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"Call Center Certified for sure"
What do you like best about the product?
It's very user-friendly. Easy to understand and gain knowledge about it
What do you dislike about the product?
When it comes to running reports you have to select the number of days that your reviewing instead of allowing you to choose the date
What problems is the product solving and how is that benefiting you?
Easy to filter between different sites and easy to monitor agents that are on calls. The benefits are that you don't have to be going through all users only selected users.
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Really easy to use.
What do you like best about the product?
It's so easy to monitor all agents with the reporting tab and to quickly move the tiles around to match your workflow. The call bar for Zendesk is also pretty useful, we don't need to leave our tickets to make a call. Good stuff!
What do you dislike about the product?
I can't think of anything really. It's pretty straightforward and customizable. I never had any issues with Talkdesk, only with permission stuff that people didn't set it up correctly.
What problems is the product solving and how is that benefiting you?
Monitoring agents that are not taking calls or taking too long to answer the phone. The benefits are that I can easily identify who is not working up to expectations.
Recommendations to others considering the product:
Take some time to learn it.
It gets the job done
What do you like best about the product?
I like that it's easy to set up real-time dashboards to easily monitor call groups. I am able to set up multiple dashboards in order to watch several different groups of call types.
What do you dislike about the product?
The reporting is a little hard to get used to at first. Learning what reports will provide what data was time consuming and then I still have problems in creating adhoc reporting on my own.
What problems is the product solving and how is that benefiting you?
Being able to differeniate calls from our internal groups to those that are handled by an outside vendor was a pressing issue that was recently solved. Having everything in one program has been awesome. Setting up call taker profiles is a breeze as is setting up an IVR.
Recommendations to others considering the product:
It's a good product with a slight learning curve but they offer great support.
Great experience, all you need at just one click.
What do you like best about the product?
Easy to use, very quick and manageable, you can find everything you need.
What do you dislike about the product?
The app gets stuck sometimes when you are in the middle of a call.
What problems is the product solving and how is that benefiting you?
We can keep track of the agent's activities with Talkdesk. we don't need to have multiple apps to do so.
Easy to use yet a robust customer support tool!
What do you like best about the product?
Integration capabilities with external CRM tools like Salesforce which we use for our customer support
What do you dislike about the product?
It would be great if the product has the ability to edit call notes for a previous call.
What problems is the product solving and how is that benefiting you?
Helping our customers successful in tracking/managing their assets with timely support
Talkdesk recommendation
What do you like best about the product?
I like the fact that talk desk is user friendly and does not usually have many technical issues. You can also monitor team members and give reports on their productivity.
What do you dislike about the product?
One dislike of using talk desk is the fact that in order to check the amount of time a Team member is on a particular status they have to be signed in on both talkdesk and callbar.
What problems is the product solving and how is that benefiting you?
one problem I have been solving with talkdesk is trying to identify a way in which I can see the overall progress of all team members in a graph format, not just a worded report.
Recommendations to others considering the product:
I recommend using talkdesk
Talkdesk
What do you like best about the product?
Ease of use and all voicemails in one place
What do you dislike about the product?
Interface is boring and the system seems to be running on old software
What problems is the product solving and how is that benefiting you?
Keeping all messages organized and enabling our CS/Sales teams to receive calls/messages from the queue more effectively
Love Talkdesk desktop and app versions are both great!
What do you like best about the product?
I love that talkdesk saves our calls and are available to listen to for other staff members. It is a great tool to have new hires listen to our calls to get a feel for the types of calls they will eventually be answering.
What do you dislike about the product?
One thing I do not like is to be able to merge in another one of my team members to a call if I am on a call and need help (using the mobile version). I would also like to be able to listen to voicemails on the mobile app.
What problems is the product solving and how is that benefiting you?
We have a loaner tray software that hospitals use and we use talkdesk as our support line for users to call for help with using our software and troubleshooting issues with hospital users and their IT department. The benefit is keeping our personal numbers secure.
Sometimes throws issues and kicks you out the session and transferring issues as well.
What do you like best about the product?
Is easy to use and to follow. I like the caller id and copy option as well.
What do you dislike about the product?
From time to time kicks me out the session and takes few times to get back in.
What problems is the product solving and how is that benefiting you?
Communications between team members is better.
Recommendations to others considering the product:
Fix that thing that kicks you out and takes few times to log back in.
TalkDesk Review
What do you like best about the product?
Can do 3-way calling. Transfer through many departments. Stores voicemails & records all customer calls. Reports on various metrics like service level, abandon rate, average wait & handle time.
For training, you can listen live to other agents' calls. You can also provide live feedback on live calls without being heard by a customer.
For training, you can listen live to other agents' calls. You can also provide live feedback on live calls without being heard by a customer.
What do you dislike about the product?
Not user-friendly on the back end. Very complex & very difficult to track data, create ring groups & assignments.
Very costly & you get charged many separate fees. Billing unclear.
Very costly & you get charged many separate fees. Billing unclear.
What problems is the product solving and how is that benefiting you?
Call connectivity issues / dropped call. Needed several customer support meetings to get to the bottom of the issue.
Recommendations to others considering the product:
Might work best for a small operation.
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