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Effortless Queue Management and Clear Monitoring
What do you like best about the product?
Queueing rooms are easy to manage, inflow/outflow monitoring is clean and helpful.
What do you dislike about the product?
Can't begin to release a queue 'on demand', it has to be scheduled.
What problems is the product solving and how is that benefiting you?
Often when we launch new products, or offer sales, we use Queue-it waiting rooms to both verify product/pricing before the public can see it, as well as managing traffic surges to not overwhelm our web applications.
Customizable, User-Friendly, and Insightful Analytics
What do you like best about the product?
Analytics, ability to customize design, ease of use
What do you dislike about the product?
Some features are hidden behind a paywall
What problems is the product solving and how is that benefiting you?
Queue allows us to control the flow of traffic in a way that allows us to sell a lot of tickets while maintaining the sites integrity.
Customizable and Powerful Tools for Streamlined Setup
What do you like best about the product?
Repeatable setup process, customization options, and advanced tools
What do you dislike about the product?
Sometimes the steps to setup a queue feel lengthy or disjointed
What problems is the product solving and how is that benefiting you?
managing on-sales and protecting our webpages from heavy traffic
Effortless Waiting Room Setup for High-Traffic Events
What do you like best about the product?
I like how queueit's web UI allows for easy setup and deployment of waiting rooms for our expected high-velocity sales events on our website. We can configure multiple events at the same time across all of our sites, allowing us to control customer flow when needed.
What do you dislike about the product?
We have been told that an update to the SFCC queueit cartridge would be coming this year, however, it is already December, and we have not hear about any updates yet.
What problems is the product solving and how is that benefiting you?
Queueit solves the issue of overwhelming many of our systems. While our customer-facing web store can handle the traffic, many of our systems further downstream can not handle high volumes of orders, and thus, the limited traffic from a waiting room helps.
Handles Traffic Surges with Flexibility and Precision
What do you like best about the product?
Ability to handle surge in traffic, granular control, flexibility with queue pages.
What do you dislike about the product?
Bot protection and bot dashboards can be better.
What problems is the product solving and how is that benefiting you?
Surge in Ticketing Traffic.
Up time security and traffic management
What do you like best about the product?
With Queue-it we never have to worry about unexpected traffic spikes crashing our website, especially with high demand events going on sale!
What do you dislike about the product?
Some of the user interface on the back end is a bit clunky-having to create separate triggers and actions, it would be nice if there could be one combined workflow to take you through all the steps from creating the waiting room to having it go live.
What problems is the product solving and how is that benefiting you?
We had a couple heavy traffic on sales that crashed our site which was obviously a huge problem that queue-it has solved!
Critical protection for Business Systems in Peak Trading
What do you like best about the product?
The thing I best like about Queue-it is it's uniqueness in the marketplace - we haven't seen another solution like it. They are niche and experts in what they do - helping us to make hay when the sun shines!
What do you dislike about the product?
Queue-it is a little complex to understand and as such there are only a few in our team capable of setting a queue up. We find the terminology quite difficult to both understand and explain - but I think this is part and parcel of a clever technology solution to a crucial business problem to solve. That all said, customer support is fantastic and always willing to help both walk us through demonstrations and review our implementations.
What problems is the product solving and how is that benefiting you?
Queue-it helps to protect our systems at the times we need it most - product launches and peak trading times. It offers a robust solution to hold traffic from our websites whilst we process sales, helping to ensure the best possible guest experience for all. We use Queue-it at least quarterly.
It is not just a supplier,it is an ally
What do you like best about the product?
Its interface is graphical and modern, and above all, it is robust, having not had any crashes or failures for more than 5 years working with the platform.
What do you dislike about the product?
I would like a profile that is not necessarily technical to be able to manage or better understand the platform in the administrative part.
What problems is the product solving and how is that benefiting you?
contain, order and distribute unilaterally so as not to generate a feeling in the customer in the queue that they were assigned a wrong turn
QueueIt a true ally for your site
What do you like best about the product?
Very ergonomic, intuitive, and truly effective tool. Easy to implement. Real, quality, and responsive support from the QueueIt teams. A true accompaniment.
What do you dislike about the product?
Currently, the product suits me very well. No "dislike" topic.
What problems is the product solving and how is that benefiting you?
QueueIt allows us to manage queues in case of very high traffic or frenzied behavior from our users.
Excellent service and superb product
What do you like best about the product?
As a Project Manager and User, I have worked with many vendors, but none have been as professional and experienced as the Queue-it team. Their expertise in the ticketing and tech domain has helped accelerate the security and stability of our systems. This is reflected in their decision-making and the progress of the products and services they offer. Every update is impactful, and their roadmap is filled with highly innovative solutions.
Queue-it’s customer and business teams are always ready to support and show incredible engagement, consistently following up on the challenges we face. Jessica, in particular, has been very proactive in engaging with us and keeping us up to date on the solutions they offer. She has spent many meetings trying to understand our business needs—an effort that is invaluable when we require tailored solutions. Fang Bin has also been excellent in providing the necessary support for our implementation plans, even when it runs late into the night. On his own initiative, he has given us great configuration recommendations by analyzing our existing processes.
The product Queue-it delivers has improved over the years, with regular quality-of-life updates for end users that reflect their thoughtful approach to UX. They conduct user studies to guide their design decisions—an uncommon and refreshing practice. There have also been many targeted security enhancements that keep us ahead of threat actors. This clearly puts them ahead of many competitors we've evaluated over the years. To say they’ve done many things right would be an understatement.
With all these positives, Queue-it has undoubtedly become an essential part of our system.
Queue-it’s customer and business teams are always ready to support and show incredible engagement, consistently following up on the challenges we face. Jessica, in particular, has been very proactive in engaging with us and keeping us up to date on the solutions they offer. She has spent many meetings trying to understand our business needs—an effort that is invaluable when we require tailored solutions. Fang Bin has also been excellent in providing the necessary support for our implementation plans, even when it runs late into the night. On his own initiative, he has given us great configuration recommendations by analyzing our existing processes.
The product Queue-it delivers has improved over the years, with regular quality-of-life updates for end users that reflect their thoughtful approach to UX. They conduct user studies to guide their design decisions—an uncommon and refreshing practice. There have also been many targeted security enhancements that keep us ahead of threat actors. This clearly puts them ahead of many competitors we've evaluated over the years. To say they’ve done many things right would be an understatement.
With all these positives, Queue-it has undoubtedly become an essential part of our system.
What do you dislike about the product?
Can't think of any, we have been very satisfied with their product.
What problems is the product solving and how is that benefiting you?
Queue-It helps to address many security and fair-play problems that we faced. As a ticketing agency, we have to ensure maximum stability of our system and Queue-It is at the forefront of that endeavor. Their services helps to keep our system afloat by managing the traffic that is accessing our system 24/7. They also have very intuitive dashboards that can allow us to quickly adjust to changing situations. The setup time of a waiting room is less than 5mins for an average user and that allows us to quickly setup a vital waiting room even at a moment's notice.
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