Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Easy and simple to use!
What do you like best about the product?
Everything is organized and coordinated it's really easy to use. Reporting and tracking calls are really simple you can do everything just with a click.
What do you dislike about the product?
Sometimes it's not showing all calls to a certain numbers, not sure why?
What problems is the product solving and how is that benefiting you?
Communicating with our partners on a daily basis/
Powerful; but with caveats
What do you like best about the product?
Clean, easy to read design and layout. Customizable goodness.
What do you dislike about the product?
Sometimes slowish and laggy, though this may not be a Talkdesk issue.
What problems is the product solving and how is that benefiting you?
It's like being connected without the strings. Eyes on everyone in realtime, regardless of where.
Talkdesk
What do you like best about the product?
Talkdesk makes organizing call volume and tracking metrics easy and simple for organizations such as our call center. It is a very flexible and customizable way to display metrics for both our managers and our specialists, which also makes it great for startups that are forever changing.
What do you dislike about the product?
At times, I wish there was an information 'key' or 'tool' for certain features so that it makes it easy for all to understand the metrics that are displayed.
What problems is the product solving and how is that benefiting you?
For the most part, Talkdesk helps serve an organization with a call volume, call times, how long someone is waiting on the call for, and tracks how long it can take someone to answer the call. It really helps us keep in check where we need to improve, as it tracks all aspects of the call.
Recommendations to others considering the product:
If you want a simplified way of handling day to day call center oriented task and tracking, this is for you!
Talkdesk Review
What do you like best about the product?
I particularly like the ability to see who is active and when, and how many people are on/what they are doing. Also being able to find my call history quickly is very helpful.
What do you dislike about the product?
I sometimes have sound issues, but that is probably the headphones we use.
What problems is the product solving and how is that benefiting you?
The ability to remain immediately available at a 24/7 call center
Recommendations to others considering the product:
It works well and is intuitive to use, it is only when the call volume gets out of control or there are bugs(which is very rare) that it can be difficult as it can take some time to correct.
Easy UI, good product.
What do you like best about the product?
I like how talk desk is easy to use in both widget and the web-based mode. I also like how the dashboard is easy to customize and understand at a glance.
What do you dislike about the product?
Sometimes the lag of accepting a call and hearing the tone to start speaking is pretty delayed although this might just be our office internet.
What problems is the product solving and how is that benefiting you?
We work in a high volume, fast-paced call center. Talk desk is effective for keeping to our service level agreement.
Talk Desk is a great addition to our team
What do you like best about the product?
The functionality of TD and being able to easily track metrics is key to the success of our sales team
What do you dislike about the product?
I wish I could i see information on the mobile device and be able to understand more of the backend information.
What problems is the product solving and how is that benefiting you?
Sales team crushing performance and being able to track our KPIs without having to spend time digging into any information.
Recommendations to others considering the product:
Do it - love the system
Great Product! Highly Recommend
What do you like best about the product?
Simple dashboard, allows you to screen by agent.
What do you dislike about the product?
It can take a few minutes for the call to load. So if you need to re-listen to the call on the dashboard you have to wait.
What problems is the product solving and how is that benefiting you?
We are a sales based company that requires a team to constantly be on the phone. It also allows management to track call numbers. It keeps the team accountable.
Recommendations to others considering the product:
I would use it for a small to mid-size company.
Really Enjoy this Producct
What do you like best about the product?
I love that it connects to my computer and all the country codes are in there so you don't have to worry if the client missed out on that.
What do you dislike about the product?
There hasn't really been anything so far that I've found to be amiss in the system.
What problems is the product solving and how is that benefiting you?
The benefit of being able to have all the call numbers on record is really helpful.
Talkdesk is great!
What do you like best about the product?
As a supervisor, I love how easily accessible everything is for me. Should I be monitoring my teams status, doing audits, changing status/call tree, etc. Talkdesk allows me to do all these things very efficiently and effectively.
What do you dislike about the product?
Whenever I am on wifi and not connected to ethernet, Talkdesk will often refresh on me should I not have it open for a certain period of time, causing me to be set to "login" status
What problems is the product solving and how is that benefiting you?
We are able to monitor productivity of all of our agents. This has directly led to hundreds of very effective coaching conversations where we were able to showcase the gap between the desired expectation and where an agents productivity really lies.
Recommendations to others considering the product:
Defintely try it out, you will not regret it!
best experience ever
What do you like best about the product?
in general, the use of talk desk is very friendly it carries all the necessary module to be operated by anyone.
any job company operator should be able to manage and use talk desk for their company. anyone from the edge of 18+ should be able to manage to use talk desk without a problem. it carries a very light platform that does not required very large memory base space. any work application that makes the job day and work environment go on fast and smooth. everyone should have a peace of mind when talking about work applications.
any job company operator should be able to manage and use talk desk for their company. anyone from the edge of 18+ should be able to manage to use talk desk without a problem. it carries a very light platform that does not required very large memory base space. any work application that makes the job day and work environment go on fast and smooth. everyone should have a peace of mind when talking about work applications.
What do you dislike about the product?
sometimes gets stuck and does not allow to release the call. it does not allow three-way call. ther is not a lot of option o dislike this talk desk service. is just that in general we are just users, we have limited information
What problems is the product solving and how is that benefiting you?
great benefits, good price for any company better than magic jack or another VOIP service that you may find in the internet. this is active and direct to our users as any other phone you will be able to make calls all over the world. It makes my work environment very easy and complex. I will defensively recommend talk desk even I could use it.
Recommendations to others considering the product:
Talk desk app is very friendly to use with no problem. This is very easy to use application with a good price to any company that is interested in VOIP good price and reliable phone service.
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