Flexible and powerful integration platform for scaling automation
What do you like best about the product?
Workato makes it easy to connect our core systems without heavy custom development. The pre-built connectors, especially for Salesforce, other SaaS apps, and the on-prem connector save us huge amounts of time. I also appreciate the intuitive recipe-building interface, which lets both technical and business users design automations. The platform scales well—from simple notifications to complex, multi-step integrations with error handling and approvals.
What do you dislike about the product?
The learning curve can be real, especially for the connector SDK. Some advanced features require digging into documentation, and pricing can add up if you’re running very high volumes.
What problems is the product solving and how is that benefiting you?
We use Workato to automate contract and data flows between our platform and our clients' source systems. Workato reduces our build times, and shifts the majority of work from Engineering to high-performing backend configuration resources.
Workato recipes automate the end-to-end process—from fetching client data to transforming and pushing it into our environment—helping us onboard clients faster and deliver consistent data ingestion without relying on manual workflows.
Enhance workflow efficiency with flexibility but load management needs improvement
What is our primary use case?
There are plenty of use cases for Workato. We have a vendor management system, which is a different SaaS product, where Atlassian as a company onboards our vendors. We put a purchase order, they address that purchase order, and then they raise invoices, all on the vendor management system. We need to sync this information to our ERP system, as we use a different ERP for financial management. We sync the data of vendors getting onboarded and raising invoices into our financial system for payments. To sync the data from the vendor management system to ERP, we use Workato for integration. This includes invoices, credit memos, supplier onboarding, and changes to supplier bank details for payments. Internally, we also have an employee expense management system where employees submit expense details for reimbursement. Since this financial information needs to be synced, we sync employee details and expense claims into our financial system, which is again an Oracle product.
I have utilized Workato's real-time data synchronization feature for managing vendor invoices sync to Fusion, which is our ERP application. Previously, we did batch syncing, meaning data synced weekly or daily, causing finance team members to have to review a bunch of invoices at once. With Workato, as soon as an invoice is put in our vendor management system, we sync it within two to three minutes, providing a real-time experience. This process improves vendor relations as it prevents delays in payments that could lead to breaches of payment terms or dissatisfaction.
What is most valuable?
I find the automation building in Workato quite easy, which is a general feature I appreciate. Unlike other automation iPaaS tools I've used that require installations on my laptop, with Workato, I only need a browser and an account to build automations. They also provide an easy way to parse XML, CSV, and JSON files without needing to know any programming language. If you're familiar with these data formats, you can navigate through building automation easily. Additionally, there's something called SQL queries; it's not a database but an app where developers can parse a collection of data using SQL, which many in IT are familiar with. If a transaction fails, I can replay that transaction with just a click of a button, making it much easier compared to other systems requiring additional setups for failed transactions. Workato is also rolling out amazing features such as workflow apps, allowing easy building of UI-based forms that operate within business processes requiring manual interventions, such as approvals or rejections.
I can assess that Workato's recipe-driven automation has saved the finance AP team around 780 hours of their time in just the last year through a couple of automations for vendor management. That's a quantifiable number focused on just vendor management that I've recently presented to the business.
What needs improvement?
In my opinion, Workato's licensing model could be enhanced. They have evolved from a recipe-based licensing system to a task-based one, which can be limiting for productivity. An open licensing option would allow for unlimited usage, which would simplify management, although there could be downsides such as paying for unused capacity. Additionally, Workato currently cannot handle huge loads of transactions, which is a significant drawback.
For how long have I used the solution?
I have been working with Workato for roughly four years, predominantly three and a half, and three to four months on exploring the platform. Overall, it has been roughly four years in total.
What was my experience with deployment of the solution?
Before Workato, we used MuleSoft and custom integrations developed on a Java framework and Spring Boot. The leadership team decided to switch because MuleSoft was becoming costly and lacked the innovation expected following its acquisition by Salesforce.
Workato defaults to AWS for its cloud infrastructure, and we don't have options to deploy it on-premise or on other cloud providers such as Azure or Google, as we do with MuleSoft.
What do I think about the stability of the solution?
I would rate Workato's stability at 99.999%. I haven't faced downtime, but the open agent component that connects Workato cloud to secure networks shows instability. This component is about 95% reliable, requiring occasional restarts. Workato manages its upgrades efficiently, providing advance notifications and guidance.
What do I think about the scalability of the solution?
As for scalability, if there is a sudden burst of transactions, Workato struggles to handle it efficiently. While I can adjust configurations easily to manage expected loads, it's not ideal for sudden spikes.
How are customer service and support?
I would rate Workato's technical support a 10 out of 10. The customer service has improved significantly over the last two years, making it easy to approach them without ticketing. They provide immediate assistance through a chat option on the platform.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before Workato, we used MuleSoft and custom integrations developed on a Java framework and Spring Boot. The leadership team decided to switch because MuleSoft was becoming costly and lacked the innovation expected following its acquisition by Salesforce.
What other advice do I have?
I work for a company which uses Workato to build our automation, and I use the platform to develop certain automations. I am a Senior Integration Engineer at the current position, and as an individual contributor, I write certain automations on the platform itself.
I don't know how Workato was purchased, but not through AWS. To give context, we had MuleSoft with us, and the prices of MuleSoft were increasing, which is one of the iPaaS platforms. The leadership team wanted to see what other emerging iPaaS platform was coming at a lower cost, and if it solved our problems, we would use it. That's when the interest to look out has come in, and I believe it's through the leadership team who knows somebody at Workato that pitched in that idea. It took two to three months of assessment, and then we decided to go with Workato.
Onboarding new resources into our development team is easy due to Workato's usability, enabling them to start delivering projects within a week if they have a couple of years of experience in the integration domain. This is much quicker compared to other tools I've used, which required thorough training and hands-on experience that could take much longer.
I use many of Workato's pre-built connectors including Fusion, Salesforce, SFTP, HTTP, Database, File, S3, SQS, and DynamoDB—probably more than 10 connectors. We even built a custom connector with support from Workato to meet specific needs. The pre-built connectors facilitate real-time sync, helping developers who don't need to know the system behind the connector. They can efficiently deliver automations, enhancing overall developer productivity.
I have experienced Workato's AI-driven insights, particularly for data mappings and document processing features using OpenAI LLM. We also utilize the Insights API to track how many recipes are consumed and our total task assignments under our license. Through custom-built integrations, we receive notifications about sudden bursts of traffic flowing into Workato, thus allowing the operational team to review potential causes for these spikes. We use metrics related to our task budget from Workato to ensure effective resource management.
I consider Workato's pricing to be mid-range, not too expensive but not too cheap either. As they release more features, such as workflow apps and the document processor, these come at extra costs. Currently, I would categorize Workato as moderate in pricing. My overall rating for Workato is 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Our apps are talking to each other thanks to Workato
What do you like best about the product?
I actually adore the way of how Workato integrates the low-code interface. It allows me to create advanced integrations between such systems as Salesforce and HubSpot without a line of code. The large and pre-packaged connectors and recipes library is awesome as well. Our marketing leads were simultaneously synced to sales almost instantly with a pre-built recipe. Also the well-designed error handling and monitoring dashboards provide us comfort that everything is going on.
What do you dislike about the product?
At times the pricing may seem somewhat high particularly to small companies just beginning. An interface is quite easy to use, although it requires certain time to learn some of the advanced features and expressions. Even their useful tools do not allow us to debug overly complicated recipes easily. Everything is not always a pure no-code experience.
What problems is the product solving and how is that benefiting you?
Workato even did what we had thought was an impossible task and tackled our enormous issue of having discreet systems and manual data entry. In the past, we wasted time resolving several hours in a week trying to manually transfer customer data between our billing system, HubSpot and Salesforce. This resulted in failure to meet the demand and annoying mistakes and inaccurate information to our sales and support teams. Workato now automates all that data flow and works in the background. We have accurate information in real time in our teams which gives them time to concentrate in interacting with the customers. It has seriously enhanced our data integrity and efficiency.
Workato tool review
What do you like best about the product?
Workato is a very comprehensive tool and has many useful features. They support is quick to react, not afraid to jump to a quick call and the chatbot are often helpful as well.
What do you dislike about the product?
The AI Copilot implementation while still in beta still needs some work, it seems to work worse than the actual chatbot AI.
The main thing that I am missing in workato is easier log inspection. Right now if you are using For each loops it is hard to see all the information that it goes through.
What problems is the product solving and how is that benefiting you?
Workato is an automation tool and there are many tools that can make automations in a low code/no code format, however workato has a lot of governance features that allow to distribute it on a wider scope in the organisation.
Workato - A clever tool that you need to automate tasks across your business.
What do you like best about the product?
What I like best about Workato is its unparalleled ability to simplify and minimize tasks through automation, fundamentally transforming business processes. Its integration capabilities are truly exceptional, seamlessly connecting with platforms like Slack, Salesforce, spreadsheets, and various APIs. This extensive connectivity is simply "out of this world."
What truly struck me, especially during my journey through the free Workato Academy (which offers not just invaluable knowledge but also certifications that validate your expertise), was the sheer number of use cases I discovered. These insights made it clear how Workato could reduce workloads by more than 80%. I found myself constantly brainstorming and creating projects that leveraged Workato, witnessing firsthand how it streamlines complex business operations, making them both simple and remarkably effective.
The ease of implementation was another significant advantage; what could have taken weeks was up and running in a matter of days. Furthermore, the frequency of use has been incredibly high, often without me even needing to open the Workato application directly. Its automatic handling of requests ensures that critical processes are continuously managed in the background. Honestly, without Workato, I can't imagine the extensive efforts and resources we would otherwise need to achieve similar results.
What do you dislike about the product?
While Workato provides excellent free subscriptions for learners, my main concern is its complex pricing structure. If automated workflows (recipes) aren't meticulously optimized, costs can quickly become very high. This is because pricing often scales with usage, meaning inefficient recipe design can lead to unexpected and significant expenditures. This complexity demands a proactive approach to recipe design and continuous usage monitoring. Without a clear understanding of how each automated action impacts the bill, businesses might find the financial benefits of automation overshadowed by unforeseen costs.
Additionally, while customer support is generally responsive, I've found that the resolution isn't always satisfactory. For instance, when I encountered an issue where Workato was tampering with files during uploads to Salesforce, the support team requested a live demonstration at their convenience. This was challenging and ineffective for me, as I was reluctant to disclose sensitive information in that manner. A more desirable approach would have been for them to provide standard troubleshooting steps or a solution with clear instructions, rather than requiring a live session that presented privacy concerns.
What problems is the product solving and how is that benefiting you?
Workato excels at solving the challenge of complex and time-consuming data integration and automation, particularly for non-technical users. For instance, I was developing a project that needed to fetch data from a spreadsheet, process it, and then push it to Salesforce. Traditionally, this would involve direct integrations, extensive coding, and custom flows – a highly time-consuming process. Any future edits would have been a nightmare for the non-IT users this project aimed to serve. This is where Workato became a game-changer. With Workato, I could easily connect the spreadsheet and Salesforce using simple click actions. The drag-and-drop interface within the recipe builder allowed me to achieve the entire requirement without writing a single line of code. Updates or modifications also became a matter of a few clicks, and the easy monitoring features were incredibly helpful. Beyond the initial scope, I was also able to extend functionality by integrating with platforms like Slack and DocParser, adding valuable capabilities that were not even part of the original click-based requirements but proved immensely beneficial.
Cost efficiency improves management through job reporting features and simplifies process creation
What is our primary use case?
I am an integration consultant, and I use
Workato for integration. Recently, one of my clients wanted to migrate from using
Workato to another platform, so I started exploring Workato to understand why it's attracting big clients. The focus has been on cost efficiency since the cost of other platforms is quite high. I noticed Workato is less expensive and offers similar integration capabilities.
What is most valuable?
I appreciate Workato's job reporting feature, which consolidates recipes and jobs for easy management. I also like the control over performance, cores, etc., and the simplicity of creating recipes. Workato has around 100 connectors, allowing anyone, even without an IT background, to work with them. Additionally, the platform resembles
Salesforce in presenting both solutions and their benefits.
What needs improvement?
Currently, Workato is a low-code platform without native programming capabilities. I would appreciate having a dedicated programming language for tasks like transformations and functional programming. Although the drag-and-drop framework is easy, incorporating a coding language could enhance functionality.
For how long have I used the solution?
I have been using Workato for at least three months.
What was my experience with deployment of the solution?
Deploying Workato was easy and clear. Although the components are good, I would like an
IDE or similar tool to test recipes locally. Considering AI integration with agents in future releases would also be beneficial.
What do I think about the stability of the solution?
I have not observed any stability issues, but it should be tested with large files or data sets to determine its latency performance.
What do I think about the scalability of the solution?
Workato lacks manual control over scalability. Their cluster management automatically calculates the necessary resources like VCores.
Which solution did I use previously and why did I switch?
I have used other solutions previously but explored Workato when my client wanted to switch due to the high cost of those solutions.
How was the initial setup?
The initial setup was straightforward and fast. Connecting components took some time depending on the authentication method, such as OAuth 2.0 or JWT, but overall, it was easy.
What's my experience with pricing, setup cost, and licensing?
Compared to integrators like
Boomi or MuleSoft, Workato is priced reasonably. While Workato was a target for acquisition by
Salesforce, its CEO declined the sale, but Salesforce is one of its investors.
Which other solutions did I evaluate?
Solutions evaluated include
Boomi, MuleSoft, and Workato.
What other advice do I have?
For new users, having an IT background simplifies using Workato, especially regarding aspects like schedulers and connections. Those without an IT background should acquire basic IT knowledge. My overall ratings are eight for user experience and courses, ten for simplicity, and eight in terms of cost. I suggest creating academic projects or exercises for better learning. Although Workato is new in Europe, it shows potential for being cost-effective and time-saving. I rate the overall solution as eight.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Positive experience using Workato for marketing use cases
What do you like best about the product?
It has a huge number of connectors and functionality. I can pretty much do anything I want in terms of data extraction and refinement. Source platforms limitations sometimes make it a bit hard to complete tasks, but you can always find a workaround for that using Workato. I love having access to older versions and different types of webhooks. That makes work much easier and productive. Lastly, I like using datapills when building a recipe and having access to so many formulas. This helps to format the data before sending it to the target platform.
What do you dislike about the product?
If I need to finds specific records in the past jobs, I cannot search all jobs. I need to know exactly the time when the record was processed in Workato to find the right job to get access to the data.
What problems is the product solving and how is that benefiting you?
We are using Workato to transfer data from many different source platforms into our marketing automation platform. All the source platforms are using different formats and different ways to send data, so Workato helps us to format everything in a way, that is aligned with the target platform. We can test data before shifting to production. Workato can handle large volumes of data. A large number of connectors allows us to connect to pretty much any platform and extract data reliably 24/7.
Efficiently integrates customer data and reduces development time through automation
What is our primary use case?
When I was at HighRadius, I was leading the integration team, and we were using Workato to integrate customer data from their systems to our systems. We needed to integrate data from various data points and bring it into HighRadius systems for client projects. This was the main use case for Workato.
What is most valuable?
Workato reduces total development time as it generates code seamlessly and integrates with SQL databases or APIs through configuration. This automation facilitates efficient integration of customer data from their systems into our systems. It effectively handles real-time data integration with moderate volumes, and development time is significantly reduced by its automation capabilities, which are beneficial for both SQL databases and APIs.
What needs improvement?
The data flow and debugging processes need improvement, especially for tracing issues. Additionally, Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads. While it works well with moderate volumes, it requires enhancements to handle larger data volumes more efficiently.
For how long have I used the solution?
I have been working with Workato for about one and a half years recently. However, I had used it previously when I was at Saeronlabs.
What do I think about the stability of the solution?
For daily runs, Workato is stable and there is no latency issue. However, during the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.
What do I think about the scalability of the solution?
There are scalability limitations with Workato. The solution could not handle high data volumes during initial loads for one of our clients, which required us to break the data into smaller chunks for processing.
How are customer service and support?
The customer service and technical support from Workato were good. Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.
How would you rate customer service and support?
What other advice do I have?
Overall, I would rate Workato an eight out of ten.
While it has a lot of potential, there are areas like scalability and debugging that require improvement.
Easy to use, does more than what you can think of
What do you like best about the product?
Ease of use, Library of connectors, Centazed Governance and distributed execution philosophy, Best customer support
What do you dislike about the product?
Changing licensing model which makes it difficult for transition
What problems is the product solving and how is that benefiting you?
Orchestrastration layer for our business - Integration platform our API Management
Efficient Automation Made Simple
What do you like best about the product?
Workato's user-friendly interface and robust integrations simplify complex workflows. It’s easy to set up automations without extensive coding, making it ideal for teams of all skill levels.
What do you dislike about the product?
Occasionally, there are delays in syncing data during peak times, and the pricing model might be challenging for smaller businesses.
What problems is the product solving and how is that benefiting you?
Workato helps us solve challenges with system integration, data consistency, and API management. It eliminates manual intervention in data processing, ensures seamless communication between platforms, and accelerates workflow automation, saving time and reducing errors.
