Workato Enterprise Automation Platform
Workato, Inc.External reviews
584 reviews
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Great UI and Onboarding Experience
What do you like best about the product?
With its straightforward UI and relatively easy learning curve, Workato allowed us to get up and running with a new student orientation portal faster than we ever imagined.
What do you dislike about the product?
We have a couple of more niche third party applications that I wish Workato had connectors for.
What problems is the product solving and how is that benefiting you?
We are able to integrate our student population with Salesforce and get an online orientation up and running.
Recipes are easy to use for scalable projects
What do you like best about the product?
Easily accessible tutorials made independent learning a breeze.
What do you dislike about the product?
The interface can sometimes be a bit clunky, so it takes time to ramp back up to efficient use if it's been a while since you've visited your recipe.
What problems is the product solving and how is that benefiting you?
Workato is helping us connect and integrate with other organizations in a repeatable and scalable way.
Workato has been an invaluable tool for us
What do you like best about the product?
Workato has an exceptional user interface. It's easy to navigate, pleasant to interact with, and yet powerful, robust and flexible. Support has been incredibly helpful whenever we've been stuck with an issue.
What do you dislike about the product?
I was somewhat surprised at how the pricing model per task worked. We have since adjusted our recipes but initially we generated many more tasks than expected because we didn't fully understand which tasks were counted.
What problems is the product solving and how is that benefiting you?
Our platform requires integrations with any ATS in the market. Workato allows us to quickly and easily build recipes that integrate with just about anything, including some circumstances where we have to fall back to CSV flat files. This makes our product stickier and brings much more value to our customers.
workato developer experience
What do you like best about the product?
the ease of use, the support is awesome,
What do you dislike about the product?
Workato can't generate Excel xlsx or xls file, also a recipe can only hold at maximum 2 database connections , an advanced user case/sample would be very helpful
What problems is the product solving and how is that benefiting you?
Business Process Automation , data ETL
Overall a great low-code/no-code automation platform!
What do you like best about the product?
The UI is intuitive and time-to-value in terms of learning it is on point. It's robust, and enough of a no-code/low-code platform that a non-technical person can adopt it. With this its capable of simple or relatively complex operations and has enough customizeability to do most things you would need from your automations and integrations.
Free trainings and certifications are great. Always available chat support, as well as the account-level support (solutions consultants), is fantastic. Great documentation. Community library is also a great addition.
Free trainings and certifications are great. Always available chat support, as well as the account-level support (solutions consultants), is fantastic. Great documentation. Community library is also a great addition.
What do you dislike about the product?
- Introducing to non-technical people can still be overwhelming and daunting. Could maybe use a pre-built library of typical or stand-out automations that display a wide range of triggers, actions usage, and creative use of formulas to achieve different outcomes - so you'd have more things to copy-and-paste-and-adjust from, rather than building from scratch. You can kind of do this by planning ahead and by using the community library, but you'd need to know what you're doing - so it still needs one or two internal ambassadors when you're trying to increase adoption after purchase.
- As a true enterprise solution, they lack lower-tier pricing options for lower scale usage to scale from, or when you're not sure if you can get multiple business units from your company onboard.
- Some most used native connectors may lack a few common actions that are available for some more basic-level competitors (like Zapier), so sometimes you'll need to build your own actions which will pretty quickly turn the tool from no-code to medium-code. This is also true for the more complex and more custom automation cases that you'll need to interact with APIs, so most of the greater benefits of the software are tangible only once you move from no-code to low/mid-code.
- As a true enterprise solution, they lack lower-tier pricing options for lower scale usage to scale from, or when you're not sure if you can get multiple business units from your company onboard.
- Some most used native connectors may lack a few common actions that are available for some more basic-level competitors (like Zapier), so sometimes you'll need to build your own actions which will pretty quickly turn the tool from no-code to medium-code. This is also true for the more complex and more custom automation cases that you'll need to interact with APIs, so most of the greater benefits of the software are tangible only once you move from no-code to low/mid-code.
What problems is the product solving and how is that benefiting you?
Automating manual processes and Integrating systems that we were previously not able to integrate. Automating different kinds of repetitive work has definitely been the biggest cost and time saver for us.
a great integration platform
What do you like best about the product?
1. flexible recipe
2. function feature
3. easy connection setup
2. function feature
3. easy connection setup
What do you dislike about the product?
1. lookup table has column limitation
2. deployment from dev to test and also from dev to prod, better dev->test->prod
2. deployment from dev to test and also from dev to prod, better dev->test->prod
What problems is the product solving and how is that benefiting you?
1. data integration
2. cron job
3. log
2. cron job
3. log
Helps us solve data issues when native applications fall short
What do you like best about the product?
The amount integrations available, and complex workflows you are able to create.
What do you dislike about the product?
Somewhat of a learning curve top master workflows.
What problems is the product solving and how is that benefiting you?
Moving data and insights from one source to another where we can take actions on it.
Excellent Tool. Easy to Use with Powerful Results
What do you like best about the product?
Workato is a powerful middleware tool that allows us to automate our processes better. Workato is low code/no code making it easy to learn and quick to deploy. It connects to most of the tools in our tool stack.
What do you dislike about the product?
Different middlewares are better for different tools. Mulesoft could make sense to have in tandem/instead of Workato if we had Salesforce. It really depends on what your stack consists of.
What problems is the product solving and how is that benefiting you?
Workato allows us to unlock the ancillary potential of our existing tools. With Workato, we can do more than ever before. Limited, underperforming tools can now communicate with our entire stack.
Very good
What do you like best about the product?
Many connectors
Good support
Easy to use
Good support
Easy to use
What do you dislike about the product?
Complex webhook process
Hard navigation and monitoring
Hard navigation and monitoring
What problems is the product solving and how is that benefiting you?
Integration between business critical systems and reducing manual work
Great Client Support/Customer Service
What do you like best about the product?
Intuitive and easy to deploy/get up and running. Provides great customer/client support, with 24-hour chat, a ticketing system and a customer support team that is very collaborative and responsive to customer needs/requests.
What do you dislike about the product?
Bulk processing functionality, such as simple data replications, could be more robust. Not designed for large, complex integrations. Data limits and timeouts require recipes to include pagination and other strategies. Also, error handling for timeouts must be developed -- it is not handled by the standard Error Handling Tasks in Workato. Not designed for ETL - would like to see this functionality built out.
What problems is the product solving and how is that benefiting you?
Automated many arduous tasks to free up time and labor for staff -- less time doing manual data entry.
Integrated, connected and simplified the technology stack into one platform to create a consolidated view across all arms of the business,
The platform was easy to learn, which meant the IT team could quickly master the Workato platform while leveraging their existing technical expertise and improving their productivity.
Integrated, connected and simplified the technology stack into one platform to create a consolidated view across all arms of the business,
The platform was easy to learn, which meant the IT team could quickly master the Workato platform while leveraging their existing technical expertise and improving their productivity.
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