Workato Enterprise Automation Platform
Workato, Inc.External reviews
724 reviews
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Finance automation for billing
What do you like best about the product?
The easy integration with the available tech stack in Finance.
The recipe process is structured, and the tool has strong governance and flexibility
Customer Support and account managers are great professionals always going the extra mile to help you get onboarder
The recipe process is structured, and the tool has strong governance and flexibility
Customer Support and account managers are great professionals always going the extra mile to help you get onboarder
What do you dislike about the product?
Nothing major but there would be a learning curve for non-engineering professional. Team needs to be ready to allow training time.
What problems is the product solving and how is that benefiting you?
Revenue automation workflow
Best UI for a "Low code - No code" integration tool
What do you like best about the product?
What I like best about Workato is its powerful automation capabilities combined with an intuitive, low-code, no-code interface. It allows both technical and non-technical users to integrate apps and automate workflows quickly. The vast library of pre-built connectors and community recipes speeds up implementation. I also appreciate its scalability and enterprise-grade features like error handling and version control. Overall, it boosts productivity and reduces manual work significantly.
What do you dislike about the product?
For Workato Embedded infrastructure it is hard to roll out updates on certain integrations for all Client Profiles at once.
What problems is the product solving and how is that benefiting you?
As an embedded customer, Workato helps us seamlessly integrate automation into our own product, delivering more value to our end users. It solves the challenge of building and maintaining custom integrations by providing a flexible, scalable platform we can embed directly. This reduces development time and allows us to focus on core product features. It also enhances our offering with powerful automation capabilities out of the box. Ultimately, it improves customer satisfaction and speeds up our go-to-market.
Workato - A clever tool that you need to automate tasks across your business.
What do you like best about the product?
What I like best about Workato is its unparalleled ability to simplify and minimize tasks through automation, fundamentally transforming business processes. Its integration capabilities are truly exceptional, seamlessly connecting with platforms like Slack, Salesforce, spreadsheets, and various APIs. This extensive connectivity is simply "out of this world."
What truly struck me, especially during my journey through the free Workato Academy (which offers not just invaluable knowledge but also certifications that validate your expertise), was the sheer number of use cases I discovered. These insights made it clear how Workato could reduce workloads by more than 80%. I found myself constantly brainstorming and creating projects that leveraged Workato, witnessing firsthand how it streamlines complex business operations, making them both simple and remarkably effective.
The ease of implementation was another significant advantage; what could have taken weeks was up and running in a matter of days. Furthermore, the frequency of use has been incredibly high, often without me even needing to open the Workato application directly. Its automatic handling of requests ensures that critical processes are continuously managed in the background. Honestly, without Workato, I can't imagine the extensive efforts and resources we would otherwise need to achieve similar results.
What truly struck me, especially during my journey through the free Workato Academy (which offers not just invaluable knowledge but also certifications that validate your expertise), was the sheer number of use cases I discovered. These insights made it clear how Workato could reduce workloads by more than 80%. I found myself constantly brainstorming and creating projects that leveraged Workato, witnessing firsthand how it streamlines complex business operations, making them both simple and remarkably effective.
The ease of implementation was another significant advantage; what could have taken weeks was up and running in a matter of days. Furthermore, the frequency of use has been incredibly high, often without me even needing to open the Workato application directly. Its automatic handling of requests ensures that critical processes are continuously managed in the background. Honestly, without Workato, I can't imagine the extensive efforts and resources we would otherwise need to achieve similar results.
What do you dislike about the product?
While Workato provides excellent free subscriptions for learners, my main concern is its complex pricing structure. If automated workflows (recipes) aren't meticulously optimized, costs can quickly become very high. This is because pricing often scales with usage, meaning inefficient recipe design can lead to unexpected and significant expenditures. This complexity demands a proactive approach to recipe design and continuous usage monitoring. Without a clear understanding of how each automated action impacts the bill, businesses might find the financial benefits of automation overshadowed by unforeseen costs.
Additionally, while customer support is generally responsive, I've found that the resolution isn't always satisfactory. For instance, when I encountered an issue where Workato was tampering with files during uploads to Salesforce, the support team requested a live demonstration at their convenience. This was challenging and ineffective for me, as I was reluctant to disclose sensitive information in that manner. A more desirable approach would have been for them to provide standard troubleshooting steps or a solution with clear instructions, rather than requiring a live session that presented privacy concerns.
Additionally, while customer support is generally responsive, I've found that the resolution isn't always satisfactory. For instance, when I encountered an issue where Workato was tampering with files during uploads to Salesforce, the support team requested a live demonstration at their convenience. This was challenging and ineffective for me, as I was reluctant to disclose sensitive information in that manner. A more desirable approach would have been for them to provide standard troubleshooting steps or a solution with clear instructions, rather than requiring a live session that presented privacy concerns.
What problems is the product solving and how is that benefiting you?
Workato excels at solving the challenge of complex and time-consuming data integration and automation, particularly for non-technical users. For instance, I was developing a project that needed to fetch data from a spreadsheet, process it, and then push it to Salesforce. Traditionally, this would involve direct integrations, extensive coding, and custom flows – a highly time-consuming process. Any future edits would have been a nightmare for the non-IT users this project aimed to serve. This is where Workato became a game-changer. With Workato, I could easily connect the spreadsheet and Salesforce using simple click actions. The drag-and-drop interface within the recipe builder allowed me to achieve the entire requirement without writing a single line of code. Updates or modifications also became a matter of a few clicks, and the easy monitoring features were incredibly helpful. Beyond the initial scope, I was also able to extend functionality by integrating with platforms like Slack and DocParser, adding valuable capabilities that were not even part of the original click-based requirements but proved immensely beneficial.
Seamless and empowering, enabling efficient, flexible automation across our systems.
What do you like best about the product?
What I like best about Workato is its endless possibilities and flexibility. It empowers us to automate complex workflows across multiple systems with minimal coding, while still allowing deep customization when needed. The platform adapts to virtually any use case, making it a powerful tool for both simple integrations and enterprise-level automation.
What do you dislike about the product?
Honestly, there’s nothing I dislike about Workato. It’s intuitive, powerful, and consistently meets our integration needs without major limitations.
What problems is the product solving and how is that benefiting you?
Workato is solving the problem of repetitive manual tasks by automating workflows across our tools and systems. This saves significant time, reduces human error, and allows our team to focus on higher-value work instead of routine data entry or process management.
Vaibhav's Review
What do you like best about the product?
The UI/ UX of Workato is top-notch and very easy to integrate with any application.
What do you dislike about the product?
The logging/debugging mechanism can be better.
What problems is the product solving and how is that benefiting you?
Having One-Stop solutions and building a Monster product by Integrating with different applications.
Automate with Workato
What do you like best about the product?
It is very easy to to build automation and monitor them
What do you dislike about the product?
They invest too much in multiple features (making them not good enough)
What problems is the product solving and how is that benefiting you?
Real time automations
logic that cloud apps cannot provide
Integration orchestration
logic that cloud apps cannot provide
Integration orchestration
One of the best integrations platform
What do you like best about the product?
Workato integration implementation is very easy, does not require any coding skills. You can just integrate the applications in minutes. As a boomi developer in past, I did not have any learning curve, it was that easy. It is quite impressive in its customer support and community. I reached out to customer support many times, and I was able to get my answers. In fact , support team helped me in technical review as well. Quite impressed with its features e.g., List, hash etc. In fact, formula modes in fields are great. As compared to boomi, where we need to configure quite big logic for complex transformations, here it can be done in a single formula field.
What do you dislike about the product?
Some of the functionalities are missing such as e.g., Salesforce lead conversion operation not available, application error code can not be directly accessed. As it recipe grows vertically, sometime it becomes difficult to match the code blocks.
What problems is the product solving and how is that benefiting you?
We are implementing the Order to Cash process for client. It is great fit considering their business processes.
Exceptional Support Makes Workato Shine
What do you like best about the product?
I'm consistently impressed by Workato's incredibly responsive support team. Within minutes of an inquiry, a live person is there to ensure problems are solved, questions are answered, and recipes are working perfectly. Even as the company has grown, their support and attention to users haven't diminished.
What do you dislike about the product?
Workato can feel a little intimidating at first, and there's a bit of a learning curve, which might be challenging for new users.
What problems is the product solving and how is that benefiting you?
Workato is solving the problem of needing to manually run and monitor scheduled SQL queries in one of our databases. Specifically, it automates the execution of these queries and, crucially, detects anomalies in the results. Instead of our team having to remember and take the time to perform these checks, Workato handles it.
Quickly Solves Problems
What do you like best about the product?
Workato has quick time to value. The integrations and modern UI make it a tool you can use right out of the box.
What do you dislike about the product?
As a traditional developer, I feel constrained around workato’s recipes and workflows. It’s API based and doesn’t transfer large ETL well
What problems is the product solving and how is that benefiting you?
It is integrating our CRM with other saas tools
Great iPaaS
What do you like best about the product?
Easy to use, extendable, powerful, great support.
What do you dislike about the product?
Some features still need that laaast bit of polishing
What problems is the product solving and how is that benefiting you?
Central Plattform for integrations, API Endpoints, ETL, Task-Management, Monitoring.
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