Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,403 reviews
from
External reviews are not included in the AWS star rating for the product.
Review
What do you like best about the product?
The people- everyone is so responsive and enjoyable to work with. Very attentive, quick to meet when we need them to, interested in getting to know what we want to accomplish as an org.
What do you dislike about the product?
NA- we have not launched just yet. Some concerns are parking a call/ easily conference or transfer, being able to have persistent notes throughout a call, fitting the app into SF w/o taking up too much space.
What problems is the product solving and how is that benefiting you?
AI and Gen Z commnications
Recommendations to others considering the product:
Need mass uploading for users on set up
- Leave a Comment |
- Mark review as helpful
excellent tool
What do you like best about the product?
"its interface very easy to use ...... its menu and callback the best"
What do you dislike about the product?
everything is fine I have no complaints about the tool
What problems is the product solving and how is that benefiting you?
all the problems help me
Recommendations to others considering the product:
the best tool
Support that is actually supportive
What do you like best about the product?
When I was experiencing an issue that had come up while i was using the service, I decided to reach out to the support team. I was able to receive a quick and helpful response in my inbox that actually solved the problem! No run-around.
What do you dislike about the product?
There are some very nit-picky aspects of talkdesk that i wish were customizable, for example, the messages that say "chat successfully ended" block other buttons that i'm trying to acess at the worst possible times. I also wish it wouldn't have to start brand new SMS conversations, I wish i could have the entire history of texts when i pull up the number.
What problems is the product solving and how is that benefiting you?
talkdesk helps me to have an organized list of conversations and instances with the customers i speak with, it makes it easier to communicate, coordinate and more.
Extremely user friendly and quick responses from customer service when guidance is needed!
What do you like best about the product?
I love how easy it is to use and how easy it is for us to train our seasonal call center representatives on how to use it.
What do you dislike about the product?
Technical issues seem to be the only downfall. Such as sometimes the live reporting feature is not accurate.
What problems is the product solving and how is that benefiting you?
We solved the problem of not being to see our abandoned calls and how long our customers wait. We also were able to create our IVR exactly how we wanted so customers can be helped faster!
Interface takes some getting used to, but functionality is superb.
What do you like best about the product?
Functionality is top notch. Users have no difficulty with using TD either web version or with callbar. When you consider that some of our users are not exactly computer whizzes, it's impressive.
What do you dislike about the product?
Speaking as an admin and NOT a user, the admin interface is not exactly intuitive. In reality, an IT professional should be able to find what they need without filing a ticket or "researching" online. Here's to hoping for a more refined experience in the near future!
What problems is the product solving and how is that benefiting you?
Work from home / hybrid workers...the days of having a built in phone system for customer support have gone the way of the dinosaurs. That used to be one of the reasons for having staff in the office, but TD opens up a much more employee-friendly environment.
Not having to pay for Voip phones is great, and (maybe this is not the kindest thing to say) letting employees bear some of the cost (with their own personal internet connections) means lower bandwidth needs in the office.
Not having to pay for Voip phones is great, and (maybe this is not the kindest thing to say) letting employees bear some of the cost (with their own personal internet connections) means lower bandwidth needs in the office.
Recommendations to others considering the product:
Make use of the knowledge base, rather than just submitting tickets whenever you can't figure out how to do something. It'll save you so much time!
Talkdesk Platform and Account Manager Awesome!
What do you like best about the product?
The tool is very easy to use and when I have questions, my assigned account manager is very quick with answering all my questions. We are looking forward to mastering all the functionality of this tool.
What do you dislike about the product?
No real dislikes as of right now. The platform has a dictionary to use when you want to ensure you are aligned with what the term / KPI measures. I have one request for a report active and my AM is working on it.
What problems is the product solving and how is that benefiting you?
I'm tracking and monitoring real-time and historical data as it pertains to call handling. I'm encouraging our vendor by celebrating real-time performance and actively recaping MTD performance. TalkDesk allows me to do this as often as I want. :-)
Recommendations to others considering the product:
The platform is easy to use. Very small learning curve.
Great Tool
What do you like best about the product?
I like the autodial feature and call history view
What do you dislike about the product?
I dislike the occasional static and dropped calls
What problems is the product solving and how is that benefiting you?
Customer inquiries, sales, seeing missed calls
Recommendations to others considering the product:
Great tool that simplifies daily processes
Nice calls for sales
What do you like best about the product?
I like the how easy it is to add a contact
What do you dislike about the product?
When the calls disconnect in the middle of a call.
What problems is the product solving and how is that benefiting you?
no problems solved, but the benefits are the clear calls
Talk desk is awesome
What do you like best about the product?
I love that it's so convenient and easy. Can speak to all my customers!!
What do you dislike about the product?
Can't paste and dial. That makes it difficult to make calls faster.
What problems is the product solving and how is that benefiting you?
Sales
Money
Speaking to customer service.
Money
Speaking to customer service.
Recommendations to others considering the product:
It's good
TalkDesk-the new way to connect with your customers
What do you like best about the product?
I am not new to being a customer service agent but I am new to being a customer service agent that has a tool that gives me a lot more flexibility to do my job. I started with a new company 2 years ago and was told we would have a standard VOIP (Voice over Internet Protocol) phone that we would need to set up in our home office. This is more of the old-school type setup where you have a physical phone with the ability to forward calls to other devices if needed.
A few months later my team was introduced to Talkdesk which was a real eye-opener. The Talkdesk team went over some basic training with us. The ease of use is incredible and setup is a breeze. You can easily set up your own Custom Greeting for each status, Set Hours of Operation, along with routing after-hour alerts to your off-duty pager service. During setup, if you do have additional questions you can reach out to their support or go through the videos and knowledge base links. The best thing is there is no physical phone. You can have the widget on your desktop or you can download the app and answer the call from your cell phone. What’s great is you never miss a call or are unable to check voicemail. All of the typical "office type" settings are also included. You can easily do a blind or warm transfer to other team members if the call was routed to you by mistake or if the customer needs additional assistance. The Dashboard is customizable so you can see the agents logged in, the current status as well as call stats for the day (avg wait time, longest wait time, abandoned and your service level-which we all know is very important). As my department is newer our call volume is lower than a typical call center but I believe when things pick up for us I will not have any issues using Talkdesk. I love the company keeps us informed of changes that are coming. We have the chance to attend seminars, get emails with changes and the site itself notifies you of upcoming changes when you log in.
A few months later my team was introduced to Talkdesk which was a real eye-opener. The Talkdesk team went over some basic training with us. The ease of use is incredible and setup is a breeze. You can easily set up your own Custom Greeting for each status, Set Hours of Operation, along with routing after-hour alerts to your off-duty pager service. During setup, if you do have additional questions you can reach out to their support or go through the videos and knowledge base links. The best thing is there is no physical phone. You can have the widget on your desktop or you can download the app and answer the call from your cell phone. What’s great is you never miss a call or are unable to check voicemail. All of the typical "office type" settings are also included. You can easily do a blind or warm transfer to other team members if the call was routed to you by mistake or if the customer needs additional assistance. The Dashboard is customizable so you can see the agents logged in, the current status as well as call stats for the day (avg wait time, longest wait time, abandoned and your service level-which we all know is very important). As my department is newer our call volume is lower than a typical call center but I believe when things pick up for us I will not have any issues using Talkdesk. I love the company keeps us informed of changes that are coming. We have the chance to attend seminars, get emails with changes and the site itself notifies you of upcoming changes when you log in.
What do you dislike about the product?
I do have 2 wishes or suggestions. Since we do receive spam calls from time to time, some callers hang up while the greeting is playing before the call is transferred. Those calls show as missed as if me or my team missed the call. It would be nice to have an additional status showing the user hung up or disconnected. The 2nd would be better spam filtering. We do have the ability to block phone numbers but these days most spam calls are not from the same number each time. Most people have a feature on their cell phone that shows the call as potential spam, I just wish something like this could be incorporated into Talkdesk that would show the call as potential spam or if it wasn’t already flagged. The team could flag the number as spam so if that number were to appear again, it would display as potential spam. Those are my only 2 requests.
What problems is the product solving and how is that benefiting you?
As customer service representatives we are no longer bound to our desk for an 8-hour day. We can utilize the app and use our mobile devices and still offer excellent customer service. We can see everything in the app that we could see on screen. It is also extremely easy to on-board new support reps with this tool because it's so easy to use.
showing 631 - 640