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The Ultimate API
What do you like best about the product?
easiness of setup, trial version which lets easily build a POC, quickness of the support (chat, remote assistance) either technical or business, number of aplications that you can integrate, community recipes that you can "grab & use" right way, etc.
What do you dislike about the product?
Price model. It could be useful to have a model, i.e: "€ per transaction" - you pay only what you use (useful during low periods)
What problems is the product solving and how is that benefiting you?
workato made it simple (-+1 month to reach a version close to our final build) to integrate our issues from ServiceNow with JIRA. You are now looking ahead to integrate other things. i.e.: HR workflows with ServiceNow, email and Slack
Recommendations to others considering the product:
simple: just go ahead to workato website, register, try some community recipes, then evolve to your own recipe, sum up everything and decide whether to buy or not. We loved the fact that we could try it first with all the functionalities available and then decide. and still get support during "trial" period :)
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Easy to learn & use Workato Automation Tool
What do you like best about the product?
How easy it is for non-developers to learn - easily falls into the low-code category. I also how great the onboarding and proof of concept service was. We never felt like we were left to figure it out on our own. And the built in feature to catch errors is very helpful. You can quickly find use cases to automate cumbersome tasks in your organization and streamline repetitive processes.
What do you dislike about the product?
I do not have much to say that's negative.
What problems is the product solving and how is that benefiting you?
We quickly developed an onboarding process, linking several SasS products for sales leads, CRM, and signature services together, to launch a new product. Additional benefits have been discovering ways to link other systems using low-code methods versus costly professional services.
Recommendations to others considering the product:
This tool is great to replace a lot of repetitive data entry tasks, sync data across platforms, and create new processes using automation, not paper or keyboard strokes.
Workato has allowed my clients to vastly improve the time it takes to implement integrations
What do you like best about the product?
By far, Workato has been the most intuitive integration tool that my clients and I have worked with. This allows for extremely fast deployment timeframes for projects ranging from smaller/tactical high value integrations to very large/complex critical path integrations. We have not run into anything that we cannot find a solution with using Workato, even when limitations are brought forth by the platform API's we are working with.
What do you dislike about the product?
We have not run into any blockers using Workato as a key integration tool. Any hurdles that we have encountered are usually due to other platform limitations.
What problems is the product solving and how is that benefiting you?
We have solved business problems extremely fast using Workato. We've benefited from the sheer speed of deployment for smaller, high value projects by building n the fly with business stakeholders when needed. We've also benefited from functionality like callable recipe's when real-time integrations are required. Other functionality like Recipe Ops and intuitive error handling allow us to monitor our processes to ensure they are running smoothly.
Recommendations to others considering the product:
Ensure that your business stakeholders understand the value of Workato- be agile and ensure that they are not hesitant to be directly involved with the development of Workato recipes. They do not need to build recipe's but they are easily understandable to a business user so that they can identify any issues or identify enhancements on the fly.
Workato has helped us be able to sync our two CRM's with very minimal issues! We love it!
What do you like best about the product?
I like the fact that the customer service is very friendly and are willing to help as much as needed!
What do you dislike about the product?
There are still some issues with syncing, not nearly as many as before, which require an additional fee to fix.
What problems is the product solving and how is that benefiting you?
We have two CRMs that are supposed match when auditing our client's accounts. Workato has helped tremendously when making sure payments are syncing to both CRMs when they are applied! It really helps making our audits easier and quicker!
Simply An iPaaS/Integration Powerhouse!
What do you like best about the product?
Recipes feel structured like code (if blocks, loops, try/catch), but are super accesible from any skill set. POCs for integrations can be built out and tested within minutes, often in the meeting they are being conceptualized.
A huge library of preconfigured connectors for Enterprise apps, but the HTTP connector is robust as well for most APIs.
The ability to actually build logic around errors istead of tossing everything into the same bucket makes intergration management more effective and less tidious.
Every other week or so we find ourselves discovering something else that expands what we can do with Workato (SQL tables on the fly, ability to use customer code in recipes, etc).
A huge library of preconfigured connectors for Enterprise apps, but the HTTP connector is robust as well for most APIs.
The ability to actually build logic around errors istead of tossing everything into the same bucket makes intergration management more effective and less tidious.
Every other week or so we find ourselves discovering something else that expands what we can do with Workato (SQL tables on the fly, ability to use customer code in recipes, etc).
What do you dislike about the product?
No major complaints. Would love to have a bit more flexiblity with how to mark an error resolved, a simple 'resolved' flag instead of having to rerun a job to clear out the queue would be great.
What problems is the product solving and how is that benefiting you?
Integrating Salesforce, Netsuite, Slack, Okta, S3, Jira, Slack, ServiceNow, Custom Endpoints, the list goes on. Pretty much have been able to point what we want to where we want with no major hurdles.
Recommendations to others considering the product:
We were able to knockout, migrate and improve ~100 integration (recipes involving numerous branches of logic) from a prior iPaaS solution to Workato in just 2 months, which I think this is a pretty solid benchmark for how intuative and flexible Workato is. The platform allows you to be super nible and broad with your integrations, with the ability to build them out in hours not months.
Very powerful and easy to use - our go to integration tool
What do you like best about the product?
The consumer like ease of use of Workato allows us to rapidly build out very complex integrations without being beholden to an army of developers or partners in our portfolio of companies. Additionally, our data enrichments pipelines used to be batch and offline in R/Python scripts... those are now being replaced with real time enrichment with Workato as the integration layer to many different APIs
What do you dislike about the product?
We have had no negative experience so far
What problems is the product solving and how is that benefiting you?
- Replacing custom integrations with commercial applications and reducing our tech debt
- Reducing manual work copying data from system to system
- bring out machine learning models into production through easily created APIs and integrations
- rapid development and data enrichment for our data science team
- Reducing manual work copying data from system to system
- bring out machine learning models into production through easily created APIs and integrations
- rapid development and data enrichment for our data science team
Recommendations to others considering the product:
If you're concerned about the subscription model, don't be... you will easily pay more for other tools or custom integration with all of the development support required from partners and rebuilding
Great way to connect Salesforce to Eventbrite or Google Sheets
What do you like best about the product?
Workato makes it pretty easy to connect Salesforce to Eventbrite in a way that is much more useful than Eventbrite's off-the-shelf (free, never updated) connector. Their recipes are easier to maintain than custom code.
What do you dislike about the product?
I'd really like for schema updates that don't effect the recipe to not require me to refresh all the recipes.
What problems is the product solving and how is that benefiting you?
We're bringing in accurate, real-time information about event signups, payments, and attendance. This saves us lots of time in uploading data in batches, and lets our event staff have more accurate data.
Recommendations to others considering the product:
The customer support is really outstanding.
Workato
What do you like best about the product?
Workato is a really good integration tool - you can integrate with slack to automate some of your manual tasks
What do you dislike about the product?
Not very intuitive - still require a minimum knowledge in coding
What problems is the product solving and how is that benefiting you?
Integration
Great for automating the unknown!
What do you like best about the product?
The product has been great for providing key integrations with services that wouldnt normally interact with one another, which provides a lot of capabilities that you couldnt have otherwise
What do you dislike about the product?
There isn't much I dislike, but understanding how to get up and running at first can be a challenge, but once you understand it is a powerful product
What problems is the product solving and how is that benefiting you?
Workato had been able to help with easing user interactiong with various services such as service-now and salesforce which has increased productivity from the user base
Pleasant, modern integration experience with cutting edge + enterprise integrations
What do you like best about the product?
As our customers started using SaaS applications, integrating them with the enterprise workflows became important. This product offers easy integration modern ecosystem that lot of cloud native applications are gravitating towards. Offers the right blend of enterprise friendliness with the touch of consumer friendly simplicity. It is not a substitute for enterprise integration products yet, but meets my needs for modern integrations.
What do you dislike about the product?
Some of the integrations I would like to see are not present: for instance, I can't integrate with whatsapp, which is being used by some of our SMB users. Adding new recipes is easy -- adding new end points takes some effort (to be fair, I know it can be even more difficult). The SDK takes a bit of getting used to. The community recipes are good to learn from, but, I wish for better discussion and training to create complex workflows.
What problems is the product solving and how is that benefiting you?
Ability to integrate into modern consumerized services in the enterprise context. For instance, our customers, instead of fighting with internal users, managed to bring Dropbox into the enterprise workflows. With low investment, they managed to create efficient workflows that usually takes long projects and budgets.
Recommendations to others considering the product:
If you are thinking of creating modern consumerized IT, with new ecosystems (SaaS services etc), workato is a great product to consider. Easy to use, low cost, and fast to market. Focus on your use cases and see how much you can leverage existing connectors. It is great tool for cloud native application development.
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