Reliable Messaging Platform with Excellent Support
What do you like best about the product?
Sendbird offers a reliable and scalable platform that integrates seamlessly with our systems. Their team is highly responsive and works closely with us to ensure our goals are met.
What do you dislike about the product?
One challenge we've encountered is that certain features are not fully supported by the available APIs. However, their support team is always quick to assist and provide the data or solutions we need.
What problems is the product solving and how is that benefiting you?
Sendbird is helping us streamline development by providing a reliable and scalable chat solution.
Sendbird for Customer Support and AI Integration
What do you like best about the product?
I like that Sendbird makes customer support simple and efficient. It has an easy to use interface, lets you check metrics with iframes, and includes automatic AI replies that save time and improve response quality.
What do you dislike about the product?
initial setup and integration can be a bit tricky for new users. But once that’s done, the platform works well and gives a smooth experience for customer support.
What problems is the product solving and how is that benefiting you?
Sendbird helps manage customer support easily with a clear communication platform. I can track performance and user engagement using iframes, and the automatic AI replies make sure customers get quick responses, even after hours. This improves customer satisfaction and saves time for the support team.
Elevated chat experience through robust file transfer for mortgage interactions
What is our primary use case?
I created a chat on our page, and I also created a chat for a website portal and a chat in a Chrome extension.
It was a chat between a borrower and a loan officer on a mortgage application platform. The borrower could ask questions, and the loan officer could respond and request documents, signatures, etc.
How has it helped my organization?
Sendbird helped by implementing the chat, which was the main purpose for using it.
What is most valuable?
The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats.
What needs improvement?
I would want to add features like impersonating for chats or adding a user from the admin to help test chats. Impersonating a user or using a template user to send messages for development purposes would be very useful.
For how long have I used the solution?
I have been working with Sendbird for almost a year.
What do I think about the stability of the solution?
We did not face any problems with performance.
What do I think about the scalability of the solution?
Sendbird is scalable on their end, but not on the customer's end. However, we did not notice any issues, probably since it is scalable.
As for customers, we have up to 10,000 users.
How are customer service and support?
I don't remember escalating any questions to technical support. Most issues could be reported directly on the documentation page, which could be fixed easily.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did not have any other chat solution before Sendbird. We used Sendbird from the start.
How was the initial setup?
The initial setup was straightforward, and the documentation covered 100% of our needs. Everything was clear.
What about the implementation team?
We had 30 developers working on the initial setup and on the solution in general.
What other advice do I have?
I would most likely recommend Sendbird as it is easy to use and easy to set up.
I'd rate the solution nine out of ten.
Easy to use, great tool!
What do you like best about the product?
Its really easy to use and a helpful tool
What do you dislike about the product?
Logging in and finding the right channel can be quite complicated and take a while
What problems is the product solving and how is that benefiting you?
Gives students a community and boots communication
Flexible Messaging Platform with Great Potential
What do you like best about the product?
We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building.
What do you dislike about the product?
We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve.
What problems is the product solving and how is that benefiting you?
Problems solved by Sendbird for me is
- Lack of Real time Communication
- Scalability Challenges
- Data Security and Compliance
Ai powered communication channel for customer support solutions
What do you like best about the product?
I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements.
What do you dislike about the product?
the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024.
What problems is the product solving and how is that benefiting you?
sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons.
The optimal API platform for a successful messaging business
What do you like best about the product?
Sendbird already offers various chat APIs. It’s an excellent platform where you can apply the appropriate APIs without the need for developing them yourself. If you’re considering introducing chat functionality, this is the easiest and best solution.
What do you dislike about the product?
There are times when service disruptions occur due to internal server errors in Sendbird. Since it’s likely to be used for commercial services, it would be great if more attention were given to server management.
What problems is the product solving and how is that benefiting you?
I like that Sendbird already has various chat APIs fully implemented.
Sendbird review
What do you like best about the product?
The account manager is very collaborative. Most of our requests are being granted as long as they're reasonable.
What do you dislike about the product?
We've reached a plateau in terms of the rates as we've reached the highest volume already in their tiered pricing. Perhaps a consideration for further discount as we've been hitting more than twice of the highest tier.
What problems is the product solving and how is that benefiting you?
The growing SMS cost for app notifications and promotional messages.
Reliable chat solution for Mobile games
What do you like best about the product?
While I was on a look out for a quick and robust, in-game chat solution, I stumbled upon Sendbird and it turned out to be a great solution for the release of a major new feature in our game Mini Football. The in-game chat and resource exchange has enhanced player engagement. The platform’s real-time messaging is reliable, which is essential for keeping players connected and collaborate.
What do you dislike about the product?
The documentation could be more comprehensive to help streamline setup for specific gaming needs, but overall, the support team has been responsive and helpful in addressing issues. This is based on my experience during the phase of integration.
What problems is the product solving and how is that benefiting you?
- In-game live chat service - helped in engaging players to build teams and collaborate within their team, in my game Mini Football.
A supercharged customer engagement tool
What do you like best about the product?
The most helpful thing about Sendbird is, that this is an all-in-one package for Customer Engagement & Customer Support tool with an Agent's login with user & access management and an SDK for mostly all code bases which helps the implementation so easier.
What do you dislike about the product?
It has all the features built-in but it doesn't feel easy to integrate other third-party systems like other ticketing and CRM systems.
What problems is the product solving and how is that benefiting you?
Our product needed a customer support tool with minium or no code solution where we can integrate with our react native code base. Send bird is only tool which we can able to get all features in plug in mode. Now we don't need to worry much about the development of Customer Support where we will focusing on the core of the product.
