We integrated Sendbird last year into our products, primarily for chat facilities in our healthcare application. We provide online services where patients connect with doctors, utilizing video calls for online consultations. For video calls, we initially used Vidyo and now use Avora. For chat, we switched from CometChat to Sendbird last year.
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Easy to use, great tool!
What do you like best about the product?
Its really easy to use and a helpful tool
What do you dislike about the product?
Logging in and finding the right channel can be quite complicated and take a while
What problems is the product solving and how is that benefiting you?
Gives students a community and boots communication
Flexible Messaging Platform with Great Potential
What do you like best about the product?
We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building.
What do you dislike about the product?
We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve.
What problems is the product solving and how is that benefiting you?
Problems solved by Sendbird for me is
- Lack of Real time Communication
- Scalability Challenges
- Data Security and Compliance
- Lack of Real time Communication
- Scalability Challenges
- Data Security and Compliance
Ai powered communication channel for customer support solutions
What do you like best about the product?
I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements.
What do you dislike about the product?
the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024.
What problems is the product solving and how is that benefiting you?
sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons.
The optimal API platform for a successful messaging business
What do you like best about the product?
Sendbird already offers various chat APIs. It’s an excellent platform where you can apply the appropriate APIs without the need for developing them yourself. If you’re considering introducing chat functionality, this is the easiest and best solution.
What do you dislike about the product?
There are times when service disruptions occur due to internal server errors in Sendbird. Since it’s likely to be used for commercial services, it would be great if more attention were given to server management.
What problems is the product solving and how is that benefiting you?
I like that Sendbird already has various chat APIs fully implemented.
Sendbird review
What do you like best about the product?
The account manager is very collaborative. Most of our requests are being granted as long as they're reasonable.
What do you dislike about the product?
We've reached a plateau in terms of the rates as we've reached the highest volume already in their tiered pricing. Perhaps a consideration for further discount as we've been hitting more than twice of the highest tier.
What problems is the product solving and how is that benefiting you?
The growing SMS cost for app notifications and promotional messages.
Reliable chat solution for Mobile games
What do you like best about the product?
While I was on a look out for a quick and robust, in-game chat solution, I stumbled upon Sendbird and it turned out to be a great solution for the release of a major new feature in our game Mini Football. The in-game chat and resource exchange has enhanced player engagement. The platform’s real-time messaging is reliable, which is essential for keeping players connected and collaborate.
What do you dislike about the product?
The documentation could be more comprehensive to help streamline setup for specific gaming needs, but overall, the support team has been responsive and helpful in addressing issues. This is based on my experience during the phase of integration.
What problems is the product solving and how is that benefiting you?
- In-game live chat service - helped in engaging players to build teams and collaborate within their team, in my game Mini Football.
A supercharged customer engagement tool
What do you like best about the product?
The most helpful thing about Sendbird is, that this is an all-in-one package for Customer Engagement & Customer Support tool with an Agent's login with user & access management and an SDK for mostly all code bases which helps the implementation so easier.
What do you dislike about the product?
It has all the features built-in but it doesn't feel easy to integrate other third-party systems like other ticketing and CRM systems.
What problems is the product solving and how is that benefiting you?
Our product needed a customer support tool with minium or no code solution where we can integrate with our react native code base. Send bird is only tool which we can able to get all features in plug in mode. Now we don't need to worry much about the development of Customer Support where we will focusing on the core of the product.
Efficient and Customer-Focused: Senbird Transforms Our Food Delivery Operations
What do you like best about the product?
As a food delivery platform, it allows us to interact with and resolve customer queries more efficiently, making our daily customer management and communication much easier. Task management, team collaboration, and reporting are made seamless, which has helped us improve productivity and maintain better oversight of ongoing projects. Additionally, the customer support team is responsive and genuinely interested in helping us maximize the platform's potential.
What do you dislike about the product?
the initial setup and API integration taking some time, and if it could allow us to use our own dashboard it would be more useful.
What problems is the product solving and how is that benefiting you?
Handling customer support made easy and reduced our work load.
Reliable and crash-free with good communication enhancement
What is our primary use case?
How has it helped my organization?
We observed benefits immediately after deploying Sendbird. Our app's APK size was significantly reduced by almost 10 MB compared to CometChat. This was crucial in areas like Pakistan, where devices and internet quality can be low, making it easier to install the product without consuming much space.
What is most valuable?
Sendbird is reliable and generally crash-free. We utilized its chat features, including images, video, and text messaging.
What needs improvement?
The most significant issue with Sendbird is the support. The support team did not assist adequately with crashes in the Sendbird segment and release. Moreover, their pricing is very high compared to competitors, which is a concern for us.
For how long have I used the solution?
We have been using Sendbird for over a year.
What do I think about the stability of the solution?
Despite two persistent crashes in Crashlytics related to Sendbird, there have been no major stability issues or downtime on their side.
How are customer service and support?
The support service is unhelpful, especially when diagnosing and addressing crash issues. Even though we reached out multiple times, the response was inadequate, and without any video call assistance.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Sendbird, we used CometChat. We found Sendbird to be much better than CometChat.
How was the initial setup?
Integrating the Sendbird UIKit was challenging due to inadequate documentation. We expected to integrate it much faster. It took about three weeks.
What's my experience with pricing, setup cost, and licensing?
Sendbird's pricing is significantly higher than other competitors and non-negotiable, which makes it quite expensive for organizations.
Which other solutions did I evaluate?
We previously used CometChat before switching to Sendbird.
What other advice do I have?
I'd rate the solution eight out of ten.
amazing app for students
What do you like best about the product?
that all students can speak to each other, organise events and meet eachother. I like how they can discuss problems at the property
What do you dislike about the product?
i have to search for my building curzon house every time
What problems is the product solving and how is that benefiting you?
I can see what all students are talking about on the site
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