Talkdesk
TalkdeskExternal reviews
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Talkdesk REview
What do you like best about the product?
It's very user friendly and I like that we can see the team's result
What do you dislike about the product?
It runs a little slow and stats aren't always accurate. There are days when the total amount of calls I've taken is actually more than what shows on TD
What problems is the product solving and how is that benefiting you?
We are able to talk to our customers using TD and sound clear both ways
Recommendations to others considering the product:
If it's for a company that has more production than a start-up, I would not recommend it. It seems to be a good platform for companies that work on a smaller scale but I wouldn't recommend it to companies that work on a larger platform
Has boosted insight on how our team is doing.
What do you like best about the product?
I really like the fact that we are able to analyze on a very detailed level our call data. Before Talkdesk we really didn't have an idea of how many calls we were getting each day and how long it was taking us to get to them. Talkdesk has allowed us to gain better insight on that data.
What do you dislike about the product?
I would say the biggest negative is its reliance on the internet. We have had connectivity issues before and that can be really harmful when they disconnect you from a call you are already on.
What problems is the product solving and how is that benefiting you?
We have been able to add a call queue which has been instrumental in us not sending customers
Recommendations to others considering the product:
Make sure you have a very strong internet connection. Since these are softphones it does require a strong connection to make sure it works properly. I would also recommend having a team test it out before implementing it to the whole staff as for us it was a big change going from traditional phones to talkdesk.
Makes collaboration seamless
What do you like best about the product?
Love that I can submit or review tickets easily and collaborate with our support team on issues clients are experiencing. It also keeps them organized and responsible for tickets, as well as helps to weed out calls that are fake or telemarketers, which helps our call queue remain more manageable
What do you dislike about the product?
Occasionally logged calls dont show, making it hard for me as an account manager to see current activity from our support center.
What problems is the product solving and how is that benefiting you?
Keeping support reps accountable and organized so issue get resolved
Recommendations to others considering the product:
I would definitely recommend trying it out if you want to improve productivity
Easy to use and saves time
What do you like best about the product?
I like that I am now able to transfer calls to different departments within my company. It also allows for us to work from home on days I am unable to come into the office.
What do you dislike about the product?
I frequently have to adjust the input in my sound settings. I also think it could integrate better with Zendesk; right now it creates a ticket for every call placed when we already have tickets created for the same call.
What problems is the product solving and how is that benefiting you?
We started using Talkdesk to help us see where our volume is at. It allows us to categorize the reason for our calls.
One of the few that are as advertised
What do you like best about the product?
It does what it says it will do! Dispositions are easy to understand, calls are clear most of the time, and the Salesforce integration is smooth.
What do you dislike about the product?
I can't select a rep and just listen to them as they dial all day. Also, dispos don't push to custom fields.
What problems is the product solving and how is that benefiting you?
I need a call system that integrates seamlessly with SFDC and lets me listen to live calls.
Easy to Use
What do you like best about the product?
The system is very user friendly and has the features a small call center needs. I like that I can add things myself as the super user and not need to send everything to support.
What do you dislike about the product?
Sometimes the support staff is not very helpful. Haven't had luck with the oversees employees.
What problems is the product solving and how is that benefiting you?
Being able to answer the phone in a timely manner and for us, know who is calling. The ring groups are very nice. I am able to run reports instantly. Because of the ease of use, we are very productive and the integration with Infusionsoft is an added bonus on helping us be more efficient.
Recommendations to others considering the product:
I would recommend the product b/c it's ease of use and many of the features you can do yourself. If you don't know how to do them then you can google what you are looking for an 9/10 you will find the answer.
TalkDesk is GREAT!
What do you like best about the product?
I really like the toolbar feature. Our company was using TD before it came out and it did, it was a game changer.
What do you dislike about the product?
One thing I do not like (which may not be entirely their fault) is some lag time between calls or entering notes. Sometime we also randomly receive call notifications minutes after we have already ended the call.
What problems is the product solving and how is that benefiting you?
Answering customer calls.
Work with Talkdesk every day of the work week.
What do you like best about the product?
I work with Talkdesk every day and I like how easy the program is to use, it's been pretty reliable over the last 18 months.
What do you dislike about the product?
The main issue that I experience is with the delay in the conversation.
What problems is the product solving and how is that benefiting you?
We do all of our scheduling and sales calling with Talkdesk.
Why You Need TalkDesk
What do you like best about the product?
- the ability to have multiple agents
- the reporting TalkDesk provides to you
- the ability to call from multiple countries
- the ability to have multiple phones numbers
- the reporting TalkDesk provides to you
- the ability to call from multiple countries
- the ability to have multiple phones numbers
What do you dislike about the product?
- the reporting can sometimes seems off
What problems is the product solving and how is that benefiting you?
- having multiple agents on phones
- tracking our productivity
- tracking our productivity
Easy to use, reliable, efficient
What do you like best about the product?
Stores a ton of data and makes keeping track of calls very easy. We can see everything that is happening involving calls and monitor any that need closer supervision.
What do you dislike about the product?
Sometimes it doesn't work, won't accept incoming calls or won't make outbound calls. It never really becomes clear to us why it's not working, there's no notification or anything, but it doesn't last very long. But I think that's the case with most things.
What problems is the product solving and how is that benefiting you?
We have a large call volume, and a lot of our agents are in another country. It's really helpful to be able to monitor their calls when needed. We also analyze the data to make sure as many calls as possible are being picked up as timely as possible.
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