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Always seems to be working great for my team
What do you like best about the product?
Very minimal lag when communicating with team. Althought sometimes the recording would show up sounding a little delayed, the updates that talkdesk did really helped our customer interactions.
What do you dislike about the product?
What i didnt like was that there were not many apps to connect to externally. It would be great to remove the "Salesforce connector" that would pop up within the app.
What problems is the product solving and how is that benefiting you?
Well overall as an organization we were able to use talkdesk both customer facing and to properly coach our teams as needed. Downloading and live coaching calls was amazing.
Recommendations to others considering the product:
I would recommend whenever you feel talkdesk is having some sort of issue, delay, or you feel it is missing something, head to your email to review their upcoming updates. It's like they know whats needed and always come through!
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Talkdesk
What do you like best about the product?
Their Explore tab is very user-friendly, which helps you pull and create reports easily and efficiently.
What do you dislike about the product?
There are usually issues with small discrepancies that are resolved promptly while providing you updates every 15 minutes.
What problems is the product solving and how is that benefiting you?
Talkdesk has assisted in creating accurate reports to pull data for KPIs. Although at times we have issues with the Live dashboards, their reports have accurate data that helps us determine what we are seeing and reporting.
Care Manager
What do you like best about the product?
That the system makes the calls for you when you click on the phone numbers. It prevents a lot of mistakes from happening.
What do you dislike about the product?
The downtime that the system encounters, however there is always issues to arise no matter what the system is.
What problems is the product solving and how is that benefiting you?
Mistyping or dialing issues. You are able to place one person on hold then add another person into the call if needed.
Recommendations to others considering the product:
NA
Easy
What do you like best about the product?
I like the fact that talk desk has an auto dialer that helps so much.
What do you dislike about the product?
I do not like 10 key dialing. I can get used to it but I am just used to a phone.
What problems is the product solving and how is that benefiting you?
I love the auto dialer. It allows our customers to not waste so much time and we are about to look up customer quick.
Its really reliable
What do you like best about the product?
The ease of use. Its interface is very clean as well as responsive. I dont have to wonder how to use it and compared to all the alternatives from the mezozoic era we are used to have its wonderful.
What do you dislike about the product?
The lack of customization. having ways to automate status based on schedule as well as having a phonebook available more at hand would be really nice. Also color schedmes for suiting to our style.
What problems is the product solving and how is that benefiting you?
Lead follow up, it really comes in handy to make quick calls and since its very quick and dont have to set it up like avaya or cisco tools I dont have to worry about it breaking.
Recommendations to others considering the product:
Its great and easy to use.
Talkdesk runs our entire global call center
What do you like best about the product?
International calling is supported by talkdesk. We have both outbound agents who do prospecting and also our internal call center supporting AMER and Ocenaia on talkdesk.
What do you dislike about the product?
We find calls sometimes drop. also the integration to salesforce can be better with an inbeded cti, however, the call bar has been good to work with. We would also like more advance routing features
What problems is the product solving and how is that benefiting you?
Call center needs. we also like the reporting for us to forecast service levels. also the live dashboard makes us more productive when scheduling workforce management
Recommendations to others considering the product:
If your looking for a VOIP call center service that can be set up fairly quickly and give your agents global access then talk desk is good for you. The amount of time we relied on talk desk to be our call center has been countless. When looking at other providers make sure the technology fits the business need and is scaleable towards the future. TD was able to do this for us.
Intuitive Interface and Great Support Team
What do you like best about the product?
We looked at a number of different vendors, and Talkdesk was a clear consensus favorite. The interface, both for admins and agents is very intuitive, and both the frontline support and the implementation teams are personable and good at their jobs.
What do you dislike about the product?
Integrating Talkdesk into multiple back end systems simultaneously can be somewhat of a headache, and at times can require splitting your instance into multiple tenants. This is not ideal, nor what Talkdesk advertizes. If you are using multiple integrations, just be aware going into it that you will need to study, up-front, how this will work with contact syncing in real life.
What problems is the product solving and how is that benefiting you?
By implementing Talkdesk, we are attempting to improve better call center stability over our old vendor, and unlock better reporting, dashboards, and flexibility for our management.
Talkdesk User
What do you like best about the product?
The call clarity is very good. It is easy to use.
What do you dislike about the product?
It seems to take a while for calls to show in your call history.
What problems is the product solving and how is that benefiting you?
Conferencing multiple users helps. I wish missed calls would roll back around to you.
Recommendations to others considering the product:
Do your research.
Efficiency because of TalkDesk
What do you like best about the product?
Pulling up real time reports on a dailys
What do you dislike about the product?
Its too slow sometimes and hard to extract
What problems is the product solving and how is that benefiting you?
Produtivity
Talkdesk is Amazing. It Offers integrations with most tools and has great customer support.
What do you like best about the product?
Integrations with other tools and user friendly interface.
What do you dislike about the product?
Timelines for projects are a little too long.
What problems is the product solving and how is that benefiting you?
Sales, support, and chat inbound and outbound traffic.
Recommendations to others considering the product:
Look for the integrations it offers and plan your implementation.
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