Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Very good overall Communications Platform with many facets
What do you like best about the product?
The best thing about my experience with Vonage Business Communications has been the expansive number of tools within their platform. Particularly, my organization has benefited greatly from access to Mobile Connect which allows us to access our office phones from our mobile device. The auto attendant feature and Hunt Group (as it's called), are both very easy to set up and also adjust as needed with the help of the Vonage Support Team.
What do you dislike about the product?
Due to the wiring in our office building, we have our internet through another ISP. This has caused us some headache in fixing issues with our phones when our internet is not working. It makes service calls complicated, because we have to go between Vonage and our ISP simultaneously. The other thing to note is that with Vonage Business Communications, their support is divided into two different phone numbers based on the size of your account. If you are a Vonage Enterprise customer (bigger account), you have a different support line than the other Vonage Business people which can be a bit confusing at first.
What problems is the product solving and how is that benefiting you?
With Vonage Business Communications, my organization is able to access all of our communications tools from anywhere. We regularly take advantage of Mobile Connect when we are outside of the office.
Recommendations to others considering the product:
Take full advantage of the whole platform. There are many tools that I currently do not use but would love to integrate more. The Business Communications platform is much more than just VoIP, so be sure to learn about all the features.
Great Company!
What do you like best about the product?
Excellent customer service, really good comunication , the always listen to the customer, every time I call the solve my problem ( this is not often, is hard to have a problem with this app)
What do you dislike about the product?
so far nothing, no complains at all, nice to work with them!
What problems is the product solving and how is that benefiting you?
I am at Costa Rica and company I work with is in USA so no problem to comunicate
Recommendations to others considering the product:
I dont have any particular recomendations, I will say is a smart decision to use Vonage
Vonage Business Communications- VOIP Evolved
What do you like best about the product?
I love the app, the web portal, and business texting features. The business texting features takes the hassle out of getting a company phone and having to carry another device in your pocket. The customer service department really surprised me because they answer the phone politely and professionally. The one customer service rep that I worked with definitely knew how to connect with the customer and even took the chance to know more about my business while his computer was updating my account. I believe his name was Mario <-- promote this guy!
What do you dislike about the product?
The one thing I really dislike about Vonage Business Communications is the lack of picture messaging clients. I believe that they are working on this but at the moment it is counter productive for a business app to have picture messaging integrated. But once their infrastructure can handle MMS messaging I believe that the app and web portal will soon become a killer feature.
What problems is the product solving and how is that benefiting you?
The need for having a second phone is eliminated. I believe that an all in one app is a great way to cut down on costs and keep funds for other more important purchases.
Recommendations to others considering the product:
If your business is small and you dont want large PBX boxes for your phone lines, Vonage is your go to solution.
Great Service. Just works.
What do you like best about the product?
The admin interface pretty much handles everything. I have yet to find something I can't figure out. The mobile app is also very useful so we can answer calls remotely (not sure if that's a good thing for my social life). We have setup 5-6 phones and they all work perfectly. The price is pretty competitive and they are really fast at shipping out hardware.
What do you dislike about the product?
Calling a cs rep can take a long time sometimes. However, they always seem to get my issues sorted. The only technical issues I had were related to figuring out the CallerID settings and how to setup the call flow options. It was a little complicated but I sorted it out once I talked to a rep.
What problems is the product solving and how is that benefiting you?
We use it for a job and they phones worked perfectly out fo the box. No call quality issues even at our lower bandwidth offices. Having working phones is critical. The voicemail and advanced call routing made it very simple to have custom workflows.
Recommendations to others considering the product:
You will have a lot of people offering similar services for slightly less price. Vonage is worth the little extra for the power of their enterprise.
Simple and user friendly
What do you like best about the product?
Easy to set up. Cost effective and features that are handy when you use it for business. Call forwarding, Transferring, conference call are all made simple and easy to use.
What do you dislike about the product?
Its a little too complicated when you want to make a video call.
What problems is the product solving and how is that benefiting you?
I have been using vonage to work from home and office. I receive inbound calls from customers and I call them back as well. It gives the user a clear data about the number of calls made and received. The call handling time and the ability to record and listen to your calls and voice mails.
Recommendations to others considering the product:
Highly recommend for any start up company since it is easy to set up and comes with features that any call center would need.
Vonage Business - the best for remote teams
What do you like best about the product?
Vonage Business allows our team to work remotely with dedicated phone and text service. We are able to contact customers and others, while staying connected with each other. And it works anywhere we have internet service or cell phone connection
What do you dislike about the product?
The texting does not accept graphics, and the phone service is at the mercy of your local connection.
What problems is the product solving and how is that benefiting you?
This allows us to have devoted business phone service, while still using our cell phones. This means we can focus on making other investments instead of buying physical phone equipment
Good system, but the click to dial is an issue
What do you like best about the product?
Great system for mobile use, and interoffice messaging.
What do you dislike about the product?
the click to dial feature is not truly a click to dial - it calls you back and then rings to the person you are calling.
What problems is the product solving and how is that benefiting you?
better communication both inter-office and with external clients/applicants/vendors
Best Voip application
What do you like best about the product?
Vonage business is helpful when I try to connect with other people via voice calls or messaging. It's interface is very easy and has multiple functionalities unlike other similar apps. we can do voice calls, send voice messages, text messages etc. We can save number as contacts as well for future access.
What do you dislike about the product?
Sometimes it is incompatible with older versions of the operating systems. If they work on any and every operating system, it will be great.
What problems is the product solving and how is that benefiting you?
As a recruiter, I call people (candidates) and screen them on a daily basis. I use Vonage business application to call, send voice and text messages to candidates and easily connect with them.
Recommendations to others considering the product:
It's so far the best Voip application available with multiple functions. Please try.
Much better than previous phone system
What do you like best about the product?
The ease of my Non Profit foundation, of 200 individuals, being able to communicate using this phone system.
What do you dislike about the product?
Wish you can transfer calls from desk phone to mobile app.
What problems is the product solving and how is that benefiting you?
Coming off of a previously used phone system that always had issues of breaking up calls, losing calls, and slow use of the app, Vonage does not have issues in these areas.
It can get the job done, but there must be better options out there
What do you like best about the product?
Ability to use a computer app, website, office phone, and cell phone app. Custom lines for team members, voicemail, phone tree options, and texting option
What do you dislike about the product?
Setup took a lot longer than anticipated. We had old vonage phones and we were unable to use them and had to repurchase new equipment. You would think you can use their phones over again for a new business account.
What problems is the product solving and how is that benefiting you?
Reliable phone communication system
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