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Optimizing OmniChannel Processes with Celonis significantly!
What do you like best about the product?
- the speed on how we have implemented a MVP and then rolled it out to in depth analytics
- the business value generated over time
- the transparency now at hand for analyzing processes
- the ease to digg into data
- the increased customer satisfaction, gained by our improved OmniChannel processes
- the business value generated over time
- the transparency now at hand for analyzing processes
- the ease to digg into data
- the increased customer satisfaction, gained by our improved OmniChannel processes
What do you dislike about the product?
- the licensing modell is somewhat inflexible
- price is high, but it delivers value for money
- price is high, but it delivers value for money
What problems is the product solving and how is that benefiting you?
- we have started by analyzing and improving the cancellation rate of customer orders in our OmniChannel processes e.g. Click & Reserve / Click & Collect
- then we have optimized the returns handling time in our O2C logistics
- and furthermore gone into supply chain optimizations by analyzing the purchase-to-pay process
- then we have optimized the returns handling time in our O2C logistics
- and furthermore gone into supply chain optimizations by analyzing the purchase-to-pay process
Recommendations to others considering the product:
- have always in mind that optimizing processes is 90% change management 9% analysis and 1% tool
Un outil puissant pour obtenir des insights profonds sur les processus et apporter de la valeur.
Qu'aimez-vous le plus à propos de the product?
Interface conviviale, facilité d'utilisation et de navigation. Nous avons pu déployer la solution avec facilité. De nombreuses fonctionnalités et la capacité de se connecter à divers systèmes informatiques en font un outil très puissant. Nous obtenons une visibilité de bout en bout de l'ensemble du processus, ce qui est très unique et aucune autre technologie n'a la capacité de montrer une image claire du processus de cette manière. Une fois que nous avons configuré le modèle de données pour un processus, nous pouvons simplement jouer avec différents indicateurs clés de performance et commencer à analyser le processus à travers diverses dimensions.
Que n’aimez-vous pas à propos de the product?
Le magasin d'applications aurait pu être plus utile en fournissant des lignes directrices pour la sélection des processus.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
1. Nous avons souligné d'énormes problèmes de conformité dans l'un de nos plus grands processus - Achat à Paiement. Nous avons défini des indicateurs clés de performance spécifiques pour surveiller et contrôler ceux-ci à l'avenir.
2. Gestion de la trésorerie - combler les écarts entre le monde opérationnel et financier. Nous avons travaillé à identifier les recouvrements de trésorerie pour l'entreprise en utilisant Celonis.
2. Gestion de la trésorerie - combler les écarts entre le monde opérationnel et financier. Nous avons travaillé à identifier les recouvrements de trésorerie pour l'entreprise en utilisant Celonis.
Recommandations à d’autres personnes envisageant the product:
Très puissant et peut apporter beaucoup de valeur aux organisations ayant une grande empreinte de données. Peut être utilisé pour identifier les anomalies de processus.
Great Experience
What do you like best about the product?
The support, product and the implementation team
What do you dislike about the product?
The price is a little above the others vendors
What problems is the product solving and how is that benefiting you?
Now, we can look into the P2P process more clearly and solve the gaps faster.
Fast Insights in Processes
What do you like best about the product?
The good visualisations and ki mechanisms
What do you dislike about the product?
Some more offers to directly program your own visualisations would be great
I would like to creat dashboards over all my more than 1.000 process models we own.
I would like to creat dashboards over all my more than 1.000 process models we own.
What problems is the product solving and how is that benefiting you?
transparency during E2E processes
i created conformance checks over all our process models with python and was able to identify the best performing and least performing processes which i have to adjust.
i created conformance checks over all our process models with python and was able to identify the best performing and least performing processes which i have to adjust.
Outil très utile pour améliorer les processus d'affaires
Qu'aimez-vous le plus à propos de the product?
Celonis est un outil très flexible et utile pour analyser les processus métier. Celonis aide beaucoup à trouver les goulets d'étranglement et les inefficacités dans les processus ainsi que les problèmes dans les interfaces entre les systèmes de flux de travail. En tant qu'analyste métier, vous pouvez obtenir rapidement des informations sur la performance de vos processus métier et où se situent les problèmes. Vous pouvez sélectionner les données pertinentes et tous les KPI se rafraîchiront en quelques secondes.
Que n’aimez-vous pas à propos de the product?
Pour construire une nouvelle analyse, vous avez besoin de connaissances en SQL et d'une compréhension fondamentale des données.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
D'abord, il est difficile de construire un nouveau modèle de données pour la visualisation des processus basé sur le système de flux de travail si vous avez des processus très complexes. Mais si vous acquérez de l'expérience, cela deviendra plus facile.
Recommandations à d’autres personnes envisageant the product:
Je peux fortement recommander Celonis à d'autres organisations.
Daily Celonis User from data science perspective
What do you like best about the product?
Speed considering the amount of data used
What do you dislike about the product?
limited functionalities. For example, try to plot/line daily data for couple of years (for example it is not possible to set ticks properly)
What problems is the product solving and how is that benefiting you?
How to visualize data = dashboards (OLAP + figures).
Benefits: one place with all necessary information. Can push/pull data from Python. Fast filtering with very good level of segregation (different filters for different parts)
Benefits: one place with all necessary information. Can push/pull data from Python. Fast filtering with very good level of segregation (different filters for different parts)
Recommendations to others considering the product:
If you are interested in actual process mining, this is the best (basically only) tool you want. In addition, you get a very decent dashboarding tool similar to Tableau but with EU company
Celonis is very helpful with regards to process mining and analytics in combination
What do you like best about the product?
The visualization of the process flow in combination with business intelligence information helps managers, operational staff and process experts alike to understand the processes better and find inefficiencies.
What do you dislike about the product?
New functionalities only available in the cloud
What problems is the product solving and how is that benefiting you?
We are visualizing different processes with Celonis and uncover potential process weaknesses and then take according measures to have a more efficient process.
We realized several benefits especially in procure-to-pay e.g. higher cash discount, higher on time payment, higher automation rate
We realized several benefits especially in procure-to-pay e.g. higher cash discount, higher on time payment, higher automation rate
Recommendations to others considering the product:
Go directly for the IBC
Razor sharp analyses to uncover process improvements
What do you like best about the product?
Capabilities to generate insights never being able before due to the combination of process mining and ML. The opportunity to directly take action for business transactions that (might) become critical according to identified patterns brings process management/-improvement to the next level.
What do you dislike about the product?
The effort to implement use cases is often higher than promised. In 90% of the cases plug&play of content and analyses is not possible because the meaningfulness of results on this level is not sufficient. The real value unfolds if digging deeper which also means more implementation effort due to complexity.
What problems is the product solving and how is that benefiting you?
Reduce process inefficiencies such as rework
Cash discount realization
Cash Collection optimization
Generate insights into delivery tracking to steer and optimize carrier performance and increase customer experience
Generate insights into complaint handling to increase customer satisfaction, reduce internal lead times, and reduce internal process costs
Cash discount realization
Cash Collection optimization
Generate insights into delivery tracking to steer and optimize carrier performance and increase customer experience
Generate insights into complaint handling to increase customer satisfaction, reduce internal lead times, and reduce internal process costs
Celonis - amazing tool to uncover and action on the frictions within business
What do you like best about the product?
This tool has got process mining and task mining together.
What do you dislike about the product?
ML work bench has to be improved..........
What problems is the product solving and how is that benefiting you?
uncover the delay in process and resolve ..
Like, cycle time, Non Value added steps etc
Like, cycle time, Non Value added steps etc
Recommendations to others considering the product:
This is an amazing tool which an help to identify all the frictions at a centralized place and can take actions proactively with the help of action engine alerts, I would strongly recommend people to use this tool and realize the complete Value Potential from it.........................................
Perfect function as well as usability
What do you like best about the product?
Currently the action engine is the function I like best
What do you dislike about the product?
the approach to bring everything into the cloud
What problems is the product solving and how is that benefiting you?
P2C; O2C, Order to activation, Incident process
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