Workato Enterprise Automation Platform
Workato, Inc.External reviews
641 reviews
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Powerful, Scalable Automation with AI-Driven Innovation
What do you like best about the product?
Workato gives us the power to handle both simple and highly complex automations in one platform. The ability to combine no-code recipes with custom code (Python/JavaScript), built-in error handling, API connectors, and robust scheduling makes it incredibly versatile. We especially value the emerging Genius and AI capabilities, which enable us to build agentic workflows that integrate with Slack and support human-in-the-loop scenarios. It’s a scalable, enterprise-grade automation platform that keeps innovating.
What do you dislike about the product?
I wish there was a task calculator to calculate the anticipated usage.
What problems is the product solving and how is that benefiting you?
Building independent agents for data anomaly detection.
Inspiring
What do you like best about the product?
I like that at the core of the offering, it really is empowering humans to unlock their potential and show them that what they believed was impossible for themselves is now possible.
What do you dislike about the product?
From a business standpoint, I worry about Workato catering to the business on industry knowledge which then may limit the company's identity. The core of each company and the identity they have is different from others which helps make us a strong society by competing. I see a world where every company uses Workato. In that sense, alongside powering the individual, empower the company not only on its productivity but on its identity.
What problems is the product solving and how is that benefiting you?
Automating workflows
Boost productivity and process efficiency
Boost productivity and process efficiency
Game-Changing Integration Tool
What do you like best about the product?
Ability to spin up recipes from scratch to go-live in minutes or just hours.
What do you dislike about the product?
High-volume jobs are affected by some limitations on recipe timeout and job queue limits. However, careful designing can bypass these limitations, which are not deal-breakers but can be overcome with smart workarounds.
What problems is the product solving and how is that benefiting you?
We are utilizing Workato for various processes, including HR, Legal, Finance, and IT. We have over a hundred recipes in production.
Workato has made us more efficient and accurate
What do you like best about the product?
Workato makes building complicated ETL pipelines much easier, without having to maintain a large amount of code
What do you dislike about the product?
Sometimes the proprietary code behind the scenes makes it hard to debug issues quickly
What problems is the product solving and how is that benefiting you?
Workato is providing infrastructure for quickly building and maintaining ETL pipelines without having to manage our own code base
Great flexible software
What do you like best about the product?
I find it helpful in connecting systems and automating repetitive tasks to make my team more
Efficient.
Efficient.
What do you dislike about the product?
There is nothing that I have found that I dislike. The product is pretty
amazing
amazing
What problems is the product solving and how is that benefiting you?
Currently workato is providing a bot to request PTO and to run reports in our Great Plains system. We are just starting to explore additional ways we can use it to make our company more efficient.
Workato Embedded to deliver customer integrations and automations
What do you like best about the product?
It enables CSMs to develop and deliver integrations to our customers, so I can keep my developers focused on core features.
What do you dislike about the product?
Standard use cases are easy, but it takes a while to master advanced formula building logic
What problems is the product solving and how is that benefiting you?
Workato allows me to integrate with any other app my clients require, and automate any business process they need to streamline.
Powerful automation for GTM systems
What do you like best about the product?
Workato makes it possible to connect almost any system and automate complex, multi-step workflows without heavy engineering resources. It’s extremely flexible, with prebuilt connectors and the ability to customize recipes to handle advanced logic. For marketing operations in particular, it saves hundreds of hours by automating repetitive tasks, reducing manual errors, and ensuring data flows smoothly across Salesforce, Marketo, LinkedIn, and other platforms.
What do you dislike about the product?
The platform has a learning curve, especially when working with more advanced recipes and APIs—it’s not always plug-and-play. Error messages can sometimes be vague, requiring trial and error to troubleshoot. Costs can scale quickly if you’re running high-volume processes, so you need strong governance and monitoring to avoid overages. Finally, managing recipe maintenance across environments (dev, UAT, production) can take careful planning to ensure long-term sustainability.
What problems is the product solving and how is that benefiting you?
Workato helps us eliminate manual, repetitive tasks by automating workflows across Salesforce, Marketo, LinkedIn, Snowflake, and other platforms. It ensures data consistency across systems, accelerates campaign execution, and reduces human error. This saves our team significant time, improves reporting accuracy, and allows us to focus on strategic initiatives instead of admin work. The ability to orchestrate complex, multi-step processes has also unlocked new use cases that wouldn’t have been possible without custom development.
Workato’s integration is a money, time and effort saver
What do you like best about the product?
Workato has been incredible in terms of stitching tools together, performing difficult transformations, helping team deliver projects and complete tasks on autopilot. The connectors, capabilities and the support Workato as a tool offers is very helpful.
What do you dislike about the product?
I don’t really see any downsides of this platform. It connects to every app in our ecosystem, performs every task that we can imagine (if the APi’s allow for it) and managing the recipes with error handling has been swift
What problems is the product solving and how is that benefiting you?
It helps us deliver webinars (600 webinars every month delivered within seconds), performs list uploads, run campaigns and perform several other sales/marketing operations. Workato is truly a an automation mammoth
Best services
What do you like best about the product?
Amazing services with G2 have a great potential features
What do you dislike about the product?
Amazing services have great potential opportunity services and products
What problems is the product solving and how is that benefiting you?
Few services like heath care and we did a use case
Agentic Orchestration Platform - Nervous system of Your GenAI Journey
What do you like best about the product?
Workato makes automation feel effortless. it is true low code no code cloud born platform.
What do you dislike about the product?
weak EDI capabilities. However with new acquisition it should be fine soon.
What problems is the product solving and how is that benefiting you?
Workato solves the chaos of disconnected systems and manual tasks—it brings everything together so workflows run smoothly and teams stay in sync. For me, it means faster execution, fewer errors, and more time to focus on strategic growth.
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