Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,403 reviews
from
External reviews are not included in the AWS star rating for the product.
I love TalkDesk
What do you like best about the product?
I like that the app is super fast and I have not had like errors on calls, I like that we can do transfers blind or warm and that the talk desk dashboard is a very helpful tool.
What do you dislike about the product?
I think that the only errors that I see on the app are that one time the Dashboard didn´t work properly and takes like 1 or 2 hours to work correctly. I think it can improve that.
What problems is the product solving and how is that benefiting you?
I can see the queue calls, I can receive and make calls, I loved that I can see the QA calls and the thing that I have correctly and my errors, I think that it helps me to improve my performance.
Recommendations to others considering the product:
Is a great job tool
- Leave a Comment |
- Mark review as helpful
The best app to handle calls
What do you like best about the product?
The interface is very friendly to the user and easy to use
What do you dislike about the product?
It does not allow you to change your aux while you're in an active call
What problems is the product solving and how is that benefiting you?
Customer service for skin care
Great tool. Integrates with all our existing architecture. We are happy using it since 1.5 years.
What do you like best about the product?
The voice quality and the how various integrations it offers natively.
What do you dislike about the product?
The forwarding setup and ringing groups setup can be complex sometimes.
What problems is the product solving and how is that benefiting you?
A call center solution for our sales team with good reporting.
Highly recommended
What do you like best about the product?
The fact that as a manager I can create useful dashboards to track the performance but also listen to the calls
What do you dislike about the product?
The dashboards could self update, but this is the only smudge I see
What problems is the product solving and how is that benefiting you?
It makes it a lot easier to contact our candidates. Also, staffing our recruiters and track their performance is way easier for the managers
Recommendations to others considering the product:
Create easier dashboards, especially with the real-time analysis. Also the quality of the audio is not so good when using earbuds
Responsive and reliable
What do you like best about the product?
Talkdesk is easy to navigate. The Live screen is easy to customize to keep track in real time of metrics you want to monitor. You can assign voicemails to specific agents easily. When there are any issues, they are quick to respond and repair. It is easy to generate reports to be emailed weekly (or as often as you like.)
What do you dislike about the product?
I am not happy with the ringtone. I wish you could either supply your own ringtone or could pick from a few choices. It would make it easier to tell whose phone is ringing and give some variety (at our busy time, hearing that same sound essentially constantly for 8+ hours is a bit much.)
What problems is the product solving and how is that benefiting you?
It is easier to see how many calls are waiting, the phone number calling in, and what type of call they are. Before, we could only see the number of calls. We can also see how long an agent has been in a particular status, so if they spend a long time away and unavailable for calls, we will know. They keep you updated when there is a connection issue so that you know what is happening, and they are quick to resolve the issue.
Talkdesk Experience
What do you like best about the product?
Like how easy it is to navigate and user-friendly. The layout of the program is clear and legible.
What do you dislike about the product?
Has some glitches occasionally. Issues have to be resolved in a different format which takes some time to resolve.
What problems is the product solving and how is that benefiting you?
Make my job easier to communicate with customers.
Recommendations to others considering the product:
Make's your job that much easier by connecting with people, whether it's other coworkers, clients, or customers.
Made The Switch To Aircall
What do you like best about the product?
The stream lined user interface and overall functionality of aircall is better than talk desk in my humble opinion. We should have started with Aircall a long time ago.
What do you dislike about the product?
There was some initial internet compatibility issues but one that was resolved its been smooth sailing. The calls are clear and very few dropped calls since their team he
What problems is the product solving and how is that benefiting you?
With clearer calls, easier transferring, and better ring group controls our IT team seems to like the scalability and robust dependability better as well I am looking forward to seeing us a year from now using this software.
VERY NEW AND INNOVATED
What do you like best about the product?
THE EASY WAY TO NAVIGATE CALLS AND THE ABILITY TO MONITOR CALLS
What do you dislike about the product?
There seems to need a lot of side widgets
What problems is the product solving and how is that benefiting you?
Talk desk has a very fast response to any issues.
Great Telephony service
What do you like best about the product?
I like the granularity of roles and groups that are offered by TalkDesk. The options for widgets under the reporting tab as well. it makes it very easy to diagnose issues and track usage.
What do you dislike about the product?
There is not much I dislike about TalkDesk, the support is great whenever we have an issue and people are more than willing to help. I wish there was a more unified app though. Callbar seems to be a tad flakey at times from what I have heard.
What problems is the product solving and how is that benefiting you?
Most problems end up being a result of the users home internet or their device setup. Very few issues are with talkdesk as a program. We did have a user dropping calls recently, but TD support helped and we figured it out.
Recommendations to others considering the product:
It is a great product and the best on the market in my opinion.
TalkDesk has been an amazing tool that helps me communicate with my clients.
What do you like best about the product?
Its use of it is not complex so its understanding is easy. The platform is simple and it has many options that help me daily.
What do you dislike about the product?
Now, I have to download an extension to use the keyboard and if I do not use it, it closes automatically.
What problems is the product solving and how is that benefiting you?
I work remotely, so I do not have a USA phone number to talk to my clients; however, I am not able to call them thanks to TalkDesk
showing 621 - 630