Grafana Enterprise
Grafana LabsExternal reviews
152 reviews
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Open-source solutions work adequately but future AI enhancements and advanced tracing capabilities are desired
What is our primary use case?
We actually work with BMC and similar solutions, and while I wouldn't say that they are the same as a full, fully-fledged APM, we're working our way up using open source and everything, so I don't know how far we'll get with that. We're a government agency, and although these costly tools are very efficient and useful, it's hard for me to convince the organization about that, especially since we're not allowed to use public cloud solutions, so we have an on-prem solution, which makes us a demanding customer.We use BMC Helix with the AIOps solution, and while all of these are public domain knowledge because we have to be open with how we procure and purchase our services, I am not the one who would purchase such a system. I would be the customer to it and someone else would host it, while I work more with observability, such as the Grafana stack and the cloud-native solutions.We're working with Grafana more actively now for maybe a couple of years, and we are looking at Tempo and the tracing solutions to see if it will scale. We have metrics back-ends and everything, and we're basically late-stage discovery, early-stage implementation at large scale, with 1,400 people in our tech organization and a 14,000 people organization, where the technology side is just 10%.We get alerts from the alerting tools, and we act on them. I'm looking now at logs, Grafana, trace profiles, and while we're not yet into AI/ML and root-cause analysis, we do focus on alerting and, to some extent, plugins and app observability, mainly utilizing the basics for now.
What is most valuable?
We use Tempo for tracing and, of course, alerting and monitoring metrics. We've tested some features but we're only using a few of them actually, so I can't provide the full range of what different tools Grafana offers as an open-source project, but it's definitely useful for monitoring, alerting, logs, and analysis.Grafana integrates with some of the tools we've chosen beforehand, and while I'm not the right person to elaborate on this since I'm more focused on managing big teams, the teams working with it seem happy. We used to have performance issues, which could be due to running it in an OpenShift environment, but functionality-wise, it seems to be useful, albeit not offering the same power tools as APM such as AppDynamics.
What needs improvement?
The whole AI capability would be useful for Grafana in the future, and while I don't think we're mature yet, I would want to see improvements, especially in the tracing part, where following different requests between different services could be more powerful.
For how long have I used the solution?
Depending on how you define use, whether it's in production or just dabbling with it, I would say that using it actively with a subset of the team has been for maybe two years.
What do I think about the scalability of the solution?
You have to scale horizontally to deal with issues.
How are customer service and support?
We might have gotten help from technical support, but I'm not sure how much since I haven't seen an invoice for purchasing support, so it's probably community open-source style.
How would you rate customer service and support?
Neutral
What other advice do I have?
I would probably recommend Grafana for monitoring and analytics tasks, but since I haven't really pushed it to the limits from a non-functional perspective, I would hesitate if someone from a high-scale Telco environment asked for my recommendation.I rate Grafana a six out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Dashboard as a Service DaaS
What do you like best about the product?
- Graphic Design
- Dashboards + Alerting + Ticketing + Annotations
- Integrate with any Data Source
- Auto Dashboards recommended
- You find templates on the Forums
- Continous features improvements
- Easy implementation
- Daily basis visualizing
- Data Transformation
- Dashboards + Alerting + Ticketing + Annotations
- Integrate with any Data Source
- Auto Dashboards recommended
- You find templates on the Forums
- Continous features improvements
- Easy implementation
- Daily basis visualizing
- Data Transformation
What do you dislike about the product?
- You do not find lot of documentation about doing the dashboards and understanding the calculations/transformations.
What problems is the product solving and how is that benefiting you?
- Infrastructure status page
- Daily Up Status
- Daily Up Status
Outstanding visualization tool with easiness
What do you like best about the product?
The query builder and visualization features are outstanding. We can quickly implement and configure dashboards.
What do you dislike about the product?
GUI can sometimes feel clumsy, with many windows and panels, making it difficult to scroll and navigate.
What problems is the product solving and how is that benefiting you?
With Grafana, we monitor time series and analyze the data over a period of time using visuals. We also create alerts.
Effective alerting and user management enhance monitoring but needs a better interface
What is our primary use case?
I use Grafana mostly for monitoring purposes, such as tracking errors or alerts. When certain thresholds of warnings or errors are breached, Grafana sends me an alert because I am supplying it with data. Another use case I have is monitoring CPU usage and bandwidth.
What is most valuable?
I find Grafana beneficial due to its numerous plugins. Its alerting feature is effective because it allows me to set thresholds to send an email if a certain threshold is met. User management is good, and the administration features enable me to control user access.
What needs improvement?
The interface is not well-liked by my customers. Grafana cannot be easily embedded into certain applications and offers limited customization options for graphs. I think predictive capabilities in alerting could also be improved.
What do I think about the scalability of the solution?
Scalability is uncertain for me since I installed Grafana on only one server and did not scale it further.
How was the initial setup?
The setup process was easy for me to follow. I just needed to adhere to a step-by-step guide which was quite straightforward.
What other advice do I have?
I end up using my own customized open-source visualization tool instead of Grafana. Most of the time, I deal with technical aspects.
I rate the overall product seven out of ten.
Which deployment model are you using for this solution?
On-premises
A Disappointing Experience with Grafana Labs
What do you like best about the product?
The concept behind Grafana’s platform is promising—visually appealing dashboards, broad integrations, and the possibility to monitor metrics all in one place.
However, our overall experience turned out to be very disappointing.
Despite only testing Grafana Cloud’s Prometheus service for a short time—and encountering immediate limits that prevented any real functionality—we were billed thousands of dollars with no clear explanation or help.
Attempts to resolve the issue were met with minimal cooperation and opaque justifications that left us feeling let down rather than supported.
However, our overall experience turned out to be very disappointing.
Despite only testing Grafana Cloud’s Prometheus service for a short time—and encountering immediate limits that prevented any real functionality—we were billed thousands of dollars with no clear explanation or help.
Attempts to resolve the issue were met with minimal cooperation and opaque justifications that left us feeling let down rather than supported.
What do you dislike about the product?
Our company’s experience with Grafana Labs has been extremely disappointing and frustrating. We briefly tested Grafana Cloud’s Prometheus service—at most for an hour—and encountered immediate technical limits (remote write cap and rate limits). Despite those limits preventing a successful setup, Grafana still billed us thousands of dollars (over $4,000) for alleged “usage” we can’t verify.
When we requested a detailed breakdown (such as which metrics or IP addresses were involved), Grafana’s support team could only repeat that they saw a large volume of data hitting their cloud, insisting it was our fault without giving concrete evidence.
Their attempts at resolution were minimal at best—offering small partial refunds on a huge invoice—and pointedly ignored our contention that the usage data they claimed to have seen was inconsistent with our actual test.
Even after explaining that we never got the service fully working and canceled in fear of racking up more charges, Grafana was unwilling to provide a fair or transparent resolution.
If you’re looking for a cloud solution that stands behind clear pricing, customer-friendly policies, and helpful support, our experience shows Grafana Labs doesn’t meet those standards.
We ended up paying an unjustifiably high bill for a failed test and received almost no cooperation in understanding or rectifying the situation.
It felt like a money grab rather than genuine customer support.
When we requested a detailed breakdown (such as which metrics or IP addresses were involved), Grafana’s support team could only repeat that they saw a large volume of data hitting their cloud, insisting it was our fault without giving concrete evidence.
Their attempts at resolution were minimal at best—offering small partial refunds on a huge invoice—and pointedly ignored our contention that the usage data they claimed to have seen was inconsistent with our actual test.
Even after explaining that we never got the service fully working and canceled in fear of racking up more charges, Grafana was unwilling to provide a fair or transparent resolution.
If you’re looking for a cloud solution that stands behind clear pricing, customer-friendly policies, and helpful support, our experience shows Grafana Labs doesn’t meet those standards.
We ended up paying an unjustifiably high bill for a failed test and received almost no cooperation in understanding or rectifying the situation.
It felt like a money grab rather than genuine customer support.
What problems is the product solving and how is that benefiting you?
Grafana Labs aims to centralize monitoring data—metrics, logs, and traces—into one unified platform. That helps in general terms - They just dont want to execute on on helping their customers.
Displays data visually from multiple sources while integrating seamlessly with existing systems
What is our primary use case?
The primary use case for Grafana is to display data from Prometheus in a graphical user interface for easy monitoring and analysis of metrics. It is used for end-to-end tracing of applications and integrates with AWS services.
How has it helped my organization?
Grafana improves the organization by showing data from Prometheus in a user interface.
What is most valuable?
Grafana provides a user-friendly interface for viewing infrastructure metrics through dashboards. It integrates with Prometheus to pull data and offers a straightforward setup process.
Users can monitor metrics with greater ease, and the tool aids in quickly identifying issues by providing a visual representation of data. Grafana's integration capability is straightforward, which facilitates building dashboards as needed.
What needs improvement?
Grafana could consider building its own metrics system to eliminate the reliance on other tools like Prometheus, providing a one-stop solution.
For how long have I used the solution?
I have used Grafana for the last four to five years.
What do I think about the stability of the solution?
There are some instances, about one to two percent of the time, where dashboards do not work, however, these are manageable and typically attributed to the underlying data source.
What do I think about the scalability of the solution?
Grafana is pretty scalable as it can source data from multiple providers without limitation.
How was the initial setup?
The initial setup was straightforward. Those familiar with deployment find it easy to manage and deploy.
What about the implementation team?
The implementation is managed by a different team, and issues with integration have been minimal.
What's my experience with pricing, setup cost, and licensing?
I used the open-source version for my learning, which was free. In an enterprise setting, pricing is reasonable, as many customers use it.
What other advice do I have?
I rate Grafana eight or nine out of ten. The deployment of multiple tools could be streamlined into a single solution for better efficiency.
Complex features hinder streamlined user interface and good stability
What is our primary use case?
I use Grafana to deploy OpenVideo and to write an article on Medium on how we can deploy some open source projects with CloudFormation.
How has it helped my organization?
I have installed Grafana to see custom metrics like the number of connected users, number of rooms, and CPU usage.
What is most valuable?
All the features are complicated. It's comparable to Terraform, and I prefer CloudWatch.
What needs improvement?
The features are complicated and not intuitive. It would be better if they made the technology easy to use without needing to read extensive documentation. The dashboard interface is too wide, and it's challenging to find buttons or features.
What do I think about the stability of the solution?
Grafana is stable and has great engineers.
What do I think about the scalability of the solution?
I would rate the scalability at six out of ten. It meets some needs, however, it could be improved.
Which solution did I use previously and why did I switch?
I prefer CloudWatch over Grafana due to its ease of use.
How was the initial setup?
The initial setup is too complicated. Even at a junior level, I found it challenging to navigate without guidance.
Which other solutions did I evaluate?
I prefer CloudWatch with custom metrics.
What other advice do I have?
Make the interface intuitive and user-friendly. Highlight features clearly on the interface so that users can easily find and access them.
I'd rate the solution four out of ten.
Which deployment model are you using for this solution?
Public Cloud
Awsome product for montoring the server utilization
What do you like best about the product?
Its better tool for monitoring the utilization server.
What do you dislike about the product?
i dont ahve that much access.
loging issue
loging issue
What problems is the product solving and how is that benefiting you?
Its solved for montoring the utilization CPU, RAm and sever status
Great product to sort and view logs
What do you like best about the product?
We do not have to go in every node and check logs separetely. This tool organises the logs in such a great manner and also provides filters to apply. we can switch from different nodes to one another. I am a new user but it didnt take time for me to learn and use this tool.
What do you dislike about the product?
Didnt find any issue yet, it was pretty great for me
What problems is the product solving and how is that benefiting you?
grepping logs is the one problem it solved as I had to look in to lot of logs now it is very easy
clean visualization of financial data
What do you like best about the product?
Perform the predictability of financial data
What do you dislike about the product?
Limited usage language for some functionalities
What problems is the product solving and how is that benefiting you?
cash flow of my company
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