Secure platform has boosted daily operations, supported AI work, and improved customer trust
What is our primary use case?
In my day-to-day work, I collect customer data and different reports for telecom organizations using Ubuntu Linux only. I troubleshoot customer nodes via Ubuntu Linux exclusively because all customer nodes are on Linux servers with different virtual versions that are all controlled by Ubuntu Linux. Since this is a daily part of my work, it has become one of the key roles in my daily responsibilities.
Recently, Ubuntu Linux has played a key role in AI/ML use cases, IoT device management, and daily tasks that came from desktop computing. These are now being used in day-to-day use cases. Application development setup is also being done from Ubuntu Linux only. Millions of websites and cloud applications like OpenStack and AWS are also becoming more stable from a security perspective, and all are being handled by Ubuntu Linux.
What is most valuable?
The best features of Ubuntu Linux are that it is user-friendly and simply accessible. The built-in firewall, which is UFW, encryption, full disk or folder encryption, regular security updates, and Secure Boot for IoT are also significant advantages. Additionally, it is open-source and completely free to use. Ubuntu Linux is optimized for speed and efficient on older hardware with lightweight components.
Ubuntu Linux has impacted my organization by providing a cost-effective, secure, and highly flexible platform. It is widely used across servers, cloud environments, and developer workstations. It helps my organization reduce operational costs, enhance security, and boost developer productivity.
In the last year, approximately twenty percent sales increased after using Ubuntu Linux. Ubuntu Linux has a robust security model with the built-in firewall UFW that I mentioned earlier. Regular automatic security updates and the permission system make it highly resistant to malware and viruses. These features attracted customers, and they believed in the security provided, which significantly increased our sales.
What needs improvement?
Ubuntu Linux should select the fastest mirror for software updates in the software and update settings. It should also consider enabling the pro methods for enhanced security and maintenance.
I would suggest disabling unnecessary applications from launching at boot using tools like GNOME to free RAM and CPU. Ubuntu Linux can regularly run auto clean to clear all cache. Preload installation can be done, which will help applications launch faster by preloading frequently used ones into memory. The Terminal can be improved, and swappiness optimization can be performed.
For how long have I used the solution?
I have been working in my current field for around four and a half years.
What do I think about the stability of the solution?
Ubuntu Linux appears to be very stable.
What do I think about the scalability of the solution?
Ubuntu Linux handles growth and increased workloads well. Ubuntu Linux can handle growth easily and has a good level of scalability.
How are customer service and support?
In terms of customer support for Ubuntu Linux, it appears very good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously, Kali Linux was being used by my organization, but it did not suit my organization as the UI was very slow, different issues used to occur, and the support was not available.
I did not evaluate much because all of my colleagues suggested going for Ubuntu Linux only.
What was our ROI?
In the last year, approximately twenty percent of sales increased due to Ubuntu Linux, and ten percent of workload decreased after using Ubuntu Linux.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing and licensing, it seems very reasonable.
What other advice do I have?
The security upgrades and lightweight components made a noticeable impact in my daily work. The built-in firewall and encryption methods really enhance the security of our customers, which increased our customer base because they believed that using Ubuntu Linux, our security has reached a maximum point and they can safely use it with confidence.
I would advise customers that I was also using different versions of Linux like Kali Linux, but after using Ubuntu Linux, the UI and application seem much easier. It is open-source, so I would recommend trying it for at least a few months, and then you will see the difference and will never leave it. My overall rating for Ubuntu Linux is eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Has supported secure application hosting and reliable server management
What is our primary use case?
I use Ubuntu Linux for servers and hosting applications.
What is most valuable?
I find the GUI to be good in Ubuntu Linux, and I appreciate the open SSH. The fact that it is free since it is open and open-source is why I appreciate it and feel it is secured. We have multiple different kinds of support related to Ubuntu Linux, including official support and other options.
I am currently using laptops, desktops, and servers, and Ubuntu Linux supports all these devices. If I need it for Raspberry Pi or something similar, I can download another Linux distribution.
Ubuntu Linux is scalable, especially for servers. We prefer using Ubuntu Linux Servers rather than Windows.
The biggest advantage of Ubuntu Linux for me is that it is open-source, secured, and scalable.
What needs improvement?
I was thinking that Ubuntu Linux and Windows would work on the same machine. With Windows 11, they came together, so it is a good thing. On the GUI, when I use SSH or PuTTY or what is called a console port to connect with the network devices or servers, it is somehow difficult compared with Windows. If it gets easier, then it will be great.
For how long have I used the solution?
What do I think about the stability of the solution?
At this time, I have no issues with the stability of Ubuntu Linux.
What do I think about the scalability of the solution?
So far, I do not have any issues related to security in Ubuntu Linux. Whenever there is an update or whenever I install an application, I update it. Therefore, I do not have any significant issues with the Ubuntu Server.
Everything is good with Ubuntu Linux. I do not have any significant challenges with Ubuntu Linux.
How are customer service and support?
I have not contacted Ubuntu Linux support.
How would you rate customer service and support?
How was the initial setup?
Setting up Ubuntu Linux is easy for me. It takes just 10 minutes.
Which other solutions did I evaluate?
I am currently using laptops, desktops, and servers, and Ubuntu Linux supports all these devices. If I need it for Raspberry Pi or something similar, I can download another Linux distribution.
What other advice do I have?
I was thinking that Ubuntu Linux and Windows would work on the same machine. With Windows 11, they came together, so it is a good thing. On the GUI, when I use SSH or PuTTY or what is called a console port to connect with the network devices or servers, it is somehow difficult compared with Windows. If it gets easier, then it will be great.
It is really hard to think of specific benefits in Ubuntu Linux that are not available in Windows at this time. However, on the security side, Ubuntu Linux is more secured.
At this time, we do not purchase anything related to Ubuntu Linux Server through AWS Marketplace.
On a scale from one to ten, I would give Ubuntu Linux a rating of nine.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Good compatibility and improvement needed in migration process
What is our primary use case?
I basically work only in Linux because I'm a Linux system administrator, so I preferably only work in Linux systems.
I'm basically a system admin in the Linux domain, and I work in EC2 instances only. My work revolves around Drupal websites, as I work in an organization that primarily focuses on Drupal websites. To run those Drupal websites, we use EC2 instances as our server, so that is the main expertise I have.
I am not exactly in development because I'm in operations, but that can come into the role itself because I'm involved in operations, not the development team itself.
What is most valuable?
I am currently using Ubuntu Linux internally in my company, and for customers too.
For long-term support, it has been good because in most enterprise environments, people still use Ubuntu Linux sixteen, which is quite obsolete now. Other enterprise versions do not support obsolete systems, so supportability is good in terms of Ubuntu Linux. For sustainability, it's quite a significant point of view for every organization. For us, Ubuntu Linux is the preferable way.
The documentation for Ubuntu Linux is quite extensive; you'll gain the information that we intend to, but you need to have the ability to navigate through the documents. That's very good knowledge that they provide, and that's a solid point from me.
Most people prefer Ubuntu Linux. If they want any specific tooling, such as SAP applications, people use SUSE or Red Hat for specific hybrid infrastructures related to security. If people want reliability and flexibility to run anything, they use Ubuntu Linux. Compatibility with hardware is very good with Ubuntu Linux; I have seen very few issues regarding compatibility.
The first advantage is that it's price-efficient as far as the enterprise version is concerned. There's not a very big difference, but if you are running ten to twenty thousand fleets, those few dollars could mean a lot for some organizations. The second advantage is compatibility with any hardware, and the third is reliable OS updates and support.
Any Linux is scalable in terms of capacity, and on a day-to-day basis, we use scalability options with the help of Kubernetes clusters. It's very convenient to scale it up to any form needed because Ubuntu Linux itself is a lightweight OS.
What needs improvement?
For long-term support, it has been good because in most enterprise environments, people still use Ubuntu Linux sixteen, which is quite obsolete now. Other enterprise versions do not support obsolete systems, so supportability is good in terms of Ubuntu Linux. For sustainability, it's quite a significant point of view for every organization. For us, Ubuntu Linux is the preferable way. For others, it might not be, so that is quite a subjective matter itself.
The pinpoint of the problem is that they take time because they need specific information. We need to go to AWS first, and then they'll contact the Ubuntu Linux support team itself. This creates a two-way hop for us, which is why it's not that great. It's not really Ubuntu Linux's problem but rather the way we are accessing Ubuntu Linux.
The migration part when migrating an application or one version of Ubuntu Linux to another is quite hectic. During the process, one or many applications might crash. That is something they could handle themselves, but I don't think that's something Ubuntu Linux will look into. During a migration project that I was handling, Ubuntu Linux was not completely compatible for the migration process from one application to another. This is an area they could improve in migrating from minor versions to major versions.
For how long have I used the solution?
I have been working with Ubuntu Linux for three years now, and I've used different flavors from sixteen to twenty-two, and now it's the latest focal, which is twenty-five.
What do I think about the stability of the solution?
For me, it's quite simple because we don't frequently update the stack itself. For many people, it is subjective because if you're running very dynamic applications, not only on Ubuntu Linux but any Linux systems, it can be quite subjective based on the applications they are using. If updates happen frequently, no system would be stable without tuning it every time there's an update. For us, it's quite reliable in terms of stability.
What do I think about the scalability of the solution?
Any Linux is scalable in terms of capacity, and on a day-to-day basis, we use scalability options with the help of Kubernetes clusters. It's very good as there is no technical reasoning against it because Ubuntu Linux itself is a lightweight OS, so it's very convenient to scale it up to any form needed.
How are customer service and support?
The main issue is that they take time because they need specific information. We need to go to AWS first, and then they'll contact the Ubuntu Linux support team itself. This creates a two-way hop for us, which is why it's not that great. It's not really Ubuntu Linux's problem but rather the way we are accessing Ubuntu Linux.
How would you rate customer service and support?
What other advice do I have?
I would rate Ubuntu Linux a 9 out of 10. Any Linux is scalable in terms of capacity, and on a day-to-day basis, we use scalability options with the help of Kubernetes clusters. It's very good as there is no technical reasoning against it because Ubuntu Linux itself is a lightweight OS, so it's very convenient to scale it up to any form needed.
The migration part when migrating an application or one version of Ubuntu Linux to another is quite hectic. During the process, one or many applications might crash. That is something they could handle themselves, but I don't think that's something Ubuntu Linux will look into. During a migration project that I was handling, Ubuntu Linux was not completely compatible for the migration process from one application to another. This is an area they could improve in migrating from minor versions to major versions.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Users appreciate straightforward installation and rapid updates with excellent community support
What is our primary use case?
My main use cases for Ubuntu Linux include web servers, FTP servers, and DNS servers, mainly for server usage.
I am mainly using Ubuntu Linux in a virtualized environment; it is virtualized even on-premises, and obviously, in the cloud, it is virtualized. I typically do not install it as a bare-bones or direct install.
For the cloud, we are using Ubuntu Linux on AWS and internally, we are using it on VMware vCenter.
About half of my office, which is around 25 users, works with Ubuntu Linux. However, for the cloud application or workflow that we publish, we have around 300,000 users.
What is most valuable?
The features of Ubuntu Linux that I find most useful and beneficial are the automatic Yum update repository and making software updates easy.
There are automatic update repositories in Ubuntu Linux.
Regarding the specific scenario where security features of Ubuntu Linux have impacted my operations positively, I don't think there's any specific instance, but the main aspect of Ubuntu Linux is that the updates in terms of security are very fast, and it is very easy to deploy. This would be defined as a positive outcome.
What needs improvement?
I recommend improving Ubuntu Linux's version upgrade process. The community has provided support with a community repository that would upgrade the particular version for you, but I don't see that as a paid subscription or paid support from Ubuntu Linux.
Increasing the legacy support for older software would be a good improvement for Ubuntu Linux in the next release.
The problem with the license costs for Ubuntu Linux right now is due to currency exchange, as everything is based on US dollars. If the support could be priced locally and fixed for a number of years, it would be better. The fluctuations of the US dollar and global economic uncertainty make it difficult, but if they could lower the price by about 10%, it would be significant for developing countries like Malaysia.
For how long have I used the solution?
I have been working with Ubuntu Linux for more than five years.
What was my experience with deployment of the solution?
I do not face a lot of issues integrating Ubuntu Linux with my existing infrastructure, as it is quite popular as a Linux distribution. However, the versioning can sometimes confuse people between the LTS version and the standard version, and this is where problems happen because they're not using the long-term support (LTS) version.
The issue with the version is that some applications become deprecated or no longer supported, which can lead to situations where updating or upgrading certain applications might break them. For example, I was using WordPress, but when I upgraded to a newer version of Ubuntu Linux, WordPress broke due to the fact that some of the components are updated and WordPress itself doesn't support the updated application yet.
Apart from this challenge, I have not faced any other problems; in terms of operating systems, Ubuntu Linux is quite easy to use and has a lot of documentation. The only problem arises during major version upgrades when some non-Ubuntu applications might not work after the update.
What do I think about the stability of the solution?
I don't have any advice or input on making Ubuntu Linux more stable, as I find it very stable. I've installed it in the cloud, on-premises, and in my own virtual machine.
What do I think about the scalability of the solution?
We are planning to increase the usage of Ubuntu Linux in the future while also evaluating the use of Amazon Linux.
How are customer service and support?
For technical support, I would give it an eight out of ten because I don't really need to rely on their technical support; most of the information is available in forums or the public domain.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We are exploring Amazon Linux because it's on Amazon, and running its own version of Linux might provide additional benefits that we can gain; that's why we are conducting this study.
How was the initial setup?
Ubuntu Linux is very easy to set up for me personally.
I would probably rate the setup experience of Ubuntu Linux an eight or a nine out of ten.
It takes about 15 minutes for the basic install of Ubuntu Linux and another half an hour for the updates.
What other advice do I have?
I expect that if there are loyalty discounts, such as if there is some program for long-term users, that would be great, but they currently don't have such a program.
There should definitely be a loyalty program for long-term users of Ubuntu Linux.
I am not informed if Ubuntu Linux supports any AI-driven projects, as I don't visit the Ubuntu website often and I don't subscribe to any of their mailing lists, so if Ubuntu is doing AI initiatives, I am not aware of it.
I request a 10% discount because that would help offset the costs associated with currency exchange and transfer charges.
I recommend those who want to use Ubuntu Linux to go download the installation image and try to install it on their PC or in their virtualized environment first.
Ubuntu Linux is very easy to use because the installation process is quite straightforward and the GUI is very nice, making it very precise.
I mentioned that legacy support should be increased for older software, but this is a business decision, and my company is also dropping legacy support due to cost.
I would rate Ubuntu Linux a nine out of ten as a total rating.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Open-source nature enables flexible programming and device integration
What is our primary use case?
I primarily use
Ubuntu Linux for programming in embedded systems. My laptop runs
Ubuntu Linux, and I have installed various IDEs and open-source software on it. For microcontroller programming, I utilize AVR and STM32. In addition, I design electronic circuit boards using KiCad.
What is most valuable?
Ubuntu Linux is lightweight, fast, and works seamlessly with command-line terminals. It is resource-saving and suitable for automation through scripting. Additionally, Ubuntu Linux's open-source nature supports community contributions, bolstering its development and support ecosystem. This flexibility allows for efficient programming and integration with various devices.
What needs improvement?
While Ubuntu Linux offers flexibility, it can lack support, especially when utilizing new versions. Stability issues occur when integrating new components due to physical or technical challenges. Additionally, I would like to see more flexibility in integrating Ubuntu Linux with newer devices, particularly in terms of CPU performance, RAM upgrades, and power-saving features.
For how long have I used the solution?
I have been using Ubuntu Linux every day for over three years.
What was my experience with deployment of the solution?
I face no significant challenges during Ubuntu Linux deployment. For example, setting up Ubuntu Linux on a Raspberry Pi involves a simple process of copying Linux onto an SD card, which takes about five minutes. However, configuring Ubuntu Linux for a server setup can be more complex and time-consuming, requiring up to a week.
What do I think about the stability of the solution?
Ubuntu Linux is generally stable, though there can be occasional issues with new hardware integration. Previously, I encountered downtime due to a new switch core integration, which resulted from physical cable problems rather than software issues.
What do I think about the scalability of the solution?
Ubuntu Linux is scalable. In a server environment, it can seamlessly adapt to increased customer demand. Alarms help monitor resource usage, allowing for timely responses to scaling needs.
How are customer service and support?
I utilize community resources and
ChatGPT for support. The community around Ubuntu Linux is beneficial, providing answers to questions and assisting with issues.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have previously used Windows. Windows is a closed system, which makes flexibility and integration with various devices challenging compared to the more flexible open-source nature of Ubuntu Linux.
How was the initial setup?
Ubuntu Linux setup is straightforward, with documented guidelines. It includes backing up systems regularly, automating processes through scripts, and ensuring stable configurations for different use cases.
What's my experience with pricing, setup cost, and licensing?
Ubuntu Linux is open-source, leading to cost savings through its free availability. Its resource efficiency further reduces costs by optimizing system performance.
Which other solutions did I evaluate?
During discussions, I've worked with both Windows and Ubuntu Linux, comparing their features and capabilities.
What other advice do I have?
I recommend using Ubuntu Linux for its faster processing capabilities and lightweight nature. Ubuntu Linux is ideal for tasks demanding high performance and flexibility. It's highly customizable, making it suitable for a wide range of applications, from server environments to embedded systems. My overall rating for Ubuntu Linux is eight.