The Odyssey Digital Automation Platform - Enterprise I
Pantheon, IncReviews from AWS customer
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Customer support is very good in pantheon.
What do you like best about the product?
The UI in Pantheon is very user-friendly and easy to understand.
What do you dislike about the product?
When there is any outage/issues, I would like to get notified
What problems is the product solving and how is that benefiting you?
I had a deployment recently for one of my projects, I had so many questions regarding the deployment, and I reached out to pantheon support.
Awesome Web Host
What do you like best about the product?
The customer support is wonderful! Always there and helpful even at 6 in the am.
What do you dislike about the product?
The platform can be complex but there are resources that are in place to solve them.
What problems is the product solving and how is that benefiting you?
Elevating research being conducted at the University of Delaware to the world.
Web Developer
What do you like best about the product?
I think the git integration is excellent and well maintained. i also think Pantheon has really good documentaiton
What do you dislike about the product?
conflicts with plugins (espcially cache plugins) and some of the user interface could use improvement (like mobile app, workflow status being more visible). The new dashboard is a step in the right direction, but it doesn't feel like it addresses a lot of my UX issues
What problems is the product solving and how is that benefiting you?
security and performance have been great, as well as git integration and branching. Scalability is another thing that pantheon does well.
Great partnership for hosting solutions
What do you like best about the product?
Great customer service and uptime. Whenever we need help they are super fast to reply.
What do you dislike about the product?
Nothing. Seemless interface and request for help when needed.
What problems is the product solving and how is that benefiting you?
Hosting for our e commerce website.
Recommendations to others considering the product:
Highly recommend their service for top notch uptime and service.
Reliable Hosting Provider and Great Customer Service
What do you like best about the product?
The user-friendly interface and customer service willing to help make sure that they were able to help with everything we need. It also never had any glitches and was always secure and running. The ease of switching from development mode to live allowed us to fully review the website before making it live for our customers.
What do you dislike about the product?
The cost was costly compared to other hosting sites. We switched several of our websites to different hosts because it was better suited to the budget. Their analytics also did not align with what we had regarding users, which increased us to the next tier. When we asked for them to prove their responses, they were unable to give us an accurate representation of our site traffic on a daily basis.
What problems is the product solving and how is that benefiting you?
They helped us keep our website active and secure. Our website is the primary source of how we can close leads and showcase our properties, so it was essential to be with a company as reliable as Pantheon.
Recommendations to others considering the product:
If you're considering Pantheon - ensure that you have a great reporting system set up to track your users. That allows you to have a better overview of your monthly costs with Pantheon.
Fast, reliable hosting
What do you like best about the product?
I love how Pantheon offers 3 environments for testing, so our live website is never effected.
What do you dislike about the product?
Sometimes the dashboard is down or they have infrastructure issues that effect my website.
What problems is the product solving and how is that benefiting you?
Able to avoid downtime on live website by testing new plugins and website updates on the dev and test environments first.
Pantheon helps with web hosting and version management.
What do you like best about the product?
I love the multiple layers of protection between dev and production. It allows us to test in different environments and only launch when we're ready. +1 for a great Git integration.
What do you dislike about the product?
The steps to undo changes on live can be confusing. Once you figure it out the process is fairly simple, but it wasn't intuitive when first learning it.
What problems is the product solving and how is that benefiting you?
Pantheon has helped to free up my dev ops team by handling all dev ops issues for us. It has enabled us to focus our internal teams and more challenging problems while getting the support we need on keeping sites live.
Managed WordPress Hosting at a Price
What do you like best about the product?
We decided to go with Pantheon over a few other managed WordPress hosting providers due to great reviews from our agency partner. We switched from AWS to a managed service because we didn't want the stress of server maintenance and optimization. Pantheon does it all.
We love the pre-made dev and test environments. And the managed updates service is just one less thing to worry about.
We love the pre-made dev and test environments. And the managed updates service is just one less thing to worry about.
What do you dislike about the product?
Price was a big punch in the stomach for us. We expected a higher cost, but as a mid-size non-profit, the annual fee for hosting was high enough that it caused some co-workers to start Googling other options, of course, without context. We're hoping that we'll be able to see a payoff due to less resource time spent on server optmizations and updates, and less time spent on core and module updates. We're still not sure yet how to quantify the speed increase that we've seen by switching to Pantheon.
What problems is the product solving and how is that benefiting you?
Before switching to Pantheon, we hosted on AWS. While the uptime was excellent on AWS, the cost to maintain and optimize for a mid-size non-profit was too much. We decided to go with Pantheon as a managed hosting provider not to have to deal with server maintenance and security. We added on managed updates, which combined, we're hoping to see less time spent by our developers on backend tasks and more time spent on improvements to our website.
Recommendations to others considering the product:
Thoroughly review their plan options and consider which level fits your needs. Also, discuss their support levels and understand your level of technical knowledge to solve problems vs. the need to get help.
Excellent Platform - Room for Improvements
What do you like best about the product?
Pantheon offers a great platform for Drupal and WordPress hosting. Each installation provides three servers, development, test and production. Scheduled nightly backups and all container maintenance included in the price.
What do you dislike about the product?
Their billing system leaves much to be desired. If you are running multiple sites it is impossible to discern from the invoice which sites belong to with line item. You have to get billing support involved. They claim they are working on this but it has been a year since they started making this claim.
What problems is the product solving and how is that benefiting you?
Pantheon is our go-to provider for our Drupal and WordPress sites. We no longer have to maintain any servers, obtain any SSL certificates or concern ourselves with backup schedules. Flexible pricing plans make it an easy fit for most clients.
Recommendations to others considering the product:
Don't just shop price. Shop quality and features.
Very responsive customer service!
What do you like best about the product?
We moved to pantheon about two years ago, searching for a Drupal host with a better and more responsive support team, and we found it with Pantheon.
What do you dislike about the product?
The dashboard where you manage the sites and the multi-dev environments can be a bit slow at times.
What problems is the product solving and how is that benefiting you?
We wanted more confidence when standing up sites that if there were an infrastructure issue, it would be resolved quickly or at the very least a more responsive/transparent customer support team.
Recommendations to others considering the product:
If you are migrating a portfolio of Drupal/Wordpress sites from one host to another, I would recommend using the in-house Pantheon migration team. We migrated 50+ sites over to Pantheon, and the process was very painless.
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