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Be smart and do it with the professionals
What do you like best about the product?
We have used Queue-it on several occasions for the sale of massive concerts in various Latin American countries, and the product and service have always been up to the mark and have worked perfectly.
The implementation is very easy and the usage dashboard is very intuitive.
Having an account manager who speaks Spanish is also a great help.
The implementation is very easy and the usage dashboard is very intuitive.
Having an account manager who speaks Spanish is also a great help.
What do you dislike about the product?
The only downside of Queue it might be its price, as it is a tool that costs more than other alternatives. However, in our case, Queue it is a must for AAA events.
What problems is the product solving and how is that benefiting you?
One of the big problems for ticketing companies is the sale of events with too much demand. Fans are a very peculiar type of customer, very insistent and intense; especially when thousands are simultaneously fighting to get the front rows of their favorite show.
Queue-it helps us manage high traffic peaks, keeping fans in its virtual queue and letting them through in moderate amounts that our servers can handle without issue.
Another benefit is that Queue It shows the waiting time information and their position in the virtual queue to the fans, which makes fans more relaxed while waiting for their turn, reduces the need to constantly refresh the page, and significantly decreases customer service messages asking when they will be able to access the purchase.
Queue-it helps us manage high traffic peaks, keeping fans in its virtual queue and letting them through in moderate amounts that our servers can handle without issue.
Another benefit is that Queue It shows the waiting time information and their position in the virtual queue to the fans, which makes fans more relaxed while waiting for their turn, reduces the need to constantly refresh the page, and significantly decreases customer service messages asking when they will be able to access the purchase.
Peace of mind for the support team
What do you like best about the product?
We use Queue-it for our high profile moments where large groups of people are eager to sign in and get tickets or subscribe for popular workshops, summer camps, etc. Before these were very stressfull times to keep the systems up and running and avoid a stream of complaints towards customer service. Now we prepare the set-up with a waiting queue and both we in the support team as the users are very happy with the stability it provides.
What do you dislike about the product?
We activated the queue once for a popular event for our collegues, unfortunately the system thought we were attacked from a single IP address. This was not the case but an understandable safety feature. We were in contact with the Queue-it team and they will provide a solution for next time.
What problems is the product solving and how is that benefiting you?
Before popular selling moments were very stressfull times to keep the systems up and running and avoid a stream of complaints towards customer service. By limiting the inflow the systems can handle sales without overload. Usually the waiting room is empty in 5 minutes because users can fluently go through the sales process and are offline in 1 minute to make room for others.
Queue-it offers great protection for our platform and the team is always on hand to support us.
What do you like best about the product?
Prevented our platform from going down during peak traffic times. The platform is fairly easy to use and navigate. Customer service is also very good; team are always willing to help.
What do you dislike about the product?
It can be a bit difficult to find some metrics in graphs compared to getting them in realtime. Navigating the platform can be tricky in some areas but is fine once you've had a good demo and know where to find/edit things.
What problems is the product solving and how is that benefiting you?
We have had occasions when our platform went down during peak traffic periods and Queue-it has mainly prevente that since we implemented it.
Very good user experience in a great software product!
What do you like best about the product?
Queue-it is easy to use and manage and that is to say because of the number of features is has! Even when Im not fully integrated in the implementation I head from our datacenter team that the implementation was easy and straight forward. When having problems you can easily use the very accessible and always helpful customer support.
What do you dislike about the product?
There is actually not much to say that I dislike.
What problems is the product solving and how is that benefiting you?
Queue-it is helping is managing the very high volume of customers in high OnSale situation.
Very quick to implement ahead of surprise marketing campaign...
What do you like best about the product?
Very strong technical support team provided real-time support over the course of several days to get us spun up across 9 countries and different websites.
What do you dislike about the product?
Not the strongest support on Cloudflare integration. It was possible to follow the documentation and guides, but certain features were broken by implementing the Cloudflare Workers
What problems is the product solving and how is that benefiting you?
Prevented our ticketing sites going down ahead of a large European campaign
Great support and rock-solid solution during peak traffic
What do you like best about the product?
The support has been outstanding. Very helpful, responsive and approachable.
What do you dislike about the product?
Rather expensive for incidental use. Very basic customization is not available in the chepatest plan. Client-side integration is not bullet-proof, but server side integration is not possible when using page-caching.
What problems is the product solving and how is that benefiting you?
During peak ticket sales one or more of the underlying systems were experiencing hihg load. We were able to succesfully prevent this once we started using Queueu-it.
Highly Recommended
What do you like best about the product?
Not so hard to configure/implement a Queue, and also the way it allows us to control the traffic flow. Availability of Queue-it engineers in our launch calls
What do you dislike about the product?
It does it's job, however no new feature updates made
What problems is the product solving and how is that benefiting you?
Queue-it mainly helped with to balance the traffic load and avoids bulk buyers to our site and making room for each ustomers to purchase the product
Intuitive queuing software
What do you like best about the product?
Easy to setup waiting rooms and queue logic
What do you dislike about the product?
Loading images can be a bit tricky, but easy once you're familiar
What problems is the product solving and how is that benefiting you?
For some events we have very high demand for a low supply of tickets, Queue-it randomizes users in the waiting room which fits our need.
Service and performance
What do you like best about the product?
It works like charm. User friendly admin site, easy to use.
What do you dislike about the product?
I have not found one yet. So I cannot name it.
What problems is the product solving and how is that benefiting you?
Ticket selling to football matches with high number of buyers in the same time (10-200.000).
Huge impact
What do you like best about the product?
Easy to configure, Great reporting, and an awesome real-time dashboard.
What do you dislike about the product?
Requires some manual interaction to switch ques
What problems is the product solving and how is that benefiting you?
Staggers entries into the system, so performance is not effected.
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