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Very intuitive and great customer support
What do you like best about the product?
We’ve been with pantheon for over 6 years now and the only issue we did have was quickly resolved by their customer support with minimal downtime on our site
What do you dislike about the product?
Some of the plans are a little pricey for the monthly cost, but comparable to other services
What problems is the product solving and how is that benefiting you?
SSL certificate so we can process payments on our site for new memberships
Recommendations to others considering the product:
A necessary investment for many businesses
Easy, reliable hosting & deployment infrastructure for CMS
What do you like best about the product?
Easy to use and track changes, painless handoffs between teams.
What do you dislike about the product?
The deployment site is sometimes a little slow - though I've never seen any impact to actual hosting.
What problems is the product solving and how is that benefiting you?
Getting deployment environments up quickly and easily when working with distributed teams and clients.
Outstanding!
What do you like best about the product?
Uptime, customer support, workflow, great customer communication.
What do you dislike about the product?
Workflow can be a little confusing until you figure it out.
What problems is the product solving and how is that benefiting you?
With occasional client content owners on the client-side, we are totally safe with dev. Also, love the dashboard and backup scheduling so if a client messes something up we can just restore.
Recommendations to others considering the product:
Make clear to your client that you will be developing on dev server and moving from test to live. Some changes will have to pushed up from dev, so not always direct, but much safer.
Still missing some things
What do you like best about the product?
How easy is to deploy my project from the developer server to live
What do you dislike about the product?
The fact you can't upload large files or that the sites has a 10 minute cache
What problems is the product solving and how is that benefiting you?
How easy is to setup servers and upload my project so we can have our QA department working on the site but still be able to have different servers
A high end product for agencies that demand the best
What do you like best about the product?
Pantheon knows what they're best at, and focuses on just doing that. By focusing on WordPress and Drupal as their only supported platform, support staff is able to offer support for software as well as the hosting environment.
What do you dislike about the product?
There are a lot of limitations or specific requirements for using the Pantheon platform. If you follow coding best practices you should be in good shape, however all of the optimizations they do for site performance as well as the CDN require some changes to your workflow. For example one can only write to the server on the Dev environment, Test and Live are locked down.
What problems is the product solving and how is that benefiting you?
Pantheon allows us to give our clients the best possible hosting environment. One of the interesting things we realized recently is that on a VPS or other hosting environment you tend to upgrade resources because your site goes down or otherwise has performance suffer. On Pantheon, you performance never suffers, you just pay for more bandwidth.
Pantheon Made a Hard Job Easy
What do you like best about the product?
I love that Pantheon enabled me to take my time working on building out an entire overhaul of my client's website while allowing me to push bug fixes to the live site in the meantime.
What do you dislike about the product?
The docker/localdev environment was *almost* plug and play. For whatever reason, it was slow to spin up and I often had to open up my docker instance and restart certain containers to get it running.
What problems is the product solving and how is that benefiting you?
I can take on full-scale Wordpress overhauls without taking my clients' site's down or putting them into maintenance mode. It gives me more development time and it takes pressure off of the client.
What I've been looking for, for many years.
What do you like best about the product?
Locking down the file system on production sites. This, alone, is an amazing security feature. The workflow for WordPress fantastic.
What do you dislike about the product?
Moving the options tables in WordPress is not easy.
What problems is the product solving and how is that benefiting you?
Security, solved.
Reliable, sensible hosting.
What do you like best about the product?
Agile developer flow that doesn't let you take shortcuts to send something live - needs to pass through dev and staging. Code changes made through FTP must be committed. Multi-dev environments where you can develop components in isolation. Easy to update WordPress/Drupal cores using the provided upstream branch. Never had an issue with performance. Unlimited backups. Support team can be reached in a matter of minutes via live chat.
What do you dislike about the product?
Bit costly when hosting a basic website. Solr indexing provided by Pantheon is quite an old version.
What problems is the product solving and how is that benefiting you?
A managed host that we offer to our clients without worrying about complexity or reliability. Ability to test components independently outside the local environment. Pantheon provides a great, up-to-date core base to built new sites upon.
Pantheon to my rescue!
What do you like best about the product?
I was amazed by the level of customer service I received during the middle of the night!
What do you dislike about the product?
For a non-developer it is difficult to navigate
What problems is the product solving and how is that benefiting you?
I have a very complicated project I was able to successfully implement using Pantheon. The support team walked me through solving a major issue on the day of my launch!!
Excellent service, and an easier way to develop high-performing sites.
What do you like best about the product?
Pantheon's "opinionated" platform is well thought out, and the setup saves tons of development time compared to more basic hosting plans. Pantheon may as well be the gold standard for how to host -- how to keep sites running well, how to avoid common development problems, and how to develop more quickly because you're not fiddling around with creating a custom setup that keeps things running well.
What do you dislike about the product?
The Pantheon Dashboard, once excellent, is now a barely functional mess. They said that a new version is coming soon, but I wish it hadn't broken so badly in the meantime. The problems don't stop me from getting things done, but they make certain tasks more confusing and a little slower than they need to be. I hope that they fix all the dashboard problems soon.
What problems is the product solving and how is that benefiting you?
We don't have to worry about sites going down due to cowboy coding, poorly-coded plugins, unexpected updates, or sudden spikes in traffic. We've experienced a number of avoidable disasters before we moved to Pantheon, and now things run well.
Recommendations to others considering the product:
Pantheon just works. See whether their plans are in your ballpark budget, and if they are, see if you can partner with a Pantheon-approved agency to get preferred pricing. You'll probably save money on the development end of things because your developer(s) will spend less time dealing with hosting-related issues like they would on many other hosting platforms.
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