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Building workflows with security and ease but facing challenges in complex customization
What is our primary use case?
I work for an organization called Nuveen, an asset management company in financial services. We use Unqork for building a lot of internal workflows, primarily small-scale one-to-two page applications for various uses in our client services, operations, and middle office. Most of the applications are primarily slackers, which means if somebody does something, it goes to a workflow, needs approval, and goes through. We use workflow and case management type applications, and this is what we've been using for the past two years.
What is most valuable?
From a capability point of view, there is very little infrastructure setup required compared to similar SaaS applications. I have built on Salesforce power platform and have experience with other applications, and Unqork is very comparable. Unqork offers two major advantages. It is a single-tenant application versus multi-tenant applications, which makes our security team more comfortable using it for processing confidential data. Additionally, the ease of use, especially in building form-type applications and workflows, is excellent.
What needs improvement?
The drag and drop functionality works well for basic form structures, but customization of complex layouts is challenging. If I have five to ten widgets on a screen and need to customize them, the work involved is substantial. Without proper guidance, one might create a clunky and difficult-to-use system from a developer's perspective. Simple page forms are fine, but more complex layouts could benefit from a layout manager or similar tool. As for architecture changes, Unqork moved from the Sanctuary to Vega platform without providing a migration tool, necessitating manual updates.
For how long have I used the solution?
I have been using Unqork since about 2022, so it has been roughly two years and a couple of months.
What was my experience with deployment of the solution?
The deployment process is straightforward. Although the initial setup took some effort, building applications and deploying changes is efficient. I have rarely encountered deployment issues, except for minor ones due to configuration errors or change control problems.
What do I think about the stability of the solution?
The platform has been reasonably stable, with availability issues only occurring twice due to underlying AWS infrastructure problems. From the stability point of view, I would rate it a nine.
What do I think about the scalability of the solution?
I rate the scalability a seven. We increased the volumes, and over two years, I only encountered an issue once when there was some slow movement due to misconfigured elements.
How are customer service and support?
The support and service from Unqork have been very good. We have premium support as part of our organization's licensing, and I have almost never had an issue where I needed to escalate due to inadequate support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have built applications on Salesforce power platform and have experience with other applications.
How was the initial setup?
The initial setup was a bit involved, but once we started building applications, the deployment process became straightforward.
What's my experience with pricing, setup cost, and licensing?
Unqork is expensive compared to other platforms we use, which are of different scales. Pricing is custom, depending on the type of organization. However, I would say the solution offers good value for money due to its capabilities.
What other advice do I have?
I would recommend Unqork but advise potential users to evaluate their needs carefully. It is ideal for building single-page applications that scale independently. However, it should not replace analytical tools. Identify the right use cases and utilize it effectively. Overall, I would rate Unqork a six due to the fact they haven’t yet built tools for architecture changes, requiring manual updates.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
No-code capabilities save time but learning resources and collaboration need improvement
What is our primary use case?
I use Unqork as a no-code platform to create various types of websites based on user requirements. For example, I can use it for developing solutions for insurance, banking-related issues, transaction-related matters, and claim-related matters. This allows me to easily develop what I need without writing extensive code.
What is most valuable?
In Unqork, I don't have to write long codes. The drag-and-drop feature allows me to create forms with components like text fields and email components easily. I can set up validation for email and phone numbers to ensure correctness. Additionally, Unqork allows direct API integration, whether internal or external, facilitating easier development compared to other technologies. It also promotes the use of module-based applications and workflow options, which aids in application scalability and stability.
What needs improvement?
Unqork needs to improve its learning resources because there aren't many available on platforms like YouTube or Google. Furthermore, troubleshooting is an area for improvement as errors should be visible directly in the code platform rather than just the web browser console. Collaboration needs enhancement since, currently, multiple developers cannot work simultaneously on the same functionality.
For how long have I used the solution?
I have been working with Unqork since last September.
What was my experience with deployment of the solution?
The initial setup with Unqork is straightforward. I need to create a workspace, and within that, create an application by defining its type, such as content-based or API-based. Depending on the selection, the corresponding UI options are provided, and it takes only two to three minutes for the setup.
What do I think about the stability of the solution?
The main issue I have with Unqork is the limited availability of learning resources. While other technologies have various resources available, Unqork mainly relies on its community hub and learning platforms.
How are customer service and support?
Unqork provides tech support and community support. I can raise tickets, and Unqork will respond and provide solutions accordingly.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have worked with both Mendix and Unqork. In comparison, Unqork is a no-code platform, while Mendix allows coding by the user. Collaboration and functionalities differ significantly between both platforms.
How was the initial setup?
The initial setup is straightforward and involves creating a workspace where I create the application by specifying its type. If the application is module-based, specific details about what is to be done in that module are required. The entire setup hardly takes two to three minutes.
What was our ROI?
Time-saving is a substantial benefit, as I can develop applications with multiple functionalities in just a few days.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing, but I know that the certification cost is around $200, which is valid for one year.
What other advice do I have?
I would recommend Unqork because of its time-saving capabilities and ease of use. However, Unqork should enhance its collaboration features, as currently, only one developer can work on a functionality at a time. Unqork could work on improving this aspect. Overall, I rate Unqork a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
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