In our company, we are using Sendbird for building a chat feature within our salon application.
I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops.
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Sendbird for Salesforce is a game changer
What do you like best about the product?
Sendbird for Salesforce is easy to implement and configure.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
What do you dislike about the product?
I feel documentation could improve, and understanding the licensing model might help
What problems is the product solving and how is that benefiting you?
Sendbird has helped us solve the issue of having customer communications data in different systems.
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
Facilitates user communication with rich features
What is our primary use case?
What is most valuable?
There are many useful features with Sendbird. I can add various data with metadata within individual messages or group channels. Online and offline messaging capabilities are especially beneficial.
Additionally, features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
What needs improvement?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration. Stability issues sometimes occur when listing group channels. Chat messages occasionally do not appear in the correct order.
For how long have I used the solution?
I have been using Sendbird for two or three months.
What do I think about the stability of the solution?
While Sendbird works well overall, the stability is sometimes affected by chat lists being randomly ordered rather than in chronological order. For stability, I would rate it as seven or eight out of ten.
What do I think about the scalability of the solution?
The scalability is quite effective. That said, I faced disappointment with documentation. Once past the initial setup and understanding, it becomes easier to manage without constant reference to the documentation.
How was the initial setup?
The initial setup is easy to implement, although the documentation does not provide sufficient information for beginners on starting the SDK.
What about the implementation team?
I am independently testing Sendbird with my Flutter application.
What's my experience with pricing, setup cost, and licensing?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.
What other advice do I have?
I would recommend Sendbird to others. In our startup, we have advised two applications to use Sendbird for their chat features.
On a scale of one to ten, I would rate Sendbird overall as eight out of ten due to its feature-rich yet requiring improved documentation.
Senbird is a great platform for me to contact with the customers
What do you like best about the product?
It helps me to resolve my residents' problem easily and better communication.
What do you dislike about the product?
I need more time to get to know how to use it well.
What problems is the product solving and how is that benefiting you?
I do not have to contact students in the old ways and senbird makes it easy to contact everyone
Sendbird Review
What do you like best about the product?
It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too.
What do you dislike about the product?
There is nothing I dislike about Sendbird at the moment
What problems is the product solving and how is that benefiting you?
Solving the problem of less queues at reception and quicker responses with questions residents may have. This benefits us because queues sometimes can get really long at reception which can also take a long time, with Sendbird, we're able to communicate better and efficiently with our residents
Flexible with good chat management but has documentation challenges
What is our primary use case?
We use the Sendbird JavaScript SDK for a React Native mobile app, specifically to manage all of our chat software. Instead of having our own WebSocket application for users to be in group channels or chat rooms, we use Sendbird for all of that.
How has it helped my organization?
Sendbird serves as our WebSocket application, managing data on chat rooms and users connecting with each other.
What is most valuable?
Sendbird is very flexible, and they have made great strides towards optimization. The features that allow you to quickly gather chat rooms and chat room data, as well as messages for each chat room, along with the caching capabilities, are extremely helpful. The ability to quickly get up and running with minimal work and get people in chat rooms is very valuable for us. Sendbird serves as our WebSocket application, managing data on chat rooms and users connecting with each other.
What needs improvement?
At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds.
For how long have I used the solution?
We have been using Sendbird for about a year and a half now.
What do I think about the stability of the solution?
Stability has never been a problem; not once. It's been fantastic.
What do I think about the scalability of the solution?
Sendbird is highly scalable, and we are not concerned about our app growing and hitting limits.
However, occasionally unexpected behaviors from the SDK lead to challenges such as rate limits. We're aware of the limits on the number of users in groups or chat rooms, but we're not worried about these limits at the moment.
How are customer service and support?
Their support team is helpful and responsive. They have a forum where both the community and support team respond quickly, and we've had good experiences reaching out to them.
What's my experience with pricing, setup cost, and licensing?
I actually don't know anything about their pricing.
What other advice do I have?
Be aware of rate limits and watch out for any quirks or unexpected behaviors as you're building out your app. I would rate the solution seven and a half out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Enhancing real-time communication with valuable messaging features
What is our primary use case?
I have used Sendbird in my past applications for real-time chatting. These applications were for real-time video calling, chatting, and social media type functionalities.
What is most valuable?
Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators. These are valuable features as they enhance the real-time communication experience.
What needs improvement?
I don't see the need for improvements in basic functionalities like messaging and calling. More analytics tools could be integrated into Sendbird. Additionally, if functionalities like emojis created by WhatsApp could be integrated, it would enhance the product.
For how long have I used the solution?
For three years I have worked on these applications which took about three to three and a half years to complete.
What do I think about the stability of the solution?
I faced issues not from Sendbird, but from our code. Sometimes sessions are not managed properly and get destroyed when users return to the application. I've resolved these issues by storing tokens locally, which allows for better management.
What do I think about the scalability of the solution?
Sendbird handles millions of messages daily and manages high traffic effectively, making it suitable for scalability in applications.
How are customer service and support?
Sendbird's customer support is good. Whenever I had issues and mailed them, they replied within 24 to 72 hours. However, for critical issues, quicker response times would be more helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
The configuration is easy if you have knowledge of React Native and JavaScript. However, integrating it into an application requires experience with these technologies.
What's my experience with pricing, setup cost, and licensing?
Sendbird offers different plans. There is a starter plan for $399 per month, and a pro plan for $799 dollars. They also offer customization options affecting the pricing.
What other advice do I have?
If you need easy-to-use functionalities, Sendbird can be directly integrated.
I'd rate the solution eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Sendbird provides all necessary APIs needed build full fledged customer support application.
What do you like best about the product?
SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience.
What do you dislike about the product?
The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use.
What problems is the product solving and how is that benefiting you?
We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs.
Reliable Messaging Platform with Excellent Support
What do you like best about the product?
Sendbird offers a reliable and scalable platform that integrates seamlessly with our systems. Their team is highly responsive and works closely with us to ensure our goals are met.
What do you dislike about the product?
One challenge we've encountered is that certain features are not fully supported by the available APIs. However, their support team is always quick to assist and provide the data or solutions we need.
What problems is the product solving and how is that benefiting you?
Sendbird is helping us streamline development by providing a reliable and scalable chat solution.
Sendbird for Customer Support and AI Integration
What do you like best about the product?
I like that Sendbird makes customer support simple and efficient. It has an easy to use interface, lets you check metrics with iframes, and includes automatic AI replies that save time and improve response quality.
What do you dislike about the product?
initial setup and integration can be a bit tricky for new users. But once that’s done, the platform works well and gives a smooth experience for customer support.
What problems is the product solving and how is that benefiting you?
Sendbird helps manage customer support easily with a clear communication platform. I can track performance and user engagement using iframes, and the automatic AI replies make sure customers get quick responses, even after hours. This improves customer satisfaction and saves time for the support team.
Elevated chat experience through robust file transfer for mortgage interactions
What is our primary use case?
I created a chat on our page, and I also created a chat for a website portal and a chat in a Chrome extension.
It was a chat between a borrower and a loan officer on a mortgage application platform. The borrower could ask questions, and the loan officer could respond and request documents, signatures, etc.
How has it helped my organization?
Sendbird helped by implementing the chat, which was the main purpose for using it.
What is most valuable?
The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats.
What needs improvement?
I would want to add features like impersonating for chats or adding a user from the admin to help test chats. Impersonating a user or using a template user to send messages for development purposes would be very useful.
For how long have I used the solution?
I have been working with Sendbird for almost a year.
What do I think about the stability of the solution?
We did not face any problems with performance.
What do I think about the scalability of the solution?
Sendbird is scalable on their end, but not on the customer's end. However, we did not notice any issues, probably since it is scalable.
As for customers, we have up to 10,000 users.
How are customer service and support?
I don't remember escalating any questions to technical support. Most issues could be reported directly on the documentation page, which could be fixed easily.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not have any other chat solution before Sendbird. We used Sendbird from the start.
How was the initial setup?
The initial setup was straightforward, and the documentation covered 100% of our needs. Everything was clear.
What about the implementation team?
We had 30 developers working on the initial setup and on the solution in general.
What other advice do I have?
I would most likely recommend Sendbird as it is easy to use and easy to set up.
I'd rate the solution nine out of ten.
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