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Talkdesk for 2022
What do you like best about the product?
it continues to provide the necessary information in order for us to do analytics and to plan some actions to improve services and customer experiences. Historical data also given for reference
What do you dislike about the product?
the technical issues that we continuously experiences that in a way hampers planning, analysis and data gathering. it also affects the customer facing side of things
What problems is the product solving and how is that benefiting you?
Decling service level and abandonment rates are the ones that are being solved. It gave us an overview of what are the losses because of these problems and what impact it gives
Recommendations to others considering the product:
Talkdesk definitely is user friendly. Data gathering wise, it provides all the necessary details for you to use whenever you do analysist and strategic planning
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Everyday I'm using Talkdesk, everything is perfect.
What do you like best about the product?
Simple for using, fast working. High audio performance.
What do you dislike about the product?
Sometime customer can't hear me because issues with input/output.
What problems is the product solving and how is that benefiting you?
Solving the problems with Glovo orders.
Very good and useful application. I often use it at work and I am extremely satisfied.
What do you like best about the product?
I'm thrilled with the speed of the application.
What do you dislike about the product?
There’s nothing I don’t like on this application.
What problems is the product solving and how is that benefiting you?
Phone calls to clients, couriers and partners. Easier troubleshooting through calls.
My expirience with your application is really good. There is no things such as delay.
What do you like best about the product?
I like user experience and I like user interface. I also like that there is no delay on voice calls. The app is really easy to use and I would recommend it to all of my
colleagues.
colleagues.
What do you dislike about the product?
I dislike that I do not have the option to set my status on the log-in page. Sometimes I have to quit the app and re-login and also I do not like that I do not have the option to leave a note of my calls.
What problems is the product solving and how is that benefiting you?
I am solving my problems with customers and stores and I have benefited from using your app. And I am more productive when I use your app and my bills for my private phone number are at a minimal cost. Thank you for that.
Recommendations to others considering the product:
Talkdesk is a good application I would recommend it.
Efficient communication
What do you like best about the product?
Talkdesk is easy to use and easy to manage multiple team members within a large company. It's also nice to be able to keep track of calls and voicemails recieved.
What do you dislike about the product?
One down side is dispositions within talkdesk not always working making it difficult to properly keep track of notes. Voicemails are not always assigned to someone but a company in general, which can be difficult to track down.
What problems is the product solving and how is that benefiting you?
Talkdesk is the main thing I use to perform my job duties. It has significantly helped to streamline the way I make calls and keep track of leads. It also allows me to quickly make calls and keep track of my contacts.
Talkdesk Review
What do you like best about the product?
Bug-free, easy to use, highly customizable filters
What do you dislike about the product?
Filters can sometimes be a bit buggy, reset randomly
What problems is the product solving and how is that benefiting you?
Customer care inbounds & outbounds calls. Great tool for de-escalation
Fantastic IVR Set-up with Analytics to Match!
What do you like best about the product?
Live Analytics, Manager Functionality around putting folks in Available/Not Available Status, IVR Workflow that is easy to set up. Easy to set up and project manager & CSM were great to work with.
What do you dislike about the product?
The functionality of the main preferences is confusing for folks that use Studio. The execution report - I wish it was widely known to tell you where your issues are in the flow - Why are your calls abandoned or do you need more staffing on the phones?
What problems is the product solving and how is that benefiting you?
We needed a VOIP system that rang when our callers were calling in. In addition, we needed to realize staffing around certain hours of the day. Its important that we are available for our customers.
Talkdesk is easy to use
What do you like best about the product?
Easy user interface when handling calls and reports!
What do you dislike about the product?
The downside to Talkdesk is the Callbar being pushed to the back or forcing itself to the front on screen
What problems is the product solving and how is that benefiting you?
Communication with customers is streamlined and benefits the customer relations
I am very pleased to use Talkdesk. Best app on my service. Really fast and simple
What do you like best about the product?
Simples of this application, best for us. I hope that we will continue to use this app. I have use several apps and this i simplest and best aplication. Best regards.
What do you dislike about the product?
There is nothing to dislike. No bugs, everything is working fine. Quality sound in app. I am glad to use this app and I will stay your user and thanks for everything
What problems is the product solving and how is that benefiting you?
If there is a problem, your support will handle it right and we always had a fast response with your support and problem are solved emediately. Thank you for everything
Recommendations to others considering the product:
Everything is at maximum level.
Talkdesk Is OK
What do you like best about the product?
Built in call recording is useful to have.
What do you dislike about the product?
It is difficult to pull up customer info using the default system.
What problems is the product solving and how is that benefiting you?
Talkdesk is providing a neccessary service. We need some kind of VOIP phone to call customers. THis gets the job done.
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