Very impressed with genies and GO
What do you like best about the product?
The ability to create and deploy and orchestrate genies is game changing. The Workato platform itself is well designed with efficiency and security in mind from the group up
What do you dislike about the product?
The tiring and what’s included was confusing at first, but we worked through it.
What problems is the product solving and how is that benefiting you?
Interconnecting apps and helping to reduce redundancy.
The most user friendly iPaaS tool
What do you like best about the product?
Workato is an incredibly easy tool to learn. The UI is very user friendly and allows for very readable and manageable workflows with minimal effort. It integrates easily with big names in software and gives you the freedom to connect less known tools as well.
What do you dislike about the product?
Workato has a few quirks around testing that can create a bit of confusion, that being said the workarounds are low effort.
What problems is the product solving and how is that benefiting you?
Keeping data consistent across systems, user management, powering GTM efforts
Great for embedded customers
What do you like best about the product?
Enterprise-ready IPAAS. Security and error reporting insights and automation.
What do you dislike about the product?
Not so intuitive for non-technical customers. Challenges managing sdk and customers at scale
What problems is the product solving and how is that benefiting you?
Expanding possibilities for incorporating guidecx in the customer journey our customers are driving.
Workato: Enterprise-Grade iPaaS Built for the Agentic Era
What do you like best about the product?
what I like best about Workato is that it combines ease of use (low-code/no-code automation) with enterprise-grade power (scalability, governance, 1,200+ integrations), while being AI-native through its Genie agents that make automation smarter, faster, and more context-aware.
What do you dislike about the product?
There is nothing I dislike about Workato
What problems is the product solving and how is that benefiting you?
Workato connects everything, automates anything, and brings AI into workflows—helping you work faster, smarter, and more securely.
Interesting workflows
What do you like best about the product?
It helps me and my team to transform ideas into useful workflows for my job. VEry easy to implement, we use it daily in our planning activities.
What do you dislike about the product?
Don't have anything yet, I am working with workato since few months
What problems is the product solving and how is that benefiting you?
I am using it to link apps in order to automate processes between them
Workato as IPaaS
What do you like best about the product?
Ease of use for recipe creation makes integrations an ease
What do you dislike about the product?
Expensive! but worth the price. However we need a different pricing model.
What problems is the product solving and how is that benefiting you?
Workato helps us to solve our platform integrations. We are able to take information in silos and put it into all of our relevant systems for unified visibility into our data.
Efficient Automation with Workato – Simple, Flexible, and Time-Saving
What do you like best about the product?
The best use of Workato with SAP is when you want to bridge SAP’s complex backend processes with modern SaaS applications in a way that’s faster and more flexible than traditional middleware
What do you dislike about the product?
Handling the file storage and lookup tables manually is not very straightforward, especially when you need to delete multiple items at once
What problems is the product solving and how is that benefiting you?
It helps us connect our backend with the frontend.
Flexible and Powerful platform
What do you like best about the product?
Everything can be accomplished with Workato, whether it's a simple or complex use case.
What do you dislike about the product?
The terminology can be a lot, and the documentation isn't always clear.
What problems is the product solving and how is that benefiting you?
Large volumes of integration data.
We have been utilizing Workato for less than a year, big results
What do you like best about the product?
Workato makes it easy to transform your legacy tooling to enable data sharing, syncing, app enablement for tool you would think possible. It has a low TCO and we are creating 35+ integrations live in production with a small,
Lightweight team.
What do you dislike about the product?
Task packs do drive our behavior a bit, but there are solutions for high volume recipes, etc that scale well
What problems is the product solving and how is that benefiting you?
Enterprise grade integration platform
Integration support simplifies automation and reduces errors without existing frustrations
What is our primary use case?
My main use case for Workato is to do the maintenance of some BPA automation processes, building a recipe for everything in the process to make everything go smarter and faster. It works better than themselves.
One of those weekly automation processes uses a lot of approvals in the process, and I use Workato to define these approvers, set them, and check if everything goes well.
What is most valuable?
In Workato, I can see everything that goes behind the process. You can see how everything works, how the tool works in the background. If something goes bad and an error appears, I can see why it happened.
The best features Workato offers, in my opinion, are the easy integration with many different types of tools.
The Workato interface is so easy to use.
Workato has impacted my organization positively by reducing errors, which is one of the most important improvements I can see, and one great thing is that in Workato I can do many things that the main BPA platform we use does not do. Error reduction has helped our team in Workato as we can see more details about the most common errors and what makes everything go bad. With this specific data, we can develop a new and better solution. Workato helped us to do this. We can see more details about the errors and solve them.
Workato has improved a lot of my work because there I can develop many flows easier and faster. At this moment, I do not have anything that frustrates me.
What needs improvement?
At this moment, I do not remember anything I would see as an improvement.
I chose this number, 8.5, because if I would give a higher score, Workato should improve in some areas.
For how long have I used the solution?
I have been working in my current field for one and a half years.
What do I think about the scalability of the solution?
I think it is easy to scale up in Workato because you can build flows with many actions and steps, allowing you to create big processes with many phases. I think that is very easy to scale up.
How are customer service and support?
I have never had to contact customer support, so I do not have any experience with them.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before Workato, I used the native solutions of the platform called Pipefy.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was a bit challenging in the past because the client I was working for did not have an unlimited license to use unlimited tasks and could not create many different processes and flows in Workato. However, today, it is a good experience because the client has an unlimited license, allowing me to do everything I want in Workato, creating many different types of flows and complex processes.
Which other solutions did I evaluate?
I did not evaluate other options before choosing Workato. Workato is very stable, and I would like to keep using it.
What other advice do I have?
My advice to others looking into using Workato is to read the documentation of the platform to know how to use the actions, how to use the tasks, what to input, and what comes in the output. I think that by reading this documentation, you can understand faster how the platform works and do many different things more quickly.
At this moment, we are a reseller of Workato, but we do not have close contact.
I was not offered a gift card or incentive for this review, and I have no additional thoughts about Workato before we wrap up.
On a scale of 1-10, I rate Workato an 8.5.
