Workato Enterprise Automation Platform
Workato, Inc.External reviews
578 reviews
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アプリケーション間の連携を容易にするツール
What do you like best about the product?
Connectionの設定などはエンジニアなどの補助が必要だが、連携した後はビルトインのアクションなどがあれば、エンジニアでなくても連携などが容易に可能。
サポート問い合わせの対応が非常に素晴らしく英語での対応であれば問い合わせて数時間で一次回答が返ってくるので、安心感がある。
サポート問い合わせの対応が非常に素晴らしく英語での対応であれば問い合わせて数時間で一次回答が返ってくるので、安心感がある。
What do you dislike about the product?
デフォルトで定義されていないアクションに関しては、CustomActionなどによる定義が必要。
価格体系として、機能ごとにオプションが設定されているので、価格体系がシンプルになるとよりよいと思う。
価格体系として、機能ごとにオプションが設定されているので、価格体系がシンプルになるとよりよいと思う。
What problems is the product solving and how is that benefiting you?
MicrosoftTeams用のボットを経由したシステム連携
An excellent tool for Application Integration
What do you like best about the product?
Ease of use with multiple connectors , even legacy system. An innovative way to build interface / middleware between applications.
What do you dislike about the product?
maintain recipes can be challenging especially in a team workspace. We juggle between active recipes and cost
What problems is the product solving and how is that benefiting you?
Extending the possibilities to allow our staff, especially bus captains , who are without computers to reset his/her password using Workchat. The approach enable use to scale up efficiently , and relieves us of hassle to maintain our password reset kisoks.
Recommendations to others considering the product:
A platform that offers the ability to scale up interface easily , with a quick time to market, make it an attractive reason especially in current IT landscape where business user want quick to time product
Automation simplified
What do you like best about the product?
A powerful platform that is relatively simple and easy to use, making Automation a joy even for people without much knowledge and technical skills with
great support from the Workato team.
great support from the Workato team.
What do you dislike about the product?
Can't think of anything date. Workato has been continuously delivering improvements on their GUI making the UX better in most of the cases.
What problems is the product solving and how is that benefiting you?
Incident management: it is now easier to for users to raise tickets to our Service Desk as well as follow up on them.
We are also building other business cases from different teams and expanding automation throughout the company
We are also building other business cases from different teams and expanding automation throughout the company
Recommendations to others considering the product:
Contact their sales and product team. They are really helpful and kind. They will provide you with the best experience and point you in the right direction on where to start
Easy to use platform where you can basically automate anything in any way you want.
What do you like best about the product?
2-3 bullet points on what you like best. Think back to your evaluation process and what made Workato stand out. What was the “Ah-Ha!” moment that was the turning point to lead you to decide to purchase Workato. Did you evaluate other iPaas/automation tools or replace another tool that didn’t work as well (if yes, it would be great to mention the other tools you evaluated/replaced - but no pressure if you aren’t comfortable)? How does Workato help you and your team the most?
Comparing different iPaaS solutions we found that Workato offered the most easy to use interface. We were looking for a low code tool to substitute our existing implementations in Integration Services and with Workato we found that it was the most flexible in terms of things you can do while also maintaining that low code aspect to it.
Another thing that makes Workato stand out is the ability to basically connect to pretty much anything using their already made connectors and if something isn’t available you still have the web api connector that basically gives you limitless possibilities on what systems you can connect to.
Finally support. Having been using Workato for almost a year now we can attest to what good customer service Workato has. They offer an online chat that you can write to anytime you have a question/problem. They typically respond in less than 5 minutes and solve your problems most times. In certain situations where the support rep cannot help they quickly create a ticket for engeneers to look at. This more detailed support is also quick as questions to problems typically get solved in a day or two.
Comparing different iPaaS solutions we found that Workato offered the most easy to use interface. We were looking for a low code tool to substitute our existing implementations in Integration Services and with Workato we found that it was the most flexible in terms of things you can do while also maintaining that low code aspect to it.
Another thing that makes Workato stand out is the ability to basically connect to pretty much anything using their already made connectors and if something isn’t available you still have the web api connector that basically gives you limitless possibilities on what systems you can connect to.
Finally support. Having been using Workato for almost a year now we can attest to what good customer service Workato has. They offer an online chat that you can write to anytime you have a question/problem. They typically respond in less than 5 minutes and solve your problems most times. In certain situations where the support rep cannot help they quickly create a ticket for engeneers to look at. This more detailed support is also quick as questions to problems typically get solved in a day or two.
What do you dislike about the product?
I would say that one area where Workato has room for improvement is flexibility in what some connectors let you do. Sometimes the pre-built connectors don’t have al the actions you need but this is something that with time as the platform gets more mature so do these connectors. Also even though some prebuilt connector may be lacking in functionality we have submitted requests for certain things to be added and Workato has developed these for us.
What problems is the product solving and how is that benefiting you?
Right now we are using Workato to sync many of our audience data sources into a single database. Workato powers our data processing layer of a solution that creates a 360 degree view of our audiences. We are currently integrating different types of sources that go from SQL Server to web API sources. These are all synced into Snowflake which is what we are using as our data warehouse.
Recommendations to others considering the product:
Try to use each platforms strong suits and delegate work where it is best to do so. For example in our implementations we delegate some work to Snowflake in order to make our recipes run much faster.
Workato iPaaS good for citizen development and quicker in market
What do you like best about the product?
Workato is one of the best low code development and server less platform. Easy to integrate multiple applications using connectors.
What do you dislike about the product?
Few feature are not up to the mark like CD/CI process, API management. Hope it could be improve in future.
What problems is the product solving and how is that benefiting you?
Quicker Integration development
Managed integrating between internal applications.
Reduced manage service maintenance.
Reduced to many connection for one application integration.
Managed integrating between internal applications.
Reduced manage service maintenance.
Reduced to many connection for one application integration.
Recommendations to others considering the product:
Easy to build POC around data integrations.
Easy to integrate multiple applications using connectors.
Easy to integrate multiple applications using connectors.
Workato an EiPaaS Platform ,enables quick time to market for Integrations for S&M and Enterprises
What do you like best about the product?
Best Lowcode , Serverless and Infra Automation at its best .
Quick to start and reduces the time to Market , Great for Proof of concepts .
API and Connectivity centric Automatic data Integration and process automation , not to be confused with (human Task Based BPM or Screen Scraping and Replication - RPAs or Selenuim like Tools ) .
Great Support , forums and Self learning Training material.
Quick to start and reduces the time to Market , Great for Proof of concepts .
API and Connectivity centric Automatic data Integration and process automation , not to be confused with (human Task Based BPM or Screen Scraping and Replication - RPAs or Selenuim like Tools ) .
Great Support , forums and Self learning Training material.
What do you dislike about the product?
Observability and Telemetry can be better .
CI/CD could be better.
Platform and OEM API could be more rich
API Mgnt platfrom could be richer.
CI/CD could be better.
Platform and OEM API could be more rich
API Mgnt platfrom could be richer.
What problems is the product solving and how is that benefiting you?
delivered API and Connectivity Centric Automatic data Integration and process automation with 70%less time to timemarket with eCommerce domain ( order fulfillments and shippment ) processes Automation compared to the similar EiPaaS products .
Resource Timesheet , Financial - Customer Invoicing , PreSales , few HR - related Data and Processes Intergration delivered and being maintained with 70% less FTEs.
Resource Timesheet , Financial - Customer Invoicing , PreSales , few HR - related Data and Processes Intergration delivered and being maintained with 70% less FTEs.
Great Customer Success!!
What do you like best about the product?
I liked working with my account manager and his team they were extremely knowledgeable and process oriented. They helped with the issues that we were facing but also gave great insight and solutions.
What do you dislike about the product?
The support that is received through the chatbot is very poor. We had to contact our account manager who takes better care of our inquiries.
What problems is the product solving and how is that benefiting you?
We have streamlined a process of getting information from JIRA into SFDC and information between NS and SFDC.
Recommendations to others considering the product:
Compare to the competition its the easiest product to use with the best price point and best service.
Great IPAAS
What do you like best about the product?
Their team is eager to help with all projects. This makes up for anything currently lacking. Their available connections fit with our current stack.
What do you dislike about the product?
Connections are limited, and not as intuitive as I would like. Often have to contact support to understand, but they are very helpful. Out of the box triggers are not always what I want.
What problems is the product solving and how is that benefiting you?
Building secure stable automation and integration. Taking repeated processes and make them code instead of people's time. Also, taking decisions and processes and moving them into another tool like Slack for decisions instead of having to context switch into the app.
Recommendations to others considering the product:
Check their exiting connections catalog and see if it fits your stack
Workato has helped us be able to sync our two CRM's with very minimal issues! We love it!
What do you like best about the product?
I like the fact that the customer service is very friendly and are willing to help as much as needed!
What do you dislike about the product?
There are still some issues with syncing, not nearly as many as before, which require an additional fee to fix.
What problems is the product solving and how is that benefiting you?
We have two CRMs that are supposed match when auditing our client's accounts. Workato has helped tremendously when making sure payments are syncing to both CRMs when they are applied! It really helps making our audits easier and quicker!
Simply An iPaaS/Integration Powerhouse!
What do you like best about the product?
Recipes feel structured like code (if blocks, loops, try/catch), but are super accesible from any skill set. POCs for integrations can be built out and tested within minutes, often in the meeting they are being conceptualized.
A huge library of preconfigured connectors for Enterprise apps, but the HTTP connector is robust as well for most APIs.
The ability to actually build logic around errors istead of tossing everything into the same bucket makes intergration management more effective and less tidious.
Every other week or so we find ourselves discovering something else that expands what we can do with Workato (SQL tables on the fly, ability to use customer code in recipes, etc).
A huge library of preconfigured connectors for Enterprise apps, but the HTTP connector is robust as well for most APIs.
The ability to actually build logic around errors istead of tossing everything into the same bucket makes intergration management more effective and less tidious.
Every other week or so we find ourselves discovering something else that expands what we can do with Workato (SQL tables on the fly, ability to use customer code in recipes, etc).
What do you dislike about the product?
No major complaints. Would love to have a bit more flexiblity with how to mark an error resolved, a simple 'resolved' flag instead of having to rerun a job to clear out the queue would be great.
What problems is the product solving and how is that benefiting you?
Integrating Salesforce, Netsuite, Slack, Okta, S3, Jira, Slack, ServiceNow, Custom Endpoints, the list goes on. Pretty much have been able to point what we want to where we want with no major hurdles.
Recommendations to others considering the product:
We were able to knockout, migrate and improve ~100 integration (recipes involving numerous branches of logic) from a prior iPaaS solution to Workato in just 2 months, which I think this is a pretty solid benchmark for how intuative and flexible Workato is. The platform allows you to be super nible and broad with your integrations, with the ability to build them out in hours not months.
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