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Talkdesk review
What do you like best about the product?
Easy to use, I am able to receive and make calls. Easy to engage with sellers.
What do you dislike about the product?
Sometimes talkdesk is slow, sometimes updates are incorrect.
What problems is the product solving and how is that benefiting you?
Serving purpose of business, making calls and receiving calls.
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my review with Talkdesk
What do you like best about the product?
The most exciting part about using talkdesk is that you receive quality management where you receive your quality score to track yourself as well as where you are with quality and profiles that you have put through, also you can go to activities if you would like to listen to the previous calls that you need to double-check something or correct as calling back the seller if you need to rectify any mistakes made.
Being able to aux differently when you need to go somewhere at that specific time.
Being able to aux differently when you need to go somewhere at that specific time.
What do you dislike about the product?
The main problem with talkdesk is that it kicks you out whilst on the call and sometimes you get missed calls but it never rang and in most cases it's freezes.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving lots of problems when it comes to profiles being marked because you get feedback on what needs to be done correctly the next time and how, being able to have conversations with your colleagues as well while on the call if you need any assistance or to clarify anything that needs clarification.
Talkdest gives you the opportunity to use activities when you need to listen to your calls if you are unsure if there's something you think you forgot to say or put on your profiles so you can go back and correct that mistake and give our sellers the best services ever!
Talkdest gives you the opportunity to use activities when you need to listen to your calls if you are unsure if there's something you think you forgot to say or put on your profiles so you can go back and correct that mistake and give our sellers the best services ever!
Talkdesk Experience
What do you like best about the product?
That i am able to listen to calls made previously, meaning talkdesk keeps all call logs and I am able to access them and get confirmation needed if necessary.
What do you dislike about the product?
Nothing really, so far i don't have anything I can say I don't like about talkdesk.
What problems is the product solving and how is that benefiting you?
Making it easier to aux on our breaks, lunches, and admin for example in the morning so my entry and exit hours are recorded accordingly
Easy, Suffiecent and Tailormade
What do you like best about the product?
Reporting - Easy to search for the Reports I need on a daily. From SLA, to Number Outbound and inbound and Abandonment rate.
What do you dislike about the product?
The journey of the transfer calls from other departments.
What problems is the product solving and how is that benefiting you?
Realtime monitor and Reports are quick and easy unless you looking for a month data you need to wait a bit longer and thats understandable.
Excellent experience with talkdesk
What do you like best about the product?
the most helpful expect about talkdesk we have knowlegdebase on talkdesk, i take courses, it stores the callers information, its records calls and you can go back and listen to the call, its allows our Quality assessors to listen to the call and provide us with feedback on talkdesk, its easy to use and it's simple, you can always go back to the records and listen to the calls in that way you can improve your perfomance on the call. The course you take enhance your call skills, improving your customer support skills as well
What do you dislike about the product?
The most least helpful part about talkdesk, it sometime put you on missed call when there was no call that came through, its will you kick you out and put you offline, you would have dead airs that hinders customer support
What problems is the product solving and how is that benefiting you?
It's record all the calls you take and stores so whenever theres an escalation or a complaint from customer, your manager can always lisen to the call and vindicate you and also coach you and give you feedback from that exprience or situation
easy to navigate
What do you like best about the product?
it is fast, effortless, and able to listen to your calls.Easy to use aux codes
What do you dislike about the product?
the aftercall timer is short, system issue make calls dropped
What problems is the product solving and how is that benefiting you?
it records calls,
enable to change aux codes
enables to review your quality management
enable to change aux codes
enables to review your quality management
It's very efficient and easy to use.
What do you like best about the product?
I'm able to review my QA evaluations whilst on calls and I can choose next status activity whilst on a call.
What do you dislike about the product?
Sometimes when there's a system issue I cannot change the status.
What problems is the product solving and how is that benefiting you?
I'm able to adhere to time management as it's something very important in our line of work.
The app is user friendly
What do you like best about the product?
convenient to use, taking calls, listening to recorded call, and viewing quality evaluations.
What do you dislike about the product?
Pop up evaluation may sometimes lead to distruction
What problems is the product solving and how is that benefiting you?
It provides quality evaluations so that I can evaluate my work progress, fix errors, and make it easy to answer calls to interact with successfully with sellers.
Easy to navigate
What do you like best about the product?
It is fast, efficient, effortless and you have access to listen to your calls
What do you dislike about the product?
Sometimes it does not allow you take calls immediately and sometimes the system drops calls
What problems is the product solving and how is that benefiting you?
It helps with answering calls faster and that is benefiting me by being more productive
Very user friendly especially when consulting, the side apps helps a lot.
What do you like best about the product?
What I like best is the side apps they help you stay updated with activities you have done, the reviews, and evaluations from the the quality assurance team. I like that it allows you to answer and shows the details of the person calling and the department they are calling from. It is very easy to use and you can consult between departments and a customer at the same call
What do you dislike about the product?
I'm not too fond of the dispositioning in the after-call
What problems is the product solving and how is that benefiting you?
It helps identify the hours an agent is logged in and, therefore count their productive hours.
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