I implemented Sendbird in a business application for chatting purposes involving business-to-business and customer chatting. It was a public application used by a client from the US.
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A robust messaging platform with lots of messaging features for businesses
What do you like best about the product?
I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform.
What do you dislike about the product?
Senbird's pricing is on the higher side which would be difficult for startups to afford, also the leaning curve is a bit of a hassle for new users. The customer support is not the best in terms of providing resolution to issues the customers are facing.
What problems is the product solving and how is that benefiting you?
Sendbird allows us to engage more with the customers getting their user feedbacks, personalized interactions and suggestions.
It's scalability is a very useful feature to handle increased messaging volumes without any issues.
Instant messaging with the customers, allowing us to provide quicker resolutions.
Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities.
It's scalability is a very useful feature to handle increased messaging volumes without any issues.
Instant messaging with the customers, allowing us to provide quicker resolutions.
Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities.
It was very easy to navigate and use
What do you like best about the product?
Having an opportunity to talk to our residents and learn more about different systems is amazing.
What do you dislike about the product?
Nothing! In my opinion! it is really faultless
What problems is the product solving and how is that benefiting you?
Helping us communicate small issues first and dealing with bigger complaints in person
Exceptional Reliability and Outstanding Support: A Perfect Partner in Sendbird
What do you like best about the product?
We've been using Sendbird for conversations, and it has been an exceptional experience. The platform is highly reliable, intuitive, and easy to integrate into our workflows. One of the things we appreciate most is the responsiveness of the team—Sendbird has consistently delivered features on demand, and their support is top-notch. The product manager and engineering teams are highly engaging, and they even spun up a custom dashboard for us in just two days, which has been a game-changer. We couldn’t ask for a better partner for our business!
What do you dislike about the product?
Sendbird offers a powerful, reliable messaging platform, but it can come with a steep price and a learning curve, especially for smaller teams or those requiring extensive customization.
What problems is the product solving and how is that benefiting you?
Establishing conversations between the customers, dashers, merchants and support.
Sendbird - Bringing more engagement to both students and staff that are using it.
What do you like best about the product?
I like that it allows students and staff to engage with one another which in return brings us closer and makes issues or ideas brought to the front, and makes things more openly spoke about which in turn makes things better I feel.
I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls.
I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls.
What do you dislike about the product?
There could be some extra videos in helping or tips on use so everyone gets the most out of using it.
What problems is the product solving and how is that benefiting you?
It is helping solve the problem of engagement being up to date with one another.
Effortless implementation with comprehensive developer guidance for integration
What is our primary use case?
What is most valuable?
The Sendbird developer portal provides each step, including methods, making it easy to implement. I used it in a React Native project, and it was not burdensome, as we just used some SDK methods.
What needs improvement?
When I implemented this SDK, I never noticed the audio and video call in the SDK at that time since it was not there. Now, I have to check the documentation first as I don't have the latest update about the Sendbird. However, I thought that there should be the audio and the video call functionality as well.
For how long have I used the solution?
I implemented the solution for two years in my last job.
What do I think about the scalability of the solution?
In terms of scalability, I used it in a small application. It's good for small kinds of applications. I don't have any idea about the need for more users and advanced applications. That said, for small applications, it's good.
How are customer service and support?
The support team is really nice because I had one query, and I raised the ticket in support. I got my proper answers. The response time and knowledge are really good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I tried another SDK at that time, however, Sendbird was good.
How was the initial setup?
The documentation is very easy to understand. Anyone can just follow these guidelines and steps and then implement them in iOS, Android, or cross-platform as well.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, at that time, I was a junior developer, and pricing handling like premium version and purchase was on the client side. They managed all aspects, so I don't have more idea about the pricing. They did not give every access to us.
Which other solutions did I evaluate?
If you consider the OpenTalk application or its current name since it has changed, it was also the same library earlier. However, it was difficult to understand. Compared with Sendbird, it's easy for fresher people to understand.
What other advice do I have?
I am a direct developer with cross-platform expertise, so we just have to use simple methods, like sending messages and connecting to create a channel and so on. We don't have to code more since every method gives proper responses, and we can get all the data from that response and display it in our application. It's easy to use. I suggest to other colleagues that if they consider a chat integration, Sendbird is simple and easy to understand.
Additionally, if a new employee joins the company, it's easy for them to understand the code already implemented.
I'd rate the solution nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Seamless communication enhanced by cloud-based backend systems and an API-based approach
What is our primary use case?
We used Sendbird for our travel-based company. We utilized it to market our company-related products and facilitate communication between users and flight attendants regarding any issues.
How has it helped my organization?
We benefited from Sendbird's ability to handle backend systems through their API, which meant we didn't require any space on user devices to store data, as everything operated through cloud-based solutions.
What is most valuable?
The feature I liked the most was the API-based approach. The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices. The scalability to support up to ten thousand users in a chat group was also significant for us.
What needs improvement?
A major issue was the requirement delay when initiating the connection to sendbird sdk. There were also challenges with URL thumbnail generation and showing read messages, although they mentioned fixes in the newer version. The transition from version three to four required significant code refactoring.
For how long have I used the solution?
I used Sendbird's SDK for about one year. My previous company used it for around one and a half years.
What do I think about the stability of the solution?
There were issues with generating URL thumbnails and read receipt features, which were expected to be addressed in newer versions.
What do I think about the scalability of the solution?
Sendbird could manage up to ten thousand users in a chat group, which aligned with our company’s needs.
How are customer service and support?
Sendbird has a good support team. They sent team members to assist us weekly, resolving issues promptly. This ongoing support was valuable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Sendbird, my company might have used something else, but by the time I joined, they had already adopted Sendbird.
How was the initial setup?
The initial setup required time and attention to the documentation, however, once understood, integration was smooth.
What about the implementation team?
There was an ongoing collaboration with Sendbird's support team, which provided valuable assistance during implementation.
What's my experience with pricing, setup cost, and licensing?
I don't have detailed information about the pricing, but my company considered Sendbird to be somewhat expensive, which contributed to the decision to switch.
What other advice do I have?
I recommend Sendbird for those who can't afford a dedicated backend team due to their excellent support and frequent updates. However, I advise confirming version transition requirements as they demand significant refactoring.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Easy to integrate
What do you like best about the product?
How complete the documentation was, it was fairly simple to integrate.
What do you dislike about the product?
Customer support took a bit longer to respond than expected, it was a fairly simple issue (a typo on our side, totally our fault), I believe it could've been resolved faster than it was.
What problems is the product solving and how is that benefiting you?
It is helping us send out reminds all across our patients, and it has been a breeze to analyze how users are reacting to this notifications.
It becomes easy for me to have a communication channel between me and my customers.
What do you like best about the product?
1. Robustness
2. Efficiency
3. Easy to Use
2. Efficiency
3. Easy to Use
What do you dislike about the product?
1. High Pricing
2. Nothing else, everything is fine
2. Nothing else, everything is fine
What problems is the product solving and how is that benefiting you?
Ease of communication among the my customers.
Great Sales and Customer Success Support
What do you like best about the product?
Having used Sendbird since 2018, we can attest to the fact that they have provided excelent after sales service and support, especially when it comes to adjusting the plans and feature set according to our changing needs and requirements as a growing startup.
What do you dislike about the product?
Perhaps the pricing model could be more transparent and competitive
What problems is the product solving and how is that benefiting you?
Sendbird solves the need of building our own chat platform to enable live chats between our clients and users, saving us development resources
Easy to use and fast feeds
What do you like best about the product?
With many examples presented in an easy-to-understand manner
I was able to get quick feedback on my questions.
I was able to get quick feedback on my questions.
What do you dislike about the product?
I don't know because it doesn't bother me.
What problems is the product solving and how is that benefiting you?
Groups with a large number of users and chat
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