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A robust messaging platform with lots of messaging features for businesses
What do you like best about the product?
I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform.
What do you dislike about the product?
Senbird's pricing is on the higher side which would be difficult for startups to afford, also the leaning curve is a bit of a hassle for new users. The customer support is not the best in terms of providing resolution to issues the customers are facing.
What problems is the product solving and how is that benefiting you?
Sendbird allows us to engage more with the customers getting their user feedbacks, personalized interactions and suggestions.
It's scalability is a very useful feature to handle increased messaging volumes without any issues.
Instant messaging with the customers, allowing us to provide quicker resolutions.
Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities.
It's scalability is a very useful feature to handle increased messaging volumes without any issues.
Instant messaging with the customers, allowing us to provide quicker resolutions.
Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities.
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It was very easy to navigate and use
What do you like best about the product?
Having an opportunity to talk to our residents and learn more about different systems is amazing.
What do you dislike about the product?
Nothing! In my opinion! it is really faultless
What problems is the product solving and how is that benefiting you?
Helping us communicate small issues first and dealing with bigger complaints in person
Exceptional Reliability and Outstanding Support: A Perfect Partner in Sendbird
What do you like best about the product?
We've been using Sendbird for conversations, and it has been an exceptional experience. The platform is highly reliable, intuitive, and easy to integrate into our workflows. One of the things we appreciate most is the responsiveness of the team—Sendbird has consistently delivered features on demand, and their support is top-notch. The product manager and engineering teams are highly engaging, and they even spun up a custom dashboard for us in just two days, which has been a game-changer. We couldn’t ask for a better partner for our business!
What do you dislike about the product?
Sendbird offers a powerful, reliable messaging platform, but it can come with a steep price and a learning curve, especially for smaller teams or those requiring extensive customization.
What problems is the product solving and how is that benefiting you?
Establishing conversations between the customers, dashers, merchants and support.
Sendbird - Bringing more engagement to both students and staff that are using it.
What do you like best about the product?
I like that it allows students and staff to engage with one another which in return brings us closer and makes issues or ideas brought to the front, and makes things more openly spoke about which in turn makes things better I feel.
I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls.
I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls.
What do you dislike about the product?
There could be some extra videos in helping or tips on use so everyone gets the most out of using it.
What problems is the product solving and how is that benefiting you?
It is helping solve the problem of engagement being up to date with one another.
Easy to integrate
What do you like best about the product?
How complete the documentation was, it was fairly simple to integrate.
What do you dislike about the product?
Customer support took a bit longer to respond than expected, it was a fairly simple issue (a typo on our side, totally our fault), I believe it could've been resolved faster than it was.
What problems is the product solving and how is that benefiting you?
It is helping us send out reminds all across our patients, and it has been a breeze to analyze how users are reacting to this notifications.
It becomes easy for me to have a communication channel between me and my customers.
What do you like best about the product?
1. Robustness
2. Efficiency
3. Easy to Use
2. Efficiency
3. Easy to Use
What do you dislike about the product?
1. High Pricing
2. Nothing else, everything is fine
2. Nothing else, everything is fine
What problems is the product solving and how is that benefiting you?
Ease of communication among the my customers.
Great Sales and Customer Success Support
What do you like best about the product?
Having used Sendbird since 2018, we can attest to the fact that they have provided excelent after sales service and support, especially when it comes to adjusting the plans and feature set according to our changing needs and requirements as a growing startup.
What do you dislike about the product?
Perhaps the pricing model could be more transparent and competitive
What problems is the product solving and how is that benefiting you?
Sendbird solves the need of building our own chat platform to enable live chats between our clients and users, saving us development resources
Easy to use and fast feeds
What do you like best about the product?
With many examples presented in an easy-to-understand manner
I was able to get quick feedback on my questions.
I was able to get quick feedback on my questions.
What do you dislike about the product?
I don't know because it doesn't bother me.
What problems is the product solving and how is that benefiting you?
Groups with a large number of users and chat
easy to use
What do you like best about the product?
Various functions but very easy to use.Easy to adjust and respond to
What do you dislike about the product?
Not otherwise specified. If I were to dare to write, I would like a Japanese manual.
What problems is the product solving and how is that benefiting you?
Used to implement a chat function in the app game in operation.
Great service & support
What do you like best about the product?
It was a pleasure to work with Sendbird APIs & support engineers.
What do you dislike about the product?
Platform SDK support was lacking a year ago but it has improved
What problems is the product solving and how is that benefiting you?
In-app chat
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