We are integrating their voice into our strategic priorities and it's helping us shape decisions that affect them.
User Testing makes it fast, easy and intuitive to collect rich insights from users
What do you like best about the product?
User Testing allows me to rapidly get rich user feedback on concepts and designs. I love that User Testing has its own panel of participants, which makes it really easy to quickly set up an unmod, or schedule in a live conversation without the hassle of using a recruiter.
What do you dislike about the product?
User testing could have even more helpful features within the think out loud test setup, for example the ability to add more complex logic to the tasks.
What problems is the product solving and how is that benefiting you?
User testing allows us to better understand our users, their needs and behaviours. We can see how real users interact with our products and design with them in mind.
A intuitive tool, but perhaps thinly steteched on new capabilities
What do you like best about the product?
How easy it is to use. How intuitive setting up moderated or unmoderated tests are. It's a very reliable tool for its primary use case- usability testing/interviews. The task options are well rounded allowing integration of a number of different types of tests if needed e.g. first impression testing or card sorts/tree testing, A/b testing etc Can be very useful to conduct testing when time is of the essence. A lot of scope in terms of freedom to create tests as needed.
What do you dislike about the product?
Participant quality, particularly for new functions like the survey tool. The responses vs data we have in the past received via our website have been very varied, a persistent issue is the obvious 'side hustle' users who smash through tests to generate income. This has been a problem as well for moderated sessions on occasion where users are clearly not in the country you selected for/have no familiarity with the brand.
What problems is the product solving and how is that benefiting you?
Its our primary conduit to the users of our brands so its crucial to our work. We no longer have an intercept tool to capture live users from our sites so this is the primary method by which we are able to connect with our users.
Quick way to get insights, discovery and make great product & UX decisions
What do you like best about the product?
It's really easy to set up a test and generally we have great quality users who take the time to answer questions thoughtfully and insightfully. It allows me to upload a prototype, point to a URL or upload an image which I then ask people to comment on. I use it about every 3-4 weeks to help me make important decisions about the UX of my product. Customer support are really helpful and quick to respond.
What do you dislike about the product?
It could do with more UK users, there are a lot of USA users but it's not clear how many users there may potentially be in different demographic sections like other regions.
What problems is the product solving and how is that benefiting you?
We ask users to look at or use a prototype and then make decisions from what they say - it gives us confidence in the decisions we make about what users want and value.
Valuable tool for qual research!
What do you like best about the product?
It helps conducting research super easy and quick especially when using their panel to recruit. I also appreciate all the new features constantly being added.
What do you dislike about the product?
If it had more integrations, that’d be great
What problems is the product solving and how is that benefiting you?
We always need to hear from our customers as well as potential customers so being able to quickly create studies, rolling them out and quickly getting insights is great
UserTesting: a application that evolve at the light of speed
What do you like best about the product?
This a very easy app to use for creating and running a variation of user tests that is important for validation our work. The numbers of improvements and features that they have added over the years are impressive such as the interface, the Insights Discovery, the task summary, etc.
What do you dislike about the product?
I think it could be helpful if there was a list of report format that you can choose for exporting the Metrics and insights.
What problems is the product solving and how is that benefiting you?
As a UX Designer, I can make better decisions to improve the user experience and enhance our product usability, and by the fact creating more user-friendly designs. This process helps me reduce the risk of proposing wrong product design and increase customer satisfaction by aligning the product more closely with the user want and expect.
Great tool for user research and testing
What do you like best about the product?
The most helpful tools I have found for UserTesting are the different types of tests available. There are moderated/unmoderated/etc. It is easy to use and implement.
What do you dislike about the product?
What I dislike about UserTesting is the notes section for the videos. It's a small area and feel it could be improved for my needs.
What problems is the product solving and how is that benefiting you?
The problem UserTesting is helping with is the why and what. What do contributors do when faced with a new or current experience and why!
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