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Great Tool!
What do you like best about the product?
Talkdesk is very easy to use, user friendly.
What do you dislike about the product?
I haven't felt any downside so far. I am very happy with the platform.
What problems is the product solving and how is that benefiting you?
My team and I need to contact patients, providers, and facilities, sometimes we need to include multiple individuals on a call.
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My Talkdesk Experience
What do you like best about the product?
I like the fact that it is easy to use and the platform is very nice. The interface is user friendly and mostly, whenever I ask for help I receive a fast response.
What do you dislike about the product?
Sometimes many of the reports that I have to download take some time to run. I would also like to have the capability to see some extra detail in realtime, like the numbers of the calls we missed.
What problems is the product solving and how is that benefiting you?
We have more clarity in realtime with many KPIs, especially with the use of ACW and agent status. As an admin, I can change my agent's status and decrease call avoidance behaviors.
Recommendations to others considering the product:
It is easy to deal with, their support team is fabulous and reports give great detail for feedback ans strategy
Great product and an amazing partnership
What do you like best about the product?
Talkdesk has a best in the class support team, easy to use product and reliable technology.
Talkdesk is able to partner with you as an extension of your own team, sharing goals and objectives.
Talkdesk is able to partner with you as an extension of your own team, sharing goals and objectives.
What do you dislike about the product?
Like any fast-growing company, Talkdesk is still growing and with that the normal pain of evolving products and solutions.
I would love to see faster work on killing and removing the legacy solutions and discontinuing features that do not add value to the customers.
I would love to see faster work on killing and removing the legacy solutions and discontinuing features that do not add value to the customers.
What problems is the product solving and how is that benefiting you?
Ease of integrations and connectivity between several locations.
Talkdesk allows us to scale more effectively with reliable and sustainable solutions.
Talkdesk allows us to scale more effectively with reliable and sustainable solutions.
Very good system, I'm able to analyse all the results and calls.
What do you like best about the product?
to listen to the recorded calls. Is very easy and usable.
What do you dislike about the product?
Do not like the size of the letter. But thats all.
What problems is the product solving and how is that benefiting you?
The analysis of cases and people. And the call bar, I think that's the best part.
Recommendations to others considering the product:
If you work with call center, don't doubt about using talkdesk
One of the Better Phone Services
What do you like best about the product?
It is easy to transfer to other queues and individuals
What do you dislike about the product?
No transcribing options for calls nor voicemails.
What problems is the product solving and how is that benefiting you?
We are able to find recorded calls quickly which has helped de-escalate customers as needed. This has been a huge benefit.
Recommendations to others considering the product:
Go for it. It is a great product.
Love It
What do you like best about the product?
Admin Tools are great, usability for agents is streamlined and smooth.
What do you dislike about the product?
The integration to Salesforce causes an auto-popup that happens at each page load. Its not always immediate and when it happens it breaks my selection of which field I'm editing so in the middle of typing the popup stops my field selection and everything I type afterward does not enter the field and I have to select the field again to finish editing it.
What problems is the product solving and how is that benefiting you?
Quality monitoring and reporting are my primary focus in Talkdesk as a supervisor.
Recommendations to others considering the product:
N/A Great Product
Dashboards and live reports are very important to any operation
What do you like best about the product?
Easy to use, it is very intuitive for the agents, the information is quick and simple to extract
What do you dislike about the product?
It does not have and alarm with sound when something is out of parameteres for live perations
What problems is the product solving and how is that benefiting you?
Staffing and customer service needs, the transfers are easy and its a very stable platform to work with
Recommendations to others considering the product:
Urgent to add alarms or interactive options to the dashbards
Great Vendor / Partner!
What do you like best about the product?
Our business just moved to Talkdesk from another vendor and we're very happy with the change so far. Our implementation partners have been amazing; very knowledgable, candid, honest about what is and is not possible within the platform, and they are real people with real personalities, which I appreciate very much. This extends to their support service as well. The administration of the platform itself is intuitive enough and easy to use. The reporting capabilities are pretty robust, even using only the default reports available. Overall, we are stoked for this change and pleased with Talkdesk as our choice.
What do you dislike about the product?
Honestly, not much so far. My biggest issue is the requirement to go into the call flows themselves to apply any kind of closure. When offering a 'delegated admin' role to non-IT personnel so they can manage their own closures, giving them keys to the studio flows directly is a little scary. Having a closure mechanism that would overlay on top of the flow without having to edit them directly would be ideal. With that said, flows do have a time/date stamp on all published flows, and they are versioned for easy rollback to a previous flow. Only other complaints are small things, like not being able to remove a default agent state. But, again, overall, we're super happy so far.
What problems is the product solving and how is that benefiting you?
Our previous vendor's routing configuration was somewhat complicated to understand, particularly if you're not technically savvy. Talkdesk's flow builder made it wayyy easier to manage. One big problem we've solved by moving to TD is an issue we had with consults. The way our previous system was developed caused some issues when consulting between teams. SInce we have moved to Talkdesk, those issues have disappered entirely. Big win for us!
Another huge win is the more robust reporting functionality. Previous reporting capacity was limited in what we were able to view as the customer and required a ticket to be submitted for things like viewing independent call legs. That is all available to us directly through the TD interface now, which is hugely helpful and saves us a ton of time.
Another huge win is the more robust reporting functionality. Previous reporting capacity was limited in what we were able to view as the customer and required a ticket to be submitted for things like viewing independent call legs. That is all available to us directly through the TD interface now, which is hugely helpful and saves us a ton of time.
It’s pretty awesome
What do you like best about the product?
It's pretty simple to use and not at all complicated. Trust me I know because I use it everyday almost 8/9 hours a day!
What do you dislike about the product?
Sometime between the web version and the widget one starts to glitch, been noticing a lot lately!
What problems is the product solving and how is that benefiting you?
Calling my clients back to back ,talkdesk is the backbone of my work
Talkdesk is very useful, simple and easy to use toll.
What do you like best about the product?
We can schedule our report and it's come automatically.
What do you dislike about the product?
Latency issues we face sometimes which I want to be resolve
What problems is the product solving and how is that benefiting you?
latency issue,
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