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Hightouch freed us from the shackles of Salesforce and NetSuite
What do you like best about the product?
Hightouch makes it easier to support customers using well-versioned and tested data lakehouse code built using software engineering best practices, instead of having to hack together reports and integrations using proprietary scripting languages embedded in a SaaS application.
What do you dislike about the product?
This is still a very young product. It doesn't yet have an elegant way of representing union types (like NetSuite's record identifiers) or mater-detail relationships (like Items on an Order). I do appreciate Hightouch's honesty about their limitations, and their openness to discussing future roadmaps for addressing these limitations).
What problems is the product solving and how is that benefiting you?
We have numerous complicated workflows that are spread between NetSuite and Salesforce. This requires us to sync data in multiple directions, which is often a pain because of minor differences in datatypes.
Hightouch abstracts much of the complexity, allowing us to focus on the core business logic. It is easy enough to use, our new intern was able to build, test, and deploy a production integration his first full week on the job!
Hightouch abstracts much of the complexity, allowing us to focus on the core business logic. It is easy enough to use, our new intern was able to build, test, and deploy a production integration his first full week on the job!
Recommendations to others considering the product:
Make full use of the free trial offered by both platforms to test alternatives on real-world data.
Hightouch is amazing!
What do you like best about the product?
The platform is very easy to use, and the customer service is super responsive.
We asked for several new features, and in weeks they were developed. You are the best guys! :)
We asked for several new features, and in weeks they were developed. You are the best guys! :)
What do you dislike about the product?
I can't find something that I dislike to be honest...
What problems is the product solving and how is that benefiting you?
Connecting our warehouse directly to downstream tools such as Zapier, Outreach, Customer.io, Hubspot, ....
Excellent product that works exactly how it's supposed to
What do you like best about the product?
There are two main things that I really like about this product:
1. How effortless it was to set it up and get real data flowing from our data lake and into our CRM tool
2. The ability to execute custom SQL rather than just being able to transfer entire tables without any option to customize them
A little bit of context: We were in a rush to get Hubspot setup and get our data flowing into it. Using Hightouch, we were able to go from signing up to having data flowing into Hubspot in approximately 2 hours.
Aside from how much we've enjoyed the product itself, their Customer Service has also been excellent. They've even been able to help out with issues that are due to something on Hubspots side
1. How effortless it was to set it up and get real data flowing from our data lake and into our CRM tool
2. The ability to execute custom SQL rather than just being able to transfer entire tables without any option to customize them
A little bit of context: We were in a rush to get Hubspot setup and get our data flowing into it. Using Hightouch, we were able to go from signing up to having data flowing into Hubspot in approximately 2 hours.
Aside from how much we've enjoyed the product itself, their Customer Service has also been excellent. They've even been able to help out with issues that are due to something on Hubspots side
What do you dislike about the product?
The only downside I can see for now is that because of their size, they've got a limited number of integrations that are possible. However, this number will grow over time and they've been very proactive in reaching out and checking if we want/need any more of them.
What problems is the product solving and how is that benefiting you?
The problem that we're solving is that we needed to transfer data from our data lake into Hubspot. A nice to have was the ability to customise the data somewhat but we would have been fine with just transferring entire tables if we had to. Hightouch does both of these perfectly and with a great UI we can use to monitor it over time
Recommendations to others considering the product:
Give it a try. You'll be able to find out very quickly if they can meet your needs with the free version
Hightouch Enables our CRM to be SO MUCH MORE!
What do you like best about the product?
Hightouch is the most versatile ELT tool that allows us to easily improve data transparency and visibility by pushing meaningful and transformed product data and sales metrics back into our CRM. This helped make the CRM the center of our data and gave our retention and sales teams more information about our customers. It was so easy to use and as simple as a couple of minutes. The Hightouch support team is also great.
What do you dislike about the product?
A downside to Hightouch is that it can be too easy to use, so make sure to be careful and thorough with all runs and usage of the tool so that you won't overwrite anything in the CRM with a click of a button.
What problems is the product solving and how is that benefiting you?
We finally have product and sales metrics in our CRM that are validated by our analysts. We don't have to wait for engineering to get this data in our system in a complicated way. We are flying and this was a critical tool in our data environment.
Create robust data pipelines with ease
What do you like best about the product?
Hightouch is an excellent data pipeline tool. It allows fast, scheduled syncs between multiple systems. I have found Hightouch extremely helpful when pushing and pulling data to and from our CRM.
What do you dislike about the product?
I have not had many issues with Hightouch since I started using it. The only problem I have experienced is speed related when joining on non-pk data like email. Naturally, these runs take a little longer than ones joined on primary keys/ids.
What problems is the product solving and how is that benefiting you?
The most significant benefit I have experienced with Hightouch is the scheduled data syncs across systems. This solution is user-friendly, simple, and reliable.
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