I am an integration consultant, and I use Workato for integration. Recently, one of my clients wanted to migrate from using Workato to another platform, so I started exploring Workato to understand why it's attracting big clients. The focus has been on cost efficiency since the cost of other platforms is quite high. I noticed Workato is less expensive and offers similar integration capabilities.
Workato Enterprise Automation Platform
Workato, Inc.External reviews
725 reviews
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External reviews are not included in the AWS star rating for the product.
Cost efficiency improves management through job reporting features and simplifies process creation
What is our primary use case?
What is most valuable?
I appreciate Workato's job reporting feature, which consolidates recipes and jobs for easy management. I also like the control over performance, cores, etc., and the simplicity of creating recipes. Workato has around 100 connectors, allowing anyone, even without an IT background, to work with them. Additionally, the platform resembles Salesforce in presenting both solutions and their benefits.
What needs improvement?
Currently, Workato is a low-code platform without native programming capabilities. I would appreciate having a dedicated programming language for tasks like transformations and functional programming. Although the drag-and-drop framework is easy, incorporating a coding language could enhance functionality.
For how long have I used the solution?
I have been using Workato for at least three months.
What was my experience with deployment of the solution?
Deploying Workato was easy and clear. Although the components are good, I would like an IDE or similar tool to test recipes locally. Considering AI integration with agents in future releases would also be beneficial.
What do I think about the stability of the solution?
I have not observed any stability issues, but it should be tested with large files or data sets to determine its latency performance.
What do I think about the scalability of the solution?
Workato lacks manual control over scalability. Their cluster management automatically calculates the necessary resources like VCores.
Which solution did I use previously and why did I switch?
I have used other solutions previously but explored Workato when my client wanted to switch due to the high cost of those solutions.
How was the initial setup?
The initial setup was straightforward and fast. Connecting components took some time depending on the authentication method, such as OAuth 2.0 or JWT, but overall, it was easy.
What's my experience with pricing, setup cost, and licensing?
Compared to integrators like Boomi or MuleSoft, Workato is priced reasonably. While Workato was a target for acquisition by Salesforce, its CEO declined the sale, but Salesforce is one of its investors.
Which other solutions did I evaluate?
Solutions evaluated include Boomi, MuleSoft, and Workato.
What other advice do I have?
For new users, having an IT background simplifies using Workato, especially regarding aspects like schedulers and connections. Those without an IT background should acquire basic IT knowledge. My overall ratings are eight for user experience and courses, ten for simplicity, and eight in terms of cost. I suggest creating academic projects or exercises for better learning. Although Workato is new in Europe, it shows potential for being cost-effective and time-saving. I rate the overall solution as eight.
Enables seamless integration and empowers non-technical staff with process creation
What is our primary use case?
We primarily use Workato to extend functionality to legacy systems. We employ Workato to orchestrate processes, gather information via other interfaces like Teams, and push it into our core systems. We also utilize Workato for onboarding processes, contractor management, and timesheets entries through Teams. Additionally, it is used for resource forecasting with Excel and Power BI, integration between our K2 system and Azure AD for identity management, and interfacing with external solutions for employee and project lists. Workato orchestrates Power BI for managing refreshes and notifications.
What is most valuable?
A key value of Workato is the democratization of its use. We've enabled more junior users to create and work with processes, extending usage beyond IT to non-technical staff. Workato is also highly reliable, and migrations require minimal effort. Noteworthy features include its drag and drop UI, numerous integrations, ease of creating new integrations via SDK, and the Copilot model. Workato's reliability and the ease of volume processing are invaluable, positioning it above alternatives like Microsoft Power Automate.
What needs improvement?
More features related to the application side would be handy. A larger library of community recipes and connectors around common but complex applications, such as Microsoft, could be beneficial, as they are often complicated to handle.
For how long have I used the solution?
I have been using Workato for a little over two years.
What was my experience with deployment of the solution?
The initial setup of Workato was straightforward. The environment wasn't new to us, and we partnered with a third party to quickly overcome the learning curve. The setup process was efficient, allowing us to deploy recipes within a week.
What do I think about the stability of the solution?
Workato is very stable. Once deployed, solutions do not break, making it more reliable than other solutions like Microsoft Power Automate that often disconnect.
What do I think about the scalability of the solution?
I believe Workato is very scalable, as we have not encountered any limitations. It easily handles our volume requirements.
How are customer service and support?
Workato's technical support is excellent. They are available online for chat support and typically find solutions promptly. In cases needing escalation, responses are usually received within hours. The community around Workato is also influential, offering support and monthly meetings to address questions and share information.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using Microsoft Power Automate and custom automations. However, Power Automate was frequently disconnected, and relying on a single developer for custom solutions was complex. Workato proved to be a superior solution, offering greater reliability and ease of use.
How was the initial setup?
The initial setup was facilitated by a partner who helped us to quickly learn and implement Workato. We focused on specific tasks while some development was carried out by the partner and later handed over to us.
What about the implementation team?
We engaged a partner who assisted us in navigating the learning curve efficiently and built initial processes, which were then handed over for us to learn.
What was our ROI?
We know that we've improved processes, replacing formerly manual tasks. Workato provided spreadsheets for ROI calculations, but we haven't taken the time to assess it.
What's my experience with pricing, setup cost, and licensing?
Workato provided good value for money. We managed to negotiate a flexible deal that suited our needs, adjusting the initial offer for viability.
Which other solutions did I evaluate?
We evaluated Microsoft Power Automate and custom automations before choosing Workato.
What other advice do I have?
Based on my experience, I definitely recommend Workato to others. It is the best product in our technology stack, allowing us to integrate legacy systems and address diverse requirements. On a scale of one to ten, I rate Workato a nine out of ten.
Transforms enterprise operations with integrated automation and quick ROI
What is our primary use case?
We predominantly work for enterprise clients across various sectors like manufacturing, FMCG, and finance. Most of our clients are at the enterprise level, and they use Workato to automate their existing business processes and consolidate their legacy IT landscape into a modern iPaaS system. Specific use cases include supply chain, contract management, human capital management, and complete integration of business processes.
What is most valuable?
Workato allows us to streamline our operations by replacing multiple legacy systems with a single integrated platform. The event-driven architecture, API management, and secure on-prem facilities are highly beneficial for large enterprises. With Workato, organizations can automate end-to-end processes, such as employee onboarding and offboarding, using AI agents. The return on investment is quick, and Workato significantly reduces manual work.
What needs improvement?
From a technical standpoint, the security features at the data orchestration level could be more organized, and improvements in certificate management are necessary. Also, logging capabilities present some limitations, and enhancements are being discussed with the product team. There is also room for improvement in B2B integration features.
For how long have I used the solution?
I have used it for more than four years now.
What was my experience with deployment of the solution?
We closely worked with the Workato product team from the blueprint phase, ensuring a smooth and tailored setup process. Clients are not left out once the application is subscribed, as the platform is securely configured according to client needs.
What do I think about the stability of the solution?
In four years of use, we have experienced no downtime with Workato. Its stability is commendable, requiring hardly any maintenance.
What do I think about the scalability of the solution?
Scalability with Workato is seamless. Even when clients overutilize the product, Workato allows them to continue without interruption, charging accordingly rather than limiting usage.
How are customer service and support?
Workato's support is exceptional, with direct access to a product Spock for immediate solutions and updates on product enhancements. This transparency and responsiveness greatly benefit our operations.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was facilitated by transparent collaboration with the Workato team, ensuring that the platform was appropriately configured to our security and operational needs. Clients are well-supported and not left behind after subscribing.
What about the implementation team?
Our implementation involved close collaboration with the product team to tailor the platform setup to security features required by clients.
What was our ROI?
The return on investment with Workato is notable. By replacing multiple legacy systems and teams with a single automated platform, organizations see significant cost savings and improved business operations.
What's my experience with pricing, setup cost, and licensing?
Workato's pay-as-you-use model is competitive when compared with other iPaaS providers, making it cost-effective for organizations looking to integrate multiple functionalities under one platform.
What other advice do I have?
Before implementing Workato, organizations should clearly understand their business problems and challenges to maximize the benefits. Workato is designed for enterprise-level integration, providing a comprehensive solution to address revenue and operational leakages. I rate Workato at a nine out of ten, acknowledging its strong features while keeping room for improvement in B2B integrations.
Offers user-friendly automation with robust support and valuable integrations
What is our primary use case?
I am using Workato for integrating and automating solutions for finance, HR, and IT. Specific use cases include onboarding and offboarding for HR, handling invoices for finance, and creating tickets for customers.
What is most valuable?
When compared to other tools, Workato is a low-code solution with a user-friendly drag-and-drop UI. It comes with pre-built connectors, eliminating the need to write APIs. Workato ensures data encryption in transit and at rest, and offers built-in error monitoring with alerting capabilities through Slack, email, or external monitoring tools. It also facilitates role-based access.
What needs improvement?
One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment. Though it has a recipe life cycle management, it does not automatically integrate with a GitHub-like facility. Additionally, the cost for high volume integrations could be reduced, as Workato uses task-based pricing, which can become expensive with higher usage.
For how long have I used the solution?
I have been using Workato for more than four years.
What was my experience with deployment of the solution?
Deployment is straightforward, requiring the creation of a manifest that contains all the necessary logic and files. This manifest is then migrated to higher environments.
What do I think about the stability of the solution?
Workato is generally stable, although there are some limitations, such as a hard limit of 50,000 records for CSV file processing. To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.
How are customer service and support?
Workato's support is robust, featuring first and second-level support. Minor issues can be addressed through the chat feature in the UI. For complex issues, the response may take a day, and tickets can be opened for follow-up. Customer Success Managers help expedite issue resolution.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.
What other advice do I have?
I would recommend Workato because everyone is moving away from writing extensive code. In the current trend of AI, tools that integrate systems easily are valuable. Overall, I would rate the solution a 9.5 out of 10.
Workato Software
What do you like best about the product?
Workato iPaaS tool is simple to use, anyone can start creating integration recipe in matter of minutes. One can really create a robust integration easily compared to other tools out there.
What do you dislike about the product?
So far seen none. But I am just a beginner. May be one thing is the number of task quotas can be increased for organisations which has high volume of data exchanged between systems
What problems is the product solving and how is that benefiting you?
Workato is easy to implement compared to our existing tools. Easy to upskill the team. Can build reusable components and it is super fast. These were missing in our existing tools.
Workato Experience-Integration Engineer
What do you like best about the product?
->Wide range of pre-defined connectors
-> Friendly UI
-> Friendly UI
What do you dislike about the product?
-> Limitation of dependencies in python which is blocking to run custom scripts
What problems is the product solving and how is that benefiting you?
All sort of system integrations and ability to connect AWS resources is helpful
Positive experience using Workato for marketing use cases
What do you like best about the product?
It has a huge number of connectors and functionality. I can pretty much do anything I want in terms of data extraction and refinement. Source platforms limitations sometimes make it a bit hard to complete tasks, but you can always find a workaround for that using Workato. I love having access to older versions and different types of webhooks. That makes work much easier and productive. Lastly, I like using datapills when building a recipe and having access to so many formulas. This helps to format the data before sending it to the target platform.
What do you dislike about the product?
If I need to finds specific records in the past jobs, I cannot search all jobs. I need to know exactly the time when the record was processed in Workato to find the right job to get access to the data.
What problems is the product solving and how is that benefiting you?
We are using Workato to transfer data from many different source platforms into our marketing automation platform. All the source platforms are using different formats and different ways to send data, so Workato helps us to format everything in a way, that is aligned with the target platform. We can test data before shifting to production. Workato can handle large volumes of data. A large number of connectors allows us to connect to pretty much any platform and extract data reliably 24/7.
Seamless cloud integration facilitates automatic account creation and real-time app connections for efficient processes
What is our primary use case?
I use Workato as middleware for cloud integration within my organization. It is employed to integrate systems such as ERP and customer planning systems. The automation capabilities are particularly useful for onboarding a new employee, allowing for their access to be automatically set up across approximately twenty systems such as payroll, training portals, Salesforce, and SAP ERP.
What is most valuable?
The main benefits of Workato for me are that everything is cloud-based, eliminating the need for installation or maintenance. It allows app-to-app and real-time integrations, which significantly enhance process efficiency. When an employee joins, accounts are automatically created. Moreover, AI automation simplifies integration development by understanding requirements from prompts and creating the necessary automation.
What needs improvement?
The Electronic Data Interchange (EDI) capabilities could be improved.
For how long have I used the solution?
I have been working with Workato for about five years.
What do I think about the stability of the solution?
I find Workato stable.
What do I think about the scalability of the solution?
In my experience, it is scalable.
How are customer service and support?
I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I am working with a Boomi solution alongside Workato.
How was the initial setup?
The initial setup process is straightforward for me as there is no need for extensive setup, allowing direct development.
What was our ROI?
In my experience, we have seen a return on investment, with results visible within a week.
What's my experience with pricing, setup cost, and licensing?
Workato is a SaaS product, and its pricing depends on usage.
Which other solutions did I evaluate?
I also work with a Boomi solution.
What other advice do I have?
I recommend Workato for even small customers who may not have a large IT firm, as it can be used as an integration product to automate business processes. Overall, I rate it nine out of ten.
Efficiently integrates customer data and reduces development time through automation
What is our primary use case?
When I was at HighRadius, I was leading the integration team, and we were using Workato to integrate customer data from their systems to our systems. We needed to integrate data from various data points and bring it into HighRadius systems for client projects. This was the main use case for Workato.
What is most valuable?
Workato reduces total development time as it generates code seamlessly and integrates with SQL databases or APIs through configuration. This automation facilitates efficient integration of customer data from their systems into our systems. It effectively handles real-time data integration with moderate volumes, and development time is significantly reduced by its automation capabilities, which are beneficial for both SQL databases and APIs.
What needs improvement?
The data flow and debugging processes need improvement, especially for tracing issues. Additionally, Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads. While it works well with moderate volumes, it requires enhancements to handle larger data volumes more efficiently.
For how long have I used the solution?
I have been working with Workato for about one and a half years recently. However, I had used it previously when I was at Saeronlabs.
What do I think about the stability of the solution?
For daily runs, Workato is stable and there is no latency issue. However, during the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.
What do I think about the scalability of the solution?
There are scalability limitations with Workato. The solution could not handle high data volumes during initial loads for one of our clients, which required us to break the data into smaller chunks for processing.
How are customer service and support?
The customer service and technical support from Workato were good. Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.
How would you rate customer service and support?
Positive
What other advice do I have?
Overall, I would rate Workato an eight out of ten.
While it has a lot of potential, there are areas like scalability and debugging that require improvement.
Easy to use, does more than what you can think of
What do you like best about the product?
Ease of use, Library of connectors, Centazed Governance and distributed execution philosophy, Best customer support
What do you dislike about the product?
Changing licensing model which makes it difficult for transition
What problems is the product solving and how is that benefiting you?
Orchestrastration layer for our business - Integration platform our API Management
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