I am an integration consultant, and I use Workato for integration. Recently, one of my clients wanted to migrate from using Workato to another platform, so I started exploring Workato to understand why it's attracting big clients. The focus has been on cost efficiency since the cost of other platforms is quite high. I noticed Workato is less expensive and offers similar integration capabilities.
Workato Enterprise Automation Platform
Workato, Inc.External reviews
724 reviews
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External reviews are not included in the AWS star rating for the product.
We build automations and integrations that significantly streamline work processes using Workato.
What do you like best about the product?
I can easily integrate with other systems and perform a wide range of actions – all without writing any code.
I’m also able to carry out complex operations that involve advanced logic.
I’m also able to carry out complex operations that involve advanced logic.
What do you dislike about the product?
When there are syntax errors, it doesn't tell me exactly what the problem is or suggest how to fix it.
What problems is the product solving and how is that benefiting you?
Complex automated processes that require information from multiple systems.
Building and managing integrations to automate business processes across multi platforms.
What do you like best about the product?
Workato is a powerful low-code platform that makes it easy to automate workflows across apps like Salesforce, NetSuite, and Slack.
It offers pre-built connectors, real-time triggers, strong error handling, and enterprise-grade security—making automation fast, scalable, and reliable.
It offers pre-built connectors, real-time triggers, strong error handling, and enterprise-grade security—making automation fast, scalable, and reliable.
What do you dislike about the product?
Workato can be costly, has a learning curve for formulas, and managing many recipes can get complex.
Debugging and some connectors may have limitations.
Debugging and some connectors may have limitations.
What problems is the product solving and how is that benefiting you?
Workato solves the problem of disconnected systems by automating workflows across apps like Salesforce, NetSuite, and HCM.
This saves time, reduces manual errors, and improves efficiency by streamlining business processes.
This saves time, reduces manual errors, and improves efficiency by streamlining business processes.
Best iPaaS tool out there!
What do you like best about the product?
The simplicity of connecting to any app and develop with ease.
What do you dislike about the product?
No actual downside.. Maybe the AI roadmap - as it's missing some standard modern features
What problems is the product solving and how is that benefiting you?
Connectivity to any app needed
Automate with Workato
What do you like best about the product?
It is very easy to to build automation and monitor them
What do you dislike about the product?
They invest too much in multiple features (making them not good enough)
What problems is the product solving and how is that benefiting you?
Real time automations
logic that cloud apps cannot provide
Integration orchestration
logic that cloud apps cannot provide
Integration orchestration
One of the best integrations platform
What do you like best about the product?
Workato integration implementation is very easy, does not require any coding skills. You can just integrate the applications in minutes. As a boomi developer in past, I did not have any learning curve, it was that easy. It is quite impressive in its customer support and community. I reached out to customer support many times, and I was able to get my answers. In fact , support team helped me in technical review as well. Quite impressed with its features e.g., List, hash etc. In fact, formula modes in fields are great. As compared to boomi, where we need to configure quite big logic for complex transformations, here it can be done in a single formula field.
What do you dislike about the product?
Some of the functionalities are missing such as e.g., Salesforce lead conversion operation not available, application error code can not be directly accessed. As it recipe grows vertically, sometime it becomes difficult to match the code blocks.
What problems is the product solving and how is that benefiting you?
We are implementing the Order to Cash process for client. It is great fit considering their business processes.
Exceptional Support Makes Workato Shine
What do you like best about the product?
I'm consistently impressed by Workato's incredibly responsive support team. Within minutes of an inquiry, a live person is there to ensure problems are solved, questions are answered, and recipes are working perfectly. Even as the company has grown, their support and attention to users haven't diminished.
What do you dislike about the product?
Workato can feel a little intimidating at first, and there's a bit of a learning curve, which might be challenging for new users.
What problems is the product solving and how is that benefiting you?
Workato is solving the problem of needing to manually run and monitor scheduled SQL queries in one of our databases. Specifically, it automates the execution of these queries and, crucially, detects anomalies in the results. Instead of our team having to remember and take the time to perform these checks, Workato handles it.
The more you dig the more treasure you find!
What do you like best about the product?
Workato is very easy to use and highly intuitive, the interface is clean and minimalist which makes it very easy to start working with, as opposed to overwhelming interfaces with hundreds of controls to choose from. Once connections are established between Workato and cloud services, creating recipes to perform a wide range of automated actions becomes as easy as drag and drop. The amount of applications already setup out of the box is in the hundreds, plus many more are available via the support community.
The Academy, which hosts their trainings, is an invaluable asset because it just becomes the easiest way to see it in action. Following their on-demand short and simple to understand lessons you go from automating simple actions like "move file from A to B" all the way to "setup an enterprise chatbot with custom actions and responses".
If a recipe is well designed you will rarely have to touch it again for a long time. Designing recipes is probably the most important step towards implementing your ideas, and Workato even provides AI assistance for that task. But once a recipe is designed and deployed, if all variables were accounted for then it will run until the end of times.
The purpose and end goal of Workato is to take on your manual work and elevate you to a designer/administrator level so that you can do more with your time. The more you build in Workato the more time you save yourself and your company. After developing in Workato for approximately 1 year I can say with full guarantee that I already saved myself and my colleagues dozens of man hours, and that value only keeps increasing every day. There are tasks that I literally do not do anymore because they are fully designed, deployed, and automated at this point.
Lastly, I should give a huge shout out to their Customer Support, and Customer Success Managers. Their Customer Support over chat was able to help me with ease a few times with small issues I was encountering. For big issues I absolutely recommend contacting your Customer Success Manager. No matter the question I threw at them, they found resources to help me and got on meetings with me to help me step by step through my problems. From setting up connections, to advice on environment growth and expansion, to task analysis and efficiency, you name it, they had someone that helped me with it.
All in all it's been a 5 star service all around for a solid year, and right now I have more ideas I want to implement on it, but just not enough time for everything. But Workato will give me my time back the more I develop on it!
The Academy, which hosts their trainings, is an invaluable asset because it just becomes the easiest way to see it in action. Following their on-demand short and simple to understand lessons you go from automating simple actions like "move file from A to B" all the way to "setup an enterprise chatbot with custom actions and responses".
If a recipe is well designed you will rarely have to touch it again for a long time. Designing recipes is probably the most important step towards implementing your ideas, and Workato even provides AI assistance for that task. But once a recipe is designed and deployed, if all variables were accounted for then it will run until the end of times.
The purpose and end goal of Workato is to take on your manual work and elevate you to a designer/administrator level so that you can do more with your time. The more you build in Workato the more time you save yourself and your company. After developing in Workato for approximately 1 year I can say with full guarantee that I already saved myself and my colleagues dozens of man hours, and that value only keeps increasing every day. There are tasks that I literally do not do anymore because they are fully designed, deployed, and automated at this point.
Lastly, I should give a huge shout out to their Customer Support, and Customer Success Managers. Their Customer Support over chat was able to help me with ease a few times with small issues I was encountering. For big issues I absolutely recommend contacting your Customer Success Manager. No matter the question I threw at them, they found resources to help me and got on meetings with me to help me step by step through my problems. From setting up connections, to advice on environment growth and expansion, to task analysis and efficiency, you name it, they had someone that helped me with it.
All in all it's been a 5 star service all around for a solid year, and right now I have more ideas I want to implement on it, but just not enough time for everything. But Workato will give me my time back the more I develop on it!
What do you dislike about the product?
The only downside I can think of in Workato is that it does not cover every single application out there, in the sense of pre-established applications in the library. I have had to setup a few myself for more obscure cases of lesser known applications that my organization uses, and it might be a little bit of trial and error until you get it all squared away. But any application that has APIs can be setup with Workato manually via their HTTP connector. It might not be as smooth and easy as the range of applications they already provide out of the box, but it is not at all impossible. If you find yourself in a jam and you can't get the exact settings right, contact their support or customer success manager, they will be able to help.
What problems is the product solving and how is that benefiting you?
The biggest problem we had before Workato was HR Onboarding/Offboarding and employee changes. It was a mostly manual process on the IT side, from setting up accounts, to assigning application licenses, to granting network permissions, etc, for every single new employee. And the reverse for offboarding, as in disabling accounts, removing licenses, removing accesses, etc. It was consuming us a lot of time every week processing every single person coming in and out manually.
Once we got on Workato I started designing our Onboarding/Offboarding processes, connecting all our applications to it, setting conditions and actions as needed, to the point that I have now automated probably 90% of our process on it, which has saved us dozens of man hours every quarter.
Once we got on Workato I started designing our Onboarding/Offboarding processes, connecting all our applications to it, setting conditions and actions as needed, to the point that I have now automated probably 90% of our process on it, which has saved us dozens of man hours every quarter.
Quickly Solves Problems
What do you like best about the product?
Workato has quick time to value. The integrations and modern UI make it a tool you can use right out of the box.
What do you dislike about the product?
As a traditional developer, I feel constrained around workato’s recipes and workflows. It’s API based and doesn’t transfer large ETL well
What problems is the product solving and how is that benefiting you?
It is integrating our CRM with other saas tools
Great iPaaS
What do you like best about the product?
Easy to use, extendable, powerful, great support.
What do you dislike about the product?
Some features still need that laaast bit of polishing
What problems is the product solving and how is that benefiting you?
Central Plattform for integrations, API Endpoints, ETL, Task-Management, Monitoring.
Cost efficiency improves management through job reporting features and simplifies process creation
What is our primary use case?
What is most valuable?
I appreciate Workato's job reporting feature, which consolidates recipes and jobs for easy management. I also like the control over performance, cores, etc., and the simplicity of creating recipes. Workato has around 100 connectors, allowing anyone, even without an IT background, to work with them. Additionally, the platform resembles Salesforce in presenting both solutions and their benefits.
What needs improvement?
Currently, Workato is a low-code platform without native programming capabilities. I would appreciate having a dedicated programming language for tasks like transformations and functional programming. Although the drag-and-drop framework is easy, incorporating a coding language could enhance functionality.
For how long have I used the solution?
I have been using Workato for at least three months.
What was my experience with deployment of the solution?
Deploying Workato was easy and clear. Although the components are good, I would like an IDE or similar tool to test recipes locally. Considering AI integration with agents in future releases would also be beneficial.
What do I think about the stability of the solution?
I have not observed any stability issues, but it should be tested with large files or data sets to determine its latency performance.
What do I think about the scalability of the solution?
Workato lacks manual control over scalability. Their cluster management automatically calculates the necessary resources like VCores.
Which solution did I use previously and why did I switch?
I have used other solutions previously but explored Workato when my client wanted to switch due to the high cost of those solutions.
How was the initial setup?
The initial setup was straightforward and fast. Connecting components took some time depending on the authentication method, such as OAuth 2.0 or JWT, but overall, it was easy.
What's my experience with pricing, setup cost, and licensing?
Compared to integrators like Boomi or MuleSoft, Workato is priced reasonably. While Workato was a target for acquisition by Salesforce, its CEO declined the sale, but Salesforce is one of its investors.
Which other solutions did I evaluate?
Solutions evaluated include Boomi, MuleSoft, and Workato.
What other advice do I have?
For new users, having an IT background simplifies using Workato, especially regarding aspects like schedulers and connections. Those without an IT background should acquire basic IT knowledge. My overall ratings are eight for user experience and courses, ten for simplicity, and eight in terms of cost. I suggest creating academic projects or exercises for better learning. Although Workato is new in Europe, it shows potential for being cost-effective and time-saving. I rate the overall solution as eight.
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