Workato Enterprise Automation Platform
Workato, Inc.External reviews
724 reviews
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Simplifies Bill Processing with Easy ERP Integration
What do you like best about the product?
I like that Workato is easy to understand. When I started using Workato around three months ago, I had no idea about it before, but it was very easy to onboard myself onto the platform and get the learning started. I was able to get my deliverables in as soon as possible. Workato is definitely user-friendly. I also appreciate the tools like connector SDK, recipe lifecycle management, connections, and recipes that I use daily. Each of them has significant value, and they are necessary for our business use case. They make it really efficient and easy for our APIs to work with the ERP systems. Also, setting up Workato was quite easy, thanks to the documentation available online and the support from the Workato team through emails and calls.
What do you dislike about the product?
I have been noticing that the connection keeps dropping with the connector SDK that we have built as our custom software. It would be great if Workato could look into why the connection drops even when the OAuth configurations, credentials, everything is in place.
What problems is the product solving and how is that benefiting you?
I use Workato to integrate our billing processes with ERP systems like Zoho Books and QuickBooks Online. It handles bill information creation, updates, and scrapes data efficiently with APIs, streamlining vendor payments and keeping our records up to date.
Effortless Integrations with Minor UI Complexity
What do you like best about the product?
I find Workato easy to use. The Recipe Automation feature is good, and the initial setup went smoothly.
What do you dislike about the product?
I find the UI complexity a bit challenging, and sometimes it's harder to maintain the workflow scale.
What problems is the product solving and how is that benefiting you?
I use Workato for fixing integrations; it's easy to use and Recipe Automation is good.
Effortless Workflow Automation with Intuitive Drag-and-Drop Interface
What do you like best about the product?
Ease of use with low code required to set up a workflow. Additionally, the drag and drop interface is user friendly, with adequate control and information, with good automation capabilities.
What do you dislike about the product?
It does require some amount of learning curve to fully utilize full functionality (such as complex customization) of Workato.
What problems is the product solving and how is that benefiting you?
Data processing automation
Automates Operations, Empowers Flexibility
What do you like best about the product?
I use Workato to create recipes for automation in my Operations department. I really appreciate how it auto-creates and auto-triages tickets, streamlining the process for my team. What I like most about Workato is its ability to send marketing emails automatically from a spreadsheet. This flexibility allows us to modify the client list directly on an active sheet without needing to re-upload it with every update. During a remediation project, Workato enabled automation of emails to 32,000 clients with weekly automated follow-ups, checking for responses and automatically closing the loop or sending the next follow-up. The initial setup of Workato was smooth and not difficult at all once we got the necessary permissions from IT.
What do you dislike about the product?
I don't like that Workato has a capacity on how many emails can be sent to clients. That cap adds more restriction. Not having any capacities on email sends via Workato would allow our teams to use it more extensively.
What problems is the product solving and how is that benefiting you?
Workato auto-creates and triages tickets, automates sending emails from spreadsheets, and manages follow-ups. It adds flexibility in client list updates without re-uploading and automates client communication, reducing manual interventions.
Simple, User-Friendly, and Backed by a Great Team
What do you like best about the product?
Simple, easy to understand, the team is nice
What do you dislike about the product?
Maybe no explain a lot how to fill in the fields
What problems is the product solving and how is that benefiting you?
To automate things
Flexible Low-Code Automation with Workato
What do you like best about the product?
I really like that Workato is a low code, no code tool, which means I don't need to code to create automation solutions. It's flexible and allows us to integrate systems like Zendesk and Google Sheets effectively. It's more flexible than Zapier.
What do you dislike about the product?
No comments, it's great!
What problems is the product solving and how is that benefiting you?
Workato helps us automate processes between different systems like Zendesk, Google Sheets, and our BI tool, Preset.
Our team finally can experience better flow across routine tasks
What do you like best about the product?
The thing I like the most about Workato is its stability after I have the set ups. I use it during the week since the variety of features enables me to automate every type of habitual back and forth activity that previously attracted my attention. I also enjoy that it does not require me to baby sit it. It has made an observable impact on my day since I can now remain focused as opposed to switching between minor repetitive tasks.
What do you dislike about the product?
The most troublesome problem I have experienced with Workato is that some jobs require more maintenance than I would have assumed. In systems more or less often I find myself also needing to dedicate more time to changing aspects of the automation when they change. It is like dragging me down even on days when I feel like I have a lot to carry along with. Although customer support is appreciated when required, the disruptions nonetheless interrupt my working process and make other activities move.
What problems is the product solving and how is that benefiting you?
Workato has removed much of the day to day noise on my and the staff. Tasks that previously distracted our attention do so in the background, and it is making our days run more smoothly. It has helped a lot in ensuring that things are organized since there are less small steps that are falling through the cracks. The load is taken off, and we will be able to devote our time to the aspects of the work that contribute to the actual development of projects.
Effortless and Intuitive Automation with Workato
What do you like best about the product?
Workato is very easy to use and understand!
What do you dislike about the product?
There isn't anything I dislike about Workato.
What problems is the product solving and how is that benefiting you?
Helping connect our systems.
Super Easy to Use and Incredibly Helpful Platform
What do you like best about the product?
Workato is super easy to use. Their team has been a great help in enabling us on the platform and it has been a big part of our integratoin efforts. The platform is super capable and is a big help!
What do you dislike about the product?
We would love if there were more native connectors to many up and coming software products. Luckily, Workato provides solutions to still be able to utilize them in workflows.
What problems is the product solving and how is that benefiting you?
Workato is solving a major problem for us where many of our integrations were siloed. We use Salesforce as our central product so being able to plug in play with a variety of products has been a huge value add.
Well crafted for a rounded experience
What do you like best about the product?
I appreciate how easy it is to use. Personally, I really like being able to find everything I need in one place, and Workato excels at providing that convenience.
What do you dislike about the product?
Perhaps they could consider incorporating additional graphics and adopting terminology that feels more friendly and approachable.
What problems is the product solving and how is that benefiting you?
This tool makes it much easier for me to complete my tasks. I appreciate being able to manage several things at the same time. The user-friendly design is something I really enjoy. I also find the helpful prompts valuable, as they guide me directly to where I can resolve my task-related questions.
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