Talkdesk
TalkdeskExternal reviews
2,499 reviews
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No frills and easy to use!
What do you like best about the product?
Easy to use interface. Reps can quickly and easily learn to use the tool from the training on the Talkdesk site. Click to dial was a big selling point for us. Easy to add more reps in 24 hrs or less. Back end reporting is decent for quick reporting needs.
What do you dislike about the product?
Click to dial does not work on Chrome anymore without workarounds and extra clicks. This is a major issue that Talkdesk was unable to resolve for us and has really left an unfortunate stain on an otherwise great tool. Listening to the calls is difficult because of the small playback screen and as the ability to skip parts or play at 2x or 3x speeds does not exist which is quite annoying when reviewing longer calls.
What problems is the product solving and how is that benefiting you?
Increasing our dials/rep/day and increased conversations. Transferring calls is very easy between reps.
Reliable Application
What do you like best about the product?
I like how simple it is to make calls from my desktop, and how it integrates with our single sign on system.
What do you dislike about the product?
Sometimes it is difficult to conference in internal users
What problems is the product solving and how is that benefiting you?
Talkdesk eliminates the need for a physical phone entirely
Great Product
What do you like best about the product?
Talkdesk has been a very valuable tool. I was initially a bit weary of switching to a "soft phone", but it only took me a day to get used to not having a physical phone on my desk. The system is very reliable and the SalesForce connectivity makes it extremely easy to log call notes . That feature is a massive time saver and has also increased the quantity and quality of our call notes.
What do you dislike about the product?
The only downside is I sometimes forget to log in and end up missing a call, but then I get an email notification about the missed call/voicemail so it hasn't been a serious issue.
What problems is the product solving and how is that benefiting you?
Makes it easy to make calls and log notes in Salesforce,
Talkdesk is great!
What do you like best about the product?
Talkdesk is super easy to use and the integration with Salesforce is great.
What do you dislike about the product?
Reporting could use some work. It's very tedious to pull certain data.
What problems is the product solving and how is that benefiting you?
Being able to confidently make calls is important for my business needs.
Driving our contact center forward
What do you like best about the product?
Ability to customize the IVR with TD Studio. Easy and user friendly.
What do you dislike about the product?
Hold music plays in agents ear when a customer is placed on hold. This is distracting and prevents the agent from using the hold to focus on the task at hand.
What problems is the product solving and how is that benefiting you?
Skills based routing and voice component routing to populate relevant audio info scripts based on call needs.
Great tool for Communications
What do you like best about the product?
easy to learn and use interface, it's not overly complex
What do you dislike about the product?
at times line quality can be poor when using a USB headset
What problems is the product solving and how is that benefiting you?
B2B and B2C calls
Better than our old system
What do you like best about the product?
Reporting is better than our old system, the ability for my employees to work remote without using their cell phone, ease of pulling calls to listen to recordings.
What do you dislike about the product?
The reporting is very clunky, wish it was more streamlined...there's also a delay in using the wireless headset that can get awkward.
What problems is the product solving and how is that benefiting you?
Holding team members accountable to their incentives by having them drop recordings of clients retained.
Talkdesk my experience
What do you like best about the product?
It is very easy to use and the connection is always good.
What do you dislike about the product?
Nothing I dislike, once there was an error going on but it got fixed very quickly.
What problems is the product solving and how is that benefiting you?
In our company, we use Talkdesk in daily contacts.
Recommendations to others considering the product:
I recommend it warmly
Works well for us
What do you like best about the product?
No complaints of poor call quality from our customer support team
What do you dislike about the product?
Nothing - works well for us. Any issues have been promptly solved by their customer support team.
What problems is the product solving and how is that benefiting you?
Our customer support team uses Talkdesk - we have been able to integrate with Service Cloud so that all customer interaction data lives in Salesforce
It is easier than an avaya
What do you like best about the product?
You can choose your calls, you received one minute of aftercall ot complete your notes
This new feature it is really easy to use, you can make a call with only 3 steps, copy, paste and call
This new feature it is really easy to use, you can make a call with only 3 steps, copy, paste and call
What do you dislike about the product?
the keyboard shorcuts works only if you select the app
If you have a bad internet connection you might have a lot of issue with the feature
If you have a bad internet connection you might have a lot of issue with the feature
What problems is the product solving and how is that benefiting you?
I really like this feature since it is easier to use, and does not take up much space
Recommendations to others considering the product:
Make sure you have a good internet connection
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