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Process Mining
What do you like best about the product?
Process Discovery from the holistic to the granular level. End to end process view along with all the standard and customized KPIs in single view.
What do you dislike about the product?
Integration with other source systems.
System reusablity for next steps.
No suggested solution for the problem identified.
System reusablity for next steps.
No suggested solution for the problem identified.
What problems is the product solving and how is that benefiting you?
Process discovery with business analysis, process insights with user friendly UI.
Powerful and complex business tool
What do you like best about the product?
QoL features and amount of them; constantly improving ease of use; number of compatible source systems or other tools available e.g. in Action Flows; dedicated customer service team; user friendly UI
What do you dislike about the product?
Some of the features take too long to load and sometimes I feel like they shoud be 'saved' once loaded 5 minutes before the next load [maybe there is a better way to describe it, sorry].
What problems is the product solving and how is that benefiting you?
From our organization perspective the biggest strenght of Celonis is ability to integrate with multiple source systems, very efficient data pulling from our main system [SAP], variety of possibilities to transform the data and use it [analytics, reporting, automations]. There is real value realised and still even more potential for the org.
Challenging journey adapting to our very customized reality but also very rewarding and profitable
What do you like best about the product?
The proximity to our interlocutors
Strong dynamic of change
Strong dynamic of change
What do you dislike about the product?
Some empty responses when interacting with the service desk
What problems is the product solving and how is that benefiting you?
Visibility over processes allowed us to discover inefficiencies, some of which are being resolved using Celonis
Celonis feedback
What do you like best about the product?
The most upgraded & user friendly Tech. Easy to Use & can take tones of data
What do you dislike about the product?
cost & user limitations.
They can improve with enterproce packadges.
They can improve with enterproce packadges.
What problems is the product solving and how is that benefiting you?
We are process mining the HR & Finance processess. The tech is helping us to get exact bottlenecks.
3 year of Celonis in Procurement and Accounts Payable
What do you like best about the product?
Celonis is a very balanced solution. It allows the company to visualize data as never before, taking insights and leveraging them to automate and change processes.
What do you dislike about the product?
The biggest problems of celonis are the following. The first one has to do with the support, sometimes we have bugs or problems with celonis that we cannot solve and celonis support takes a lot of time to really help and solve the problems, additionally o give them information about the problem and they keep asking for the same information over and over again. The second problem is how slow celonis gets, we have already open tickets about it but they cannot give as an explanation or a solution.
What problems is the product solving and how is that benefiting you?
Duplicate invoices, Purchase order leadtime reduction, Pending Purchase Orders, Currency checker...
Exceptional experience with OCPM
What do you like best about the product?
It gives powerful tools to model and monitor complex processes. In particular, OCPM is fantastic for the complex framework of the company I work for.
What do you dislike about the product?
I'd like to have more courses and exercises to learn PQL better.
What problems is the product solving and how is that benefiting you?
We hope ut will help us to improve and correct many inefficiencies of our processes.
Data Mining and Process Automation
What do you like best about the product?
I belive that Celonis platform is th best choice today for process data mining and automation also the innovation direction is very strong. Connector is very strong, visual data mining, object process explorer is very powerful. now there are also other AI features available where it is possible to create assistants in "lowcode" logic.
What do you dislike about the product?
the possibility of setting a brand color, lately some improvements have been made
What problems is the product solving and how is that benefiting you?
Audit process, Maverik Buying, Duplicate Invoice Checker
Celonis experience
What do you like best about the product?
it is very easy to use, with direct access to all data from different sources. the implementation of our use cases has been done very quickly with a great suport team directly from Celonis. we use two apps for audit activities for our dayly audit activities. very easy integration with SAP.
What do you dislike about the product?
nothing. it can be used for thousands of different analysis and applications
What problems is the product solving and how is that benefiting you?
it is simplifyng some analysis that in the past where made manually and it is reducing our lead time of activities
Excellent solution for the process optimization
What do you like best about the product?
I really appreciate the product's rich functionality, user-friendly interface, and powerful engine.
I think everyone notes Celonis's advantages over its competitors. The main advantage for me is the ability to solve a problem with optimal time and effort expenditure. Working with Celonis, I am focused on the result of my work, on the value that I want to bring to the customer, and not on how I can configure this or that function in the system. It's a great product with great usability, a great academy, and a great community.
I think everyone notes Celonis's advantages over its competitors. The main advantage for me is the ability to solve a problem with optimal time and effort expenditure. Working with Celonis, I am focused on the result of my work, on the value that I want to bring to the customer, and not on how I can configure this or that function in the system. It's a great product with great usability, a great academy, and a great community.
What do you dislike about the product?
I miss being able to use Celonis on-premise. Some of my customers refused to publish data to the Celonis EMS Cloud.
What problems is the product solving and how is that benefiting you?
We analyzed the process of preparing and signing insurance agreements with clients. Using the system, we identified vital bottlenecks, helped plan actions to eliminate them, and built a set of consoles for operational control of the process.
Great to analyze relevant data
What do you like best about the product?
It is great for process meaning. We really need to know where to improve, Celonis give that information for us.
What do you dislike about the product?
I think that they can improve the pricing range, but when you use it right, the money doesnt care.
What problems is the product solving and how is that benefiting you?
We dont know how to improve our services, so we use Celonis to measure our workflows and find what bottlenecks we have to really know where to change to improve.
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