Workato Enterprise Automation Platform
Workato, Inc.External reviews
579 reviews
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Good integration with Salesforce
What do you like best about the product?
We liked that we had control over how we wanted to integrate Eventbrite and Salesforce. We could customize it to our liking without being forced into a prearranged configuration.
What do you dislike about the product?
Even though it does have a lot of customization, there are some little features that are missing. For instance, you can't choose to update just ANY field in Salesforce, there are pre-picked ones that you must choose from.
What problems is the product solving and how is that benefiting you?
We needed a way to have our Eventbrite events replicate to Salesforce as Campaign's. Workato does this perfectly and as a result we have saved time and money while also gaining insight into what types of people attend our events and how they relate to our organization.
Steep learning curve but customer success team and free expert hours make it happen.
What do you like best about the product?
The customer success team is very quick to respond and willing to walk you through anything via chat. If chat is not enough then they invite you on to the daily 1-hour screen share session known as the expert hour. Screens are shared and they walk you through setting up or troubleshooting the needed recipes or they can drive for you while explaining the process.
What do you dislike about the product?
Not a good idea to rely on the templates too much. Every business is different and most of the templates are specific to those businesses. We have found that it is generally better to start from scratch so not that much is saved as anticipated.
What problems is the product solving and how is that benefiting you?
Less data entry. Systems across all areas of the business communicating with each other.
Easy to use out of the box integration
What do you like best about the product?
Great feature suite and very easy to use intuitive user interface
What do you dislike about the product?
Nothing really, I have no issues with the product
What problems is the product solving and how is that benefiting you?
We have connected our finance system (Xero) to our Business Intelligence platform
Recommendations to others considering the product:
Give it a try, it is very impressive
Stored Procedures for the new age
What do you like best about the product?
Ease of connecting external platforms and threading work flows!
What do you dislike about the product?
Kinda clunky at times but easily understood.
What problems is the product solving and how is that benefiting you?
Expedited payments to franchisees via a simplified auditing process.
Recommendations to others considering the product:
Try it to see if it fits!
Workato Works
What do you like best about the product?
Workato is something we can customize for any of our business uses - it fits into many different platforms.
What do you dislike about the product?
Sometimes the code doesn't quite work, and it takes awhile for support to get back with us.
What problems is the product solving and how is that benefiting you?
Customization for many applications.
Workato
What do you like best about the product?
The ease of integrating disparate systems
What do you dislike about the product?
Chat window popup every time you log in.
What problems is the product solving and how is that benefiting you?
Systems integration. Improved efficiency in numerous business processes
Workato has saved us hundreds of man hours
What do you like best about the product?
It is easily configurable without needing to be a developer
What do you dislike about the product?
After changing the scheduled jobs you have to remap everything
What problems is the product solving and how is that benefiting you?
It has helped us integrate with other systems and streamline our workflows in real time
Simple and easy recipes for integrating platforms
What do you like best about the product?
The ease of use - drag and drop, interface that is easy to understand and that makes sense to people who aren't necessarily as technical. Plus the breadth of recipe options is great! I found several that would work for my purposes
What do you dislike about the product?
It's great for simple and easy integrations but less effective when those integrations require exceptions, customization, etc - but thats not really what its designed for so I can hardly find fault in it
What problems is the product solving and how is that benefiting you?
Simple in-house integration needs for solving workflow issues and making sure our platforms are in sync. We don't really use it for client needs but internally it serves us well.
New user in proof of concept, very impressed, so far
What do you like best about the product?
Very easy to use. Setup a simple recipe with no training.
What do you dislike about the product?
There is nothing that I dislike, so far.
What problems is the product solving and how is that benefiting you?
Still in POC, but would like to use Workato for the framework for all of the integrations we build.
Recommendations to others considering the product:
I am still in evaluation, but my impression is very good. I would recommend giving it a try.
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