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Pega Cloud

Pegasystems | 1

Reviews from AWS Marketplace

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External reviews

267 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Financial Services

Slightly expensive

  • May 17, 2022
  • Review provided by G2

What do you like best about the product?
Out of the box features of case flows, reporting, sla, openspan bot, integrations with most of the cloud applications like DocuSign, AWS services etc ..
One click mobile app conversion.
What do you dislike about the product?
Lack of good ui, customisation is an issue, cost and producing is on thehigher side .
Pega support is not that refined.
What problems is the product solving and how is that benefiting you?
Automations of manual work
Building automation suites including portals hosted on pega.
Mobile apps for the desktop applications etc ..
Recommendations to others considering the product:
Can solve a lot of use cases for business....but need diligence in deciding where to use it.

    Winter G.

Great Software for Co-Browsing

  • March 14, 2022
  • Review provided by G2

What do you like best about the product?
This software is really helpful for customer service. If a customer needs help or has a question, we can immediately help them with cobrowsing. It is safe as well and you don't need to download anything.
What do you dislike about the product?
I haven't found anything I dislike about the software so far.
What problems is the product solving and how is that benefiting you?
Instead of customers having to reach out and be frustrated with their problem. we can fix it before the customer starts getting frustrated. The software is fully secure, so we don't have to worry about information being stolen.

    purva k.

How to customize the getContent acitivity?

  • March 11, 2022
  • Review provided by G2

What do you like best about the product?
It's a low code platform and easy to use to develop the application in the minimum time period.
What do you dislike about the product?
It is a little expensive compared to other tool
What problems is the product solving and how is that benefiting you?
Its build quickly, automate intelligently, scale with confidence

    Dan L.

Love it Here!

  • March 01, 2022
  • Review provided by G2

What do you like best about the product?
I like the flexibility that the program gives me to do my day-to-day when it comes to working in the Tech SAAS space. I also know that a ton of colleagues have also benefited hugely as well
What do you dislike about the product?
I didn't dislike anything if I'm being honest. To speak candidly, you guys really nailed it!
What problems is the product solving and how is that benefiting you?
Well the customer expierence is huge when it comes to saling. I like how I can make sure the customer is engaging and taking full advantage of what I am telling them.

    Kevin D.

Its good

  • January 18, 2022
  • Review provided by G2

What do you like best about the product?
I like being able to review my calls, search sort and find other team member calls
What do you dislike about the product?
UI could be better. It takes a long time to find the calls I'm looking for.
What problems is the product solving and how is that benefiting you?
Call reviews and looking for areas to improve.

    Amit G.

Best solutions for low code, BPM, Campaigns, excellent UX

  • January 13, 2022
  • Review provided by G2

What do you like best about the product?
Best solutions for low code, BPM, Campaigns, excellent UX
ease of use
great at collaboration
What do you dislike about the product?
getting talent who knows the product is a challenge
What problems is the product solving and how is that benefiting you?
BPM
Customer Campaigns

    Information Technology and Services

Software to crush business complexity

  • January 02, 2022
  • Review provided by G2

What do you like best about the product?
Amazing software. In little time we can build complex business solutions. Same solutions we can then move to Chatbot, etc. It is equipped with AI & other latest technologies.
What do you dislike about the product?
PEGA support is very poor. Whenever we get stuck in development phase solution is awaited for many weeks from Pega team. Certification cost is vey high. Also currently it's difficult to get a PEGA developer.
What problems is the product solving and how is that benefiting you?
We are trying to reduce time & human efforts in U S Healthe care- Provider support. We used Chatbot for good customer experience. We also used Sortspoke to upload documents.

    Pranay S.

I have been working into PEGA platform from last 6 years. It's a powerful features tool.

  • December 28, 2021
  • Review provided by G2

What do you like best about the product?
New application from scratch, MVP can go live within 90 Days. Ease integrations and application development increases 7 times faster compared to java.
What do you dislike about the product?
No dislikes till now in my pega carrier.
What problems is the product solving and how is that benefiting you?
It's one of the best CRM tool, which solves the complex workflow management with its case management methodology.
Provide ease for complex application development.

    Sai C.

Good BPM tool

  • December 16, 2021
  • Review provided by G2

What do you like best about the product?
1. Customer Support.
2. The Clipboard where all the customer information can be seen.
3. The Navigator tool which shows the flows or path followed to reach a certain end status.
What do you dislike about the product?
1. The application developed using Pega was slow though it improved after the version upgrade.
2. Difficult to implement Pega in the Agile model.
3. Application needs a significant amount of CPU power to run meaning higher ROM & RAM which increases cost.
What problems is the product solving and how is that benefiting you?
1. Customer Dispute Processing system in Banking and Credit Cards.
2. Integrating multiple other functionalities of the Banking Back End application like Billing Collections, Customer Service Representative flows with Dispute processing.

    Package/Freight Delivery

Review

  • November 30, 2021
  • Review verified by G2

What do you like best about the product?
That it does cases in a quick time Period
What do you dislike about the product?
That it crashes or does not want to save some cases and gives an error message.
What problems is the product solving and how is that benefiting you?
To create cases, assign cases, leave messages for agents and looking up case notes and trace agent information.

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