Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Reliable and easy to use in our team
What do you like best about the product?
We just need something that is viable for our team and can easily turn off/on
Just needs to reliable for us so we can make sure we get all of our clients calls
Just needs to reliable for us so we can make sure we get all of our clients calls
What do you dislike about the product?
Honestly not sure I can think of much! I think one thing is that the play back of phone calls doesn't work sometimes or takes a while to load up
What problems is the product solving and how is that benefiting you?
We are able to report on how many calls we are getting to try and reduce the need for our customers to have to call us in the first place.
Be able to reduce operational costs.
Be able to reduce operational costs.
Administrator for 2 years ( Steven B ), a good product always looking to improve
What do you like best about the product?
The deployment of TalkDesk is simple and they always seem to have features on the roadmap that are requested and needed.
What do you dislike about the product?
Sometimes features do get pushed out further than initially promised
What problems is the product solving and how is that benefiting you?
Employees can work from anywhere.
Great visibility for a manager
What do you like best about the product?
With a team that works mostly remote the dashboards are great to see our daily productivity and my reps availability. The option for phone trees and different recordings is awesome as we service many different customer types internationally.
What do you dislike about the product?
Searching for a specific number is not easily done in Talkdesk. I often find I need to go into Salesforce to locate a specific call from a few months ago.
It is not easy or maybe not event possible to see how many talk minutes we use monthly.
It is not easy or maybe not event possible to see how many talk minutes we use monthly.
What problems is the product solving and how is that benefiting you?
The fact that Talkdesk is integrated with our Salesforce lighting allows us to track all calls against the contact and have a single view of the customer across all of our support channel.
Easy to Use
What do you like best about the product?
I like the ease of use of the software and being able to view by agent name easily as well as listening to the call immediately in the browser without downloading the audio and having to use another program.
What do you dislike about the product?
Since I have started using Talkdesk, I have not seen any issues.
What problems is the product solving and how is that benefiting you?
As a Client Analyst, we are able to find and review calls in an efficient way since the layout is easy to use and understand.
Talkdesk: Makes communicating with clients a breeze
What do you like best about the product?
I've been using Talkdesk for six months and have found it to be a simple, unobtrusive way to make inbound and outbound calls in a secure infrastructure.
What do you dislike about the product?
There are occasional glitches and graphical bugs. Call statuses not updating properly, etc.
What problems is the product solving and how is that benefiting you?
A simple, clean way to make outbound and receive (and archive) inbound calls.
The backbone of a call center.
The backbone of a call center.
Recommendations to others considering the product:
Simple, and clean inbound/outbound system. Perhaps not the most robust, but certainly reliable.
Very good service
What do you like best about the product?
Very good service, I am using TalkDesk daily and is a very good product.
What do you dislike about the product?
Nothing, I like everything. A good product
What problems is the product solving and how is that benefiting you?
Call everywhere
Great overall Telephony Tool
What do you like best about the product?
Salesforce Integration, reliability, easy-to-use for end users
What do you dislike about the product?
Salesforce integration customization, native reporting capabilities
What problems is the product solving and how is that benefiting you?
Better Quality of Service, strong IVR builder, we route calls efficiently and reduced queue time for Customers.
Recommendations to others considering the product:
Salesforce Integration, strong Telephony Tool
Agent productivity and quicker consumer assistance
What do you like best about the product?
Ease of use, case creation in service cloud to better help our agents assist consumers
What do you dislike about the product?
Occasionally there can be some audio lag
What problems is the product solving and how is that benefiting you?
The que to call back feature allows for a more frictionless agent consumer experience
Overall Quality System
What do you like best about the product?
The widget makes for easy use without taking up an entire screen to do so.
What do you dislike about the product?
We at times have connectivity issues that make calls drop, and sometimes not even come through. Could be the internet we use.
What problems is the product solving and how is that benefiting you?
Being able to speak with customers over the phone as opposed to solely working through email and chat services. It makes for a more personal correspondence which our customers love.
easy and practice
What do you like best about the product?
Overall experience is positive.
The least I like about Talkdesk is the reporting section.
Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied
The least I like about Talkdesk is the reporting section.
Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied
What do you dislike about the product?
The issue is that, once a scheduled report has been created, it cannot be edited anymore
What problems is the product solving and how is that benefiting you?
call is easier with talkdesk
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