We use the solution for application firewall purposes. We use both mobile and web applications.
NGINX Plus with NGINX App Protect Premium - Ubuntu 20.04
NGINX, Inc. | v1.13Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
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A scalable solution for application firewall with easy deployment
What is our primary use case?
What needs improvement?
During the NGINX App Protect v1.1 upgrade, we encountered compatibility issues with our existing telecom infrastructure, specifically the load balancer and WAF. These issues manifested as difficulties with the HTTP 1.1 protocol. While attempting to solve the problem through upgrades, we ultimately opted for alternative solutions as the desired effect could not be achieved. This highlights the technical challenges of integrating NGINX App Protect with diverse network components.
For how long have I used the solution?
I have been using NGINX App Protect for more than five years.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability an eight-point five out of ten.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The customer service’s response should be faster.
How was the initial setup?
The initial setup is straightforward. For deployment, we configured basic configuration, and after mounting, We observed our application for almost four months. After that, we proceed to enforcement blocking mode. Typically, all our applications are live, so we can't block it on day one. We observed it for a long time, like six months, and then we went into step-by-step blocking mode.
Three people are required for the solution's deployment.
What's my experience with pricing, setup cost, and licensing?
The product is expensive and has a subscription-based licence.
What other advice do I have?
NGINX App Protect's high price and limited support options can be a drawback. While troubleshooting basic issues is manageable, resolving advanced problems through paid support channels can be expensive and experience delays.
I recommend the solution if the client has no financial issues regarding their WAF or LTM solutions. Still, if they are budget constraints, one should think of other options like Fortinet.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Stable solution with efficient security management features
What is most valuable?
The solution has the best traffic management and security management features. In addition, it has good interface and documentation features. Also, it integrates with other solutions.
What needs improvement?
The solution's technical support could be better.
For how long have I used the solution?
I have been using the solution for six years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
We plan to increase the solution's usage in our organization.
How are customer service and support?
The solution's technical support team is good. Although, sometimes they ask us to provide the configuration file instead of addressing the current technical issue. Most of the time, the error doesn't need a configuration file to resolve it.
How would you rate customer service and support?
Positive
What was our ROI?
The solution generates a return on investment.
What's my experience with pricing, setup cost, and licensing?
The solution's price is reasonable. Its license renewal costs around R200,000.
What other advice do I have?
The solution requires essential training to understand the functionality. I rate it a ten out of ten.