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Workato is very Good Integration tool to clients to use as a Integration
What do you like best about the product?
Low Code , we can build the Integrations fastely and can be reused. We can have a facility to create multiple environments for each customer with in the workspace.
What do you dislike about the product?
Manage and Updating the SDK is a bit difficult part.
What problems is the product solving and how is that benefiting you?
Workato always focusing on improvementing the solutions.
Transforms enterprise operations with integrated automation and quick ROI
What is our primary use case?
We predominantly work for enterprise clients across various sectors like manufacturing, FMCG, and finance. Most of our clients are at the enterprise level, and they use Workato to automate their existing business processes and consolidate their legacy IT landscape into a modern iPaaS system. Specific use cases include supply chain, contract management, human capital management, and complete integration of business processes.
What is most valuable?
Workato allows us to streamline our operations by replacing multiple legacy systems with a single integrated platform. The event-driven architecture, API management, and secure on-prem facilities are highly beneficial for large enterprises. With Workato, organizations can automate end-to-end processes, such as employee onboarding and offboarding, using AI agents. The return on investment is quick, and Workato significantly reduces manual work.
What needs improvement?
From a technical standpoint, the security features at the data orchestration level could be more organized, and improvements in certificate management are necessary. Also, logging capabilities present some limitations, and enhancements are being discussed with the product team. There is also room for improvement in B2B integration features.
For how long have I used the solution?
I have used it for more than four years now.
What was my experience with deployment of the solution?
We closely worked with the Workato product team from the blueprint phase, ensuring a smooth and tailored setup process. Clients are not left out once the application is subscribed, as the platform is securely configured according to client needs.
What do I think about the stability of the solution?
In four years of use, we have experienced no downtime with Workato. Its stability is commendable, requiring hardly any maintenance.
What do I think about the scalability of the solution?
Scalability with Workato is seamless. Even when clients overutilize the product, Workato allows them to continue without interruption, charging accordingly rather than limiting usage.
How are customer service and support?
Workato's support is exceptional, with direct access to a product Spock for immediate solutions and updates on product enhancements. This transparency and responsiveness greatly benefit our operations.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was facilitated by transparent collaboration with the Workato team, ensuring that the platform was appropriately configured to our security and operational needs. Clients are well-supported and not left behind after subscribing.
What about the implementation team?
Our implementation involved close collaboration with the product team to tailor the platform setup to security features required by clients.
What was our ROI?
The return on investment with Workato is notable. By replacing multiple legacy systems and teams with a single automated platform, organizations see significant cost savings and improved business operations.
What's my experience with pricing, setup cost, and licensing?
Workato's pay-as-you-use model is competitive when compared with other iPaaS providers, making it cost-effective for organizations looking to integrate multiple functionalities under one platform.
What other advice do I have?
Before implementing Workato, organizations should clearly understand their business problems and challenges to maximize the benefits. Workato is designed for enterprise-level integration, providing a comprehensive solution to address revenue and operational leakages. I rate Workato at a nine out of ten, acknowledging its strong features while keeping room for improvement in B2B integrations.
Which deployment model are you using for this solution?
On-premises
Facilitates global operations with efficient data management while needing better debugging features
What is our primary use case?
Our primary use case for Workato involves aged care and scenarios with multiple global instances. It's particularly useful for integrating operations across several countries or regions where complex integrations aren't necessary.
What is most valuable?
Workato offers a built-in lookup table for storing data, unlike earlier middleware technologies, which required an external database. It can store up to ten thousand records. Additionally, the platform's ease of use for connecting to different integrations, like Salesforce and NetSuite, is very beneficial because development isn't necessary, and everything is readily available.
What needs improvement?
Workato could be improved by adding a proper debugging feature. Currently, there's no way to set breakpoints to stop the process and debug an error as you can in other tools like webMethods.
For how long have I used the solution?
I have used the solution for a year now.
What was my experience with deployment of the solution?
I did not experience any issues with the deployment of Workato. It's straightforward to set up.
What do I think about the stability of the solution?
I would rate the stability of Workato as an eight out of ten. As a cloud-based tool, it provides stable performance without downtime.
What do I think about the scalability of the solution?
Workato is scalable, rated at eight out of ten. It supports multi-region operations well, allows dynamic connection switching at runtime, and can manage multiple databases within one integration service, called a recipe.
How are customer service and support?
I rate the customer service support as seven. The support is not available 24/7, and having more support options could be beneficial.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was very easy. I would rate it ten out of ten. It's a plug-and-play setup, taking only a few seconds.
What's my experience with pricing, setup cost, and licensing?
Compared to other iPaaS solutions like Boomi, Workato’s pricing model charges per connection step, which increases the cost. I would rate the pricing at seven, indicating it leans towards being more expensive.
Which other solutions did I evaluate?
I have done some work in Boomi and consider its pricing to be more competitive.
What other advice do I have?
For someone evaluating Workato, it matters whether the requirements and budget align with the platform. Workato is a reasonable choice for medium to small companies. I rate the overall solution as a seven.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Workato does it all easily
What do you like best about the product?
The completeness of the platform, the number of connectors, and the copilot functionality.
What do you dislike about the product?
The overall cost. While the cost can be justified other platforms appear more cost effective at first glance.
What problems is the product solving and how is that benefiting you?
Software as a solution problems.
Great tool
What do you like best about the product?
Workato is a very easy to undestand tool. But has a lot of functionality. Great customer services (some times it takes a bit long but it's acceptable). As a developer I find the custom connectors very handy, because you can connect other tools into your workflow to make it a real orchestrator
What do you dislike about the product?
Sometimes the customer services takes a bit long. And a few features are not looked after which means that documentation is not up to date and or doesn't work a it first seemed.
What problems is the product solving and how is that benefiting you?
Workato consolidates and automates data workflows across multiple apps—such as CRMs, accounting software, and marketing platforms—so you don’t have to manage complex, manual integrations. By acting as a “bridge” between systems, it reduces repetitive data entry and time-consuming administrative tasks, freeing teams to focus on higher-impact work. The result is fewer errors, faster processes, and a more unified view of critical business information, making day-to-day operations smoother and more efficient.
Integrate different data formats with workato
What do you like best about the product?
Easy and quick to develop the workflow using workato and good customer support from team
What do you dislike about the product?
For larger data set, it won't be fit to integrate
What problems is the product solving and how is that benefiting you?
Integation between netsuite and OMS
Offers user-friendly automation with robust support and valuable integrations
What is our primary use case?
I am using Workato for integrating and automating solutions for finance, HR, and IT. Specific use cases include onboarding and offboarding for HR, handling invoices for finance, and creating tickets for customers.
What is most valuable?
When compared to other tools, Workato is a low-code solution with a user-friendly drag-and-drop UI. It comes with pre-built connectors, eliminating the need to write APIs. Workato ensures data encryption in transit and at rest, and offers built-in error monitoring with alerting capabilities through Slack, email, or external monitoring tools. It also facilitates role-based access.
What needs improvement?
One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment. Though it has a recipe life cycle management, it does not automatically integrate with a GitHub-like facility. Additionally, the cost for high volume integrations could be reduced, as Workato uses task-based pricing, which can become expensive with higher usage.
For how long have I used the solution?
I have been using Workato for more than four years.
What was my experience with deployment of the solution?
Deployment is straightforward, requiring the creation of a manifest that contains all the necessary logic and files. This manifest is then migrated to higher environments.
What do I think about the stability of the solution?
Workato is generally stable, although there are some limitations, such as a hard limit of 50,000 records for CSV file processing. To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.
How are customer service and support?
Workato's support is robust, featuring first and second-level support. Minor issues can be addressed through the chat feature in the UI. For complex issues, the response may take a day, and tickets can be opened for follow-up. Customer Success Managers help expedite issue resolution.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.
What other advice do I have?
I would recommend Workato because everyone is moving away from writing extensive code. In the current trend of AI, tools that integrate systems easily are valuable. Overall, I would rate the solution a 9.5 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Workato Software
What do you like best about the product?
Workato iPaaS tool is simple to use, anyone can start creating integration recipe in matter of minutes. One can really create a robust integration easily compared to other tools out there.
What do you dislike about the product?
So far seen none. But I am just a beginner. May be one thing is the number of task quotas can be increased for organisations which has high volume of data exchanged between systems
What problems is the product solving and how is that benefiting you?
Workato is easy to implement compared to our existing tools. Easy to upskill the team. Can build reusable components and it is super fast. These were missing in our existing tools.
Quick and Easy way to Integrate with data using workato
What do you like best about the product?
Easy to integrate with multiple systems in less time with number of features and good customer support as well.
What do you dislike about the product?
It won't be fit for your larger data sets or bulk data
What problems is the product solving and how is that benefiting you?
Workato help us to integrate with other data formats.
I have developed in Workato for three years now
What do you like best about the product?
The best thing is that the app is always renewing itself, reusability is one of the best feature, conferrable UI and low-code implementation for complicated processes.
Using Workato support has been a big comfort - the staff is supportive and polite.
Using Workato support has been a big comfort - the staff is supportive and polite.
What do you dislike about the product?
Sometimes when new features arrive on an existing connection, it interrupts or fails old integrations and requires their update without notice. (happened to me in query steps mostly)
What problems is the product solving and how is that benefiting you?
Workato has made the transfer between one app to another quite easy, no matter how mush configuration is needed before posting the data in the endpoint.
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