Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Pretty much a self-explanatory program.
What do you like best about the product?
Very user-friendly. I like the LIVE feature.
What do you dislike about the product?
I could not get the widget function for some reason. There are not a lot of different status options.
What problems is the product solving and how is that benefiting you?
Service level summaries and reporting are easy to look at.
Recommendations to others considering the product:
A great way to stay on top of everything.
Efficiency in the work space. How TalkDesk improves team work.
What do you like best about the product?
I like the sleek design and obvious eagerness to improve efficiency of business relations. Helping you connect with customer easily and hassle free.
What do you dislike about the product?
I wish after a call finished the status went into after work call. So that we couldn't have another call come in right away. That way you wouldn't have to worry about
What problems is the product solving and how is that benefiting you?
Everyone can listen to all calls now, reducing need for management interference.
Recommendations to others considering the product:
TalkDesk is a program that fits the needs of the user. Whether you're customer focused in your business or an internal team organization TalkDesk can help elevate you to a new level!
Love it!
What do you like best about the product?
Click to call, call recordings and general ease of use.
What do you dislike about the product?
It's pretty easy, but at times it takes a while for the completed tasks to sync/log in SFDC
What problems is the product solving and how is that benefiting you?
Not having to manually dial each number I need to call. Not having to spend the time to log my calls to SFDC since Talkdesk handles that for me.
Positive calling experience
What do you like best about the product?
The call history details provided for repeat callers
What do you dislike about the product?
Some dashboards can be confusing for classifying calls
What problems is the product solving and how is that benefiting you?
Consolidating multiple lines into one service
Recommendations to others considering the product:
Make sure you have a good quality headset microphone.
Seamless execution and great support!
What do you like best about the product?
Support was always wonderful and the fact that the tool worked well was a key difference from our old tool that we used.
What do you dislike about the product?
The chrome integration tools. They were always being updated but was never clear which were needed or not.
What problems is the product solving and how is that benefiting you?
Easy IVR system for our customer support team. Being able to easily update recordings and edit the IVR have been a game changer.
Recommendations to others considering the product:
USE IT!
Overall Solid Product
What do you like best about the product?
Ease of use and reliability of the product.
What do you dislike about the product?
Sometimes multi device interoperability can be challenging
What problems is the product solving and how is that benefiting you?
Make customer service as excellent as possible. Talkdesk has made that possible.
Good tool for communication
What do you like best about the product?
easy to use, you can check the calls made by your team months after they were done plus you can monitore easily
What do you dislike about the product?
sometimes when you have the callbar and the web open, 2 calls can enter at the same time to the same user
What problems is the product solving and how is that benefiting you?
to be able to handle the telesales in an effective manner
Drastic Improvement in No Time
What do you like best about the product?
Call quality is excellent and the implementation went rather smoothly once the product was ready. The data and reporting tools are just we need to make data driven decisions for our business
What do you dislike about the product?
Integration to Salesforce for contacts is limited, as creating contact in TD can take 30 min to populate to Salesforce. The notes from Callbar don't transition to Salesforce either, so that aspect is not very helpful to us.
What problems is the product solving and how is that benefiting you?
Our call quality has drastically improved from the soft phone we were using before. We have much better reporting from Talkdesk to analyze our call volume and make data driven decisions to improve our service levels and meet KPIs. Our team loves the new tool, and it has been easy to integrate into our workflow.
Recommendations to others considering the product:
They are developing their Explore tool, which will offer even greater levels of reporting and data. Ask about it if you're considering moving forward. Our experience has been great!
Great Platform for Cloud Contact Center!
What do you like best about the product?
I love the ability to purchase additional numbers when they are needed. It is such an easy process to purchase them and it can be done without contacting anyone. The other feature that we really love is Talkdesk's ability to enable mobile Contact Centers.
What do you dislike about the product?
So far, we have not found anything that we do not like about Talkdesk. Talkdesk has been a wonderful platform that has met our very specific program needs.
What problems is the product solving and how is that benefiting you?
Talkdesk has provided a solution for us that no other Cloud Contact Center provider can. We have contacted and seen demos from all the other major players in the industry, but none of them can provide a truly mobile experience that Talkdesk can. We are not even close to a traditional Contact Center, in that we do not have a centralized hub where the action takes place. 95% of our operations occur out in the field with Case Managers making in person visits and contacts with our clients. Our clients are ones that are significantly at risk of their lives constantly and are unable/unwilling to contact a traditional 1-800 number for any form of assistance. When we come in contact with our clients, they are assigned an individual Case Manager who they contact via work cell phone. The clients will not call the 1-800 number and transfer to the agent, like most Contact Centers. Talkdesk is the only platform that will allow us to operate a Contact Center in this fashion with each Case Manager assigned a separate number that can be dialed directly and have the Case Manager work on a mobile device only, but still have all the functionality of a Contact Center.
Recommendations to others considering the product:
If you are looking for a mobile deployment, like we have, look no further than Talkdesk. They can accomplish this with a level of ease that is astounding.
My Talkdesk Experience
What do you like best about the product?
The best part that I like about Talkdesk is the Dashboard and how it breaks down the different skills and our service levels.
What do you dislike about the product?
The reporting tool can be quite confusing and not as complete as I would hope for.
What problems is the product solving and how is that benefiting you?
Talkdesk has brought a better way to skilled agents and to breakdown service levels in our call center. It is something that we were missing from previous tools we had before we acquired Talkdesk.
Recommendations to others considering the product:
n/a
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