The Odyssey Digital Automation Platform - Enterprise I
Pantheon, IncReviews from AWS customer
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Great Web Host
What do you like best about the product?
Very easy to use for multiple websites and brands.
What do you dislike about the product?
There's not much I don't like. I haven't used many alternatives and have no reason to.
What problems is the product solving and how is that benefiting you?
I really like the dev>test>live. It allows me to test changes on my site before pushing them live, since I'm not a developer. If I mess up, I can restore backup.
Recommendations to others considering the product:
It's the only web host you'll ever need.
Needs better local dev support
What do you like best about the product?
Cloud workflow simplicity is good. I appreciate the customer support.
What do you dislike about the product?
The local dev support is lagging badly in comparison to competition. Need to achieve feature parity with Localdev.
What problems is the product solving and how is that benefiting you?
Mostly hosting with cost savings.
Pantheon is great
What do you like best about the product?
3 environments, backup, revert capability, clone environments to other environments, ease of use, security, chat
What do you dislike about the product?
some updates were challenging and felt needed more support / documentation
What problems is the product solving and how is that benefiting you?
hosting, security updates, extending the site. quick implementation of changes
Not worth the pricing at all
What do you like best about the product?
Nothing I didnt like anything at all. The pricing seems way too high for the output
What do you dislike about the product?
google page speed on mobile didnt improve at all, so not worth the pricing
What problems is the product solving and how is that benefiting you?
Speed didnt increase when measured on google page speed, so not worth the pricing at all
Recommendations to others considering the product:
dont use it as it divi theme is still slow on this one
Good hoster - fast loading time and high uptime
What do you like best about the product?
Moving our domain to the new hosting provider was very easy and the hoster did all the bureaucratic work for us. I find it very good that we can see all the functions in the admin panel and can independently activate or deactivate extensions.
What do you dislike about the product?
Registering new domains now takes a long time and a lot of additional information is obtained each time.
What problems is the product solving and how is that benefiting you?
I can host our company homepage efficiently with this hoster. The homepage speed is very good and there are no server problems or failures. The homepage loads quickly and the databases are also very quickly accessible.
A beautiful balance of client and developer support
What do you like best about the product?
Pantheon does an excellent job of balancing ease of use for site owners with powerful development tools that make it an agency favorite for both our Drupal and WordPress teams. They provide an easy to use development-staging-production WebOps workflow that makes it simple to avoid nasty surprises on a production site, and it’s free to get started building a “sandbox” of your online experience. Scheduled backups, Varnish caching, a global CDN, SSL certificates, and strong server security are all rolled into even their most basic plan, giving you a fast and secure site at a competitive price point.
One of the unique standout features of Pantheon from an agency perspective is their “multidev” capability, which allows us to create feature-based testing environments without touching the main development site. This makes it much easier for client teams and stakeholders to take their time reviewing proposed changes to the site, without interrupting or complicating ongoing maintenance and real-time deployment.
Pantheon is also intentional about giving back to both the Drupal and WordPress communities to provide training, tools, conference and meetup sponsorship, and support to various open-source projects, which is laudable and worth rewarding.
One of the unique standout features of Pantheon from an agency perspective is their “multidev” capability, which allows us to create feature-based testing environments without touching the main development site. This makes it much easier for client teams and stakeholders to take their time reviewing proposed changes to the site, without interrupting or complicating ongoing maintenance and real-time deployment.
Pantheon is also intentional about giving back to both the Drupal and WordPress communities to provide training, tools, conference and meetup sponsorship, and support to various open-source projects, which is laudable and worth rewarding.
What do you dislike about the product?
A downside of strong server security and caching configuration is that your access to the servers at Pantheon is extremely limited. They have a custom command line tool you can use; and if that tool doesn’t do what you want to do, then you don’t have many other options (unless you’re working with a team who knows Pantheon inside and out). If your organization requires specific security audits, penetration testing, or other server review processes, they can be challenging to conduct thoroughly in Pantheon’s environment. We’ve also found that layering additional “best practices” caching and security tools, especially for WordPress, can have unpredictable and opaque results.
Pantheon’s pricing is competitive, but large spikes in your traffic can cause costs to skyrocket quickly. Their base plan may be a financial stretch for small, lean organizations or personal sites.
Finally, be aware that if you’re running a “multisite” network of sites from a single instance of Drupal or WordPress, Pantheon does not support this architectural model. They offer alternative approaches, but this can be a dealbreaker if you simply want to migrate what you already have.
Pantheon’s pricing is competitive, but large spikes in your traffic can cause costs to skyrocket quickly. Their base plan may be a financial stretch for small, lean organizations or personal sites.
Finally, be aware that if you’re running a “multisite” network of sites from a single instance of Drupal or WordPress, Pantheon does not support this architectural model. They offer alternative approaches, but this can be a dealbreaker if you simply want to migrate what you already have.
What problems is the product solving and how is that benefiting you?
Pantheon is an excellent fit for our clients with a high volume of feature development work, because the built-in feature-based environments make it more streamlined to review and deploy independently. We have also had marked success using their custom upstream feature to facilitate organizations that want to create a “starter kit” for new sites while retaining control of a central code base. By using custom upstreams, any entity associated with the client can use their custom setup and receive updates, while still running an entirely standalone site that can be customized to their individual needs.
The primary benefit we get from working with Pantheon on a daily basis is the efficiency we derive from their robust developer tools. Their code and database workflow coupled with the ease of integrating their command line tools into our CI/CD workflow means we can automate and streamline in a way that aligns with what we view as industry best practices.
The primary benefit we get from working with Pantheon on a daily basis is the efficiency we derive from their robust developer tools. Their code and database workflow coupled with the ease of integrating their command line tools into our CI/CD workflow means we can automate and streamline in a way that aligns with what we view as industry best practices.
Speed and efficiency
What do you like best about the product?
What defines Pantheon other than the intelligently designed DevOps setup is speed and efficiency. The speed of deployment, setup and the development workflow as well as content delivery on the front end.
I have been recommending Pantheon to my clients for years, not just because of the great workflow, performance benefits and great support but mostly because it makes developing so streamlined, from the effortless multi-dev environments to game changing tools like Terminus.
I have been recommending Pantheon to my clients for years, not just because of the great workflow, performance benefits and great support but mostly because it makes developing so streamlined, from the effortless multi-dev environments to game changing tools like Terminus.
What do you dislike about the product?
The only downside I find is there is a lack of an entry level option lower in price and performance than the "Basic" offering. I find some clients would prefer something like that for very small websites or blogs.
What problems is the product solving and how is that benefiting you?
Since we started using Pantheon in 2014, our workflow has seen a massive efficiency improvement. We spend not time on system administration anymore and all of our time on developing. The multi dev staging workflow in particular has enabled us to develop fast and efficient in conjunction with our clients. Tools like Terminus make it very easy to perform admin tasks.
Reliable hosting of the homepage
What do you like best about the product?
I use the service to host our CMS (WP). Perfect connection and pre-installed CMS are very good. The very good and fast responding support is outstanding.
What do you dislike about the product?
From time to time there are connection problems and updates of the server during normal office hours - this should happen in the middle of the night.
What problems is the product solving and how is that benefiting you?
I am satisfied with the hosting - the homepage loads quickly and rarely has a connection problem. The simply designed admin area makes the work easy - we can see all functions in the dashboard at a glance. The price is okay for a premium provider.
I use it for my job and it works fine
What do you like best about the product?
I like that I can easily download a copy of my site to work on and either push directly to Pantheon, or use something like Bitbucket to host the code and Pantheon updates pretty quickly.
What do you dislike about the product?
Sometimes guides are a little hard to find, so usually I google a question about pantheon, find the guide that way, and then leave it open in a tab until I need it again.
What problems is the product solving and how is that benefiting you?
Just website hosting. We have a lot of sites, but the ease of creation is nice.
Recommendations to others considering the product:
This could be a good fit, but it doesn't hurt to look around at other web hosting.
Unless you have a skilled developer on your team - choose a more user friendly company
What do you like best about the product?
If you are skilled and want to learn Pantheon, I believe they're a good option. I also don't think those considering Pantheon because of its differences with the majority of hosting companies should read into my review.
However, if your anything but super technical, they might not be ideal.
Backups are easy, and can be scheduled or manually done. When manually backing up, it works 90% of the time. There is significant support documentation which is helpful because Pantheon is not similar to any other hosting provider, so everything you've learned from cpanel can be thrown out the window.
The interface is nice, and easy to navigate.
However, if your anything but super technical, they might not be ideal.
Backups are easy, and can be scheduled or manually done. When manually backing up, it works 90% of the time. There is significant support documentation which is helpful because Pantheon is not similar to any other hosting provider, so everything you've learned from cpanel can be thrown out the window.
The interface is nice, and easy to navigate.
What do you dislike about the product?
I want to preface this with the fact that I don't know if my review is fair. I believe Pantheon is a good company, and I am the wrong customer. I am a business owner with an ability to build and maintain my site, however, all of my skills come from me following tutorials online. - So take this for what it is worth.
Pantheon requires a high level of understand, not basic. Virtually anytime I want to implement something I've learned elsewhere from a tutorial online, I am immediately confronted with the fact that Pantheon runs on nginx, so most tutorials found elsewhere are of no use.
Multidev always have 504 errors. Which requires you to refresh your page a couple of times to get it to clear. - This is always frustrating, but only happens on multidev and not live.
Support is hit or miss. I've been on support chats with some incredible people on Pantheon, and they will go above and beyond to help. They're patient, provide me with suggestions and documentations, and walk me through what I need to do with clear screenshots and explanations.
However, other times, I am met with someone who is not interested in supporting me, is not patient, and does not want to clearly explain things.
Their staging platform is too complex and there are always issues. After using Pantheon for a few years and struggling to find a seamless was to commit changes, I hired a developer with Pantheon experience, and he too was met with complex issues just committing a staging site to live. - So I believe the complexity does carry over a little bit to those with more skill than me.
I believe some of my most frustrated moments in the last years have been a result of me simply trying to publish changes to my site, only for Pantheon to throw issue after issue my way.
The price is also too high. Once you reach 30k page views, the cost goes from around $40 to more than $200. Comparing that with WPX.net, a company I have my eye on switching over to, the price bump would go from $25 to $50 once you reach that mid-tier. - Maybe I am comparing apples to oranges here because Pantheon does a bit more, but their added features are not justifiable by someone who just has a simple Wordpress business site.
Pantheon requires a high level of understand, not basic. Virtually anytime I want to implement something I've learned elsewhere from a tutorial online, I am immediately confronted with the fact that Pantheon runs on nginx, so most tutorials found elsewhere are of no use.
Multidev always have 504 errors. Which requires you to refresh your page a couple of times to get it to clear. - This is always frustrating, but only happens on multidev and not live.
Support is hit or miss. I've been on support chats with some incredible people on Pantheon, and they will go above and beyond to help. They're patient, provide me with suggestions and documentations, and walk me through what I need to do with clear screenshots and explanations.
However, other times, I am met with someone who is not interested in supporting me, is not patient, and does not want to clearly explain things.
Their staging platform is too complex and there are always issues. After using Pantheon for a few years and struggling to find a seamless was to commit changes, I hired a developer with Pantheon experience, and he too was met with complex issues just committing a staging site to live. - So I believe the complexity does carry over a little bit to those with more skill than me.
I believe some of my most frustrated moments in the last years have been a result of me simply trying to publish changes to my site, only for Pantheon to throw issue after issue my way.
The price is also too high. Once you reach 30k page views, the cost goes from around $40 to more than $200. Comparing that with WPX.net, a company I have my eye on switching over to, the price bump would go from $25 to $50 once you reach that mid-tier. - Maybe I am comparing apples to oranges here because Pantheon does a bit more, but their added features are not justifiable by someone who just has a simple Wordpress business site.
What problems is the product solving and how is that benefiting you?
For my use case, I believe Pantheon is causing more problems than they are solving, unfortunately. However, remember, I might not be their right customer.
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