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Vonage Contact Center (VCC)

Vonage

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    Health, Wellness and Fitness

Vonage Review

  • June 10, 2016
  • Review provided by G2

What do you like best about the product?
We switched from Comcast to Vonage for our phone system and internet! We love the phones that Vonage provides and the features they contain (such as voicemail, transferring calls, caller ID). We have only had a couple of outage problems since we signed up approximately 6 months ago, which is great for business! We love being able to transfer phone calls between extensions AND between buildings (we have 2 on site). This makes it much, much easier to get calls to the right person MUCH quicker!
What do you dislike about the product?
There isn't much to dislike about Vonage except that when one product goes out (phones or internet), everything else will soon follow suit. Vonage customer service has been very helpful with any issues we've had and they are very timely in their responses.
What problems is the product solving and how is that benefiting you?
We've been able to give each doctor/work station in our clinic an extension and are easily able to transfer phone calls in between those extensions. We've also been able to transfer phone calls over to our boarding kennel which is in a different building but right next door!! This makes it so much easier for our staff AND for our clients!!
Recommendations to others considering the product:
DO IT!! You won't regret it! The customer service is excellent! The product has so many features you may be overwhelmed at first figuring out everything but you will LOVE it once it is all set up in your office!!!

    Mandi P.

Improving efficiency

  • June 06, 2016
  • Review provided by G2

What do you like best about the product?
The best part of Vonage is the ease of use and customer service. Any time I need to call, I'm able to get quick advice and assistance. We have been able to greatly reduce the amount of third party companies that we rely on for support at our busy office.
What do you dislike about the product?
We are told fairly frequently that we sound like we are cutting out/on a cell phone. The call quality could definitely use some updating. We get this complaint from customers both on outgoing and incoming calls. The online help/search feature can be a little confused. Often I type in a topic and get suggestions that aren't really about the topic. That is why I often find it easier to just call with any questions I have.
What problems is the product solving and how is that benefiting you?
Before signing up with vonage, we had many companies handling multiple facets of our daily operations. With vonage, we have been able to streamline those to be less. We are a landscaping company so we are often out of the office/out in the field with clients. Vonage has allowed us to be able to forward calls with ease so we can still assist our customers even if not physically in the office ourselves.
Recommendations to others considering the product:
Do as much research as possible. Don't let initial sticker price shock you and deter you. Review and compare to see the real value in Vonage!

    Boyd H.

Very good VOIP, best I've used

  • May 28, 2016
  • Review provided by G2

What do you like best about the product?
The best part has been the lack of communication failure, great uptime, and sales promotion when on boarding.
What do you dislike about the product?
While the phone app has increased considerably I feel it still needs some refining. Also, while I am the account admin and have experience in these things, using anything beside a desk phone can be a daunting task for someone off the street (like a volunteer).
What problems is the product solving and how is that benefiting you?
We had a 24 year old PBX install that was getting close to failure, and worse we were paying for insurance on the thing. It was expensive and rudimentary. We have advanced significantly and saved a sizable sum of money.
Recommendations to others considering the product:
Continued refining of the existing products is all that is needed, and getting better all the time.

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