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Great tool for customized targetting
What do you like best about the product?
High touch integrates semmlessly with CRM and back end data warehouses to ensure smooth flow and provide ability to target specific user set by different methods
What do you dislike about the product?
Not much on this, we have been using hightouch for last 2+ years and tool has improved a lot. Team at hightouch keeps on adding new features to keep it relevant with recent trends and new requirements
What problems is the product solving and how is that benefiting you?
Hightouch help us to target a specific set of users, wherever user base is not static. Segments are defined based on behavior and changes with every action from user on our platform. High touch helps us to implement segmented user journeys, based on the action staken by user at it each step
Running less software to unlocking quicker marketing value!
What do you like best about the product?
Hightouch has eliminated the need for an entire (sometimes brittle) service that our team had to maintain, syncing various data sources to third party marketing tools such as Iterable and Hubspot. It's clean, largely turnkey, and allows us to focus on our business value instead of supporting systems. Additionally, where there have been unexpected behaviours or specific needs, the Hightouch team has been helpful both on their support site as well as on Slack.
What do you dislike about the product?
As a nascent product, there have been some instances where a connector was unavailable or didn't meet our needs but the Hightouch team has been incredibly responsive to adapting to our needs where they make sense for the HT product.
What problems is the product solving and how is that benefiting you?
As mentioned above, Hightouch allows us to run less software. We no longer have to maintain as many brittle cronjobs and other internal ETL / Reverse-ETL services internally.
Game changer in the way we use data in the company!
What do you like best about the product?
Hightouch is the perfect tool to activate our data! The platform gathers all the useful features needed to make it reliable (logging, versioning, observability, and more).
What do you dislike about the product?
Nothing related to the tool to be honest! Sometimes some destination are slow because of their API (e.g. Outreach)
What problems is the product solving and how is that benefiting you?
Our warehouse is our only source of truth, and thanks to Hightouch we are able to push these data points everywhere in our stack!
Easy to use product that makes it possible to decentralize ownership of ETL pipelines
What do you like best about the product?
Simple, intuitive UI that is easy to self-serve for non-data teams. Sensible defaults make it possible to start using the platform and getting value from it without needing extensive configuration/customization.
What do you dislike about the product?
Limited levers of customization are available in the product which can cause problems occasionally. Field names are hard-coded and not customizable and supported API versions for certain integrations don't include the latest versions (e.g. Slack).
What problems is the product solving and how is that benefiting you?
Hightouch powers ETL flows from our operational data stores to our data warehouse which in turn powers dashboards that we use to track KPIs and also power applications used by us internally.
Hightouch is awesome and makes my workflows simple!
What do you like best about the product?
Hightouch is easy to use and modify, I can sync whatever data I'd like from our BigQuery to sales and marketing platforms.
It's straightforward and provide tremendous value to our workflows.
It's straightforward and provide tremendous value to our workflows.
What do you dislike about the product?
Not much, the only thing that comes to mind is that there could be some PII data passed through hightouch, which I think may be a liability.
What problems is the product solving and how is that benefiting you?
Hightouch is solving the problem that not all of our platforms have the same, up-to-date data.
By syncing data across platforms, we're able to ensure that we label each prospect correctly, and have the right communication to the right customers.
By syncing data across platforms, we're able to ensure that we label each prospect correctly, and have the right communication to the right customers.
Extremely Valuable Data Synchronization Tool
What do you like best about the product?
I love the speed and ease of use of Hightouch. It has made it so much easier for us to send data to other tools and ensure it's updated on a regular basis. This is the first reverse ETL tool I've used and it's been great so far.
What do you dislike about the product?
Some integrations are not as updated and I wish there were better alert monitoring and notifications in place. If notifications were able to be configured by users and there was a changelog of updates that are made to syncs, I would give it a 10.
What problems is the product solving and how is that benefiting you?
Hightouch is helping us have the right data in the right tools when we need it. We use it for various systems and it better enables us to do our jobs more seamlessly.
Great product with a strong and ambitious team behind it
What do you like best about the product?
Hightouch has excellent support and their team are always willing to listen to new feature requests. They move fast to address issues with the platform and add new features or connectors
What do you dislike about the product?
Sometimes the connectors Hightouch releases can be buggy or slow when you first try them, but they are usually quick to fix any issues with them. Some coverage for connectors like Netsuite is not as good as it should be. They should also add some more basic connectors, like a Redis destination.
What problems is the product solving and how is that benefiting you?
Hightouch helps me activate my data by enabling data exports from Snowflake to third parties like Google, Facebook, Freshdesk, SFTP, and Netsuite. This has vastly improved our iteration speed on my team, reduced the amount of code and infrastructure we have to manage, and enabled analysts and business users to activate their data without needed engineering help
One of the best cross-destination sync providers
What do you like best about the product?
The support to do cross destination syncing easily and the most used feature for us was Amplitude sync from our data warehouse. Compared to it's competitors, it wins with respect to number of destinations you can choose, the support offered by them and the pricing.
What do you dislike about the product?
There's definitely scope for improvement around the user interface, it needs to give more details around what is happening in the background sync and where it might be stuck etc.
What problems is the product solving and how is that benefiting you?
Hightouch is solving the problem of moving data from one source to the other, and for us we're moving a lot of data from our internal warehouse hosted on AWS to Amplitude for updating user properties etc.
Recommendations to others considering the product:
It's worth exploring this tool, since it provides a lot of options, solid tooling, good reliability, monitoring (+ alerting), and observability which are really important for any data ops that you might be looking to perform.
Great Reverse ETL Tool - User Friendly and Reliable
What do you like best about the product?
Easy interface to add connectors and sync attributes. Wide variety of destinations and good documentation. Customer support is friendly and onboarding process is great.
What do you dislike about the product?
Documentation can be a bit better. If you setup things the wrong way it can incur a lot of SaaS costs. However, the test feature allows you to hedge against that kind of scenario. Can also be pricey.
What problems is the product solving and how is that benefiting you?
No need to write scripts or custom integrations to propagate data from backend and warehouse to tools like CRM and Marketing tools. All centralized in the warehouse and connection is standardized.
Review for Hightouch
What do you like best about the product?
It syncs your customer data to 80+ SaaS destinations
What do you dislike about the product?
Here we are not using script and APIs for syncs
What problems is the product solving and how is that benefiting you?
Helping sync customer data to saas, marketting, sales platform
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