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Talkdesk

Talkdesk | 1

Reviews from AWS customer

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External reviews

2,403 reviews
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External reviews are not included in the AWS star rating for the product.

    justine f.

It is a very smooth program with little to no problems

  • June 23, 2022
  • Review provided by G2

What do you like best about the product?
I like how quick and responsive it is!!!
What do you dislike about the product?
I dislike the ringtone sound as it is not too pleasant
What problems is the product solving and how is that benefiting you?
Talkdesk helps my company reach many clients smoothly and efficiently every day.

    Client S.

All the tools you need to help you in one application

  • June 23, 2022
  • Review provided by G2

What do you like best about the product?
Talkdesk's best feature is its ability simplify and streamline your day-today workflow. Talkdesk makes it easy to switch seamlessly between the main workplace disciplines like chat, email and Phone. You can also use the widget mode of this app or keep it in your browser depending on how you want to arrange your screen. This is a huge plus for anyone who values flexibility.
What do you dislike about the product?
Talkdesk is not something I like. There are minor issues, such as when you open Talkdesk two tabs at once, it can crash. This is more of a talkdesk issue than a user problem.
What problems is the product solving and how is that benefiting you?
The TalkDesk has allowed us to improve customer support. This helps our agents to improve their performance and the overall customer experience.

    Education Management

Review for Talk Desk

  • June 22, 2022
  • Review provided by G2

What do you like best about the product?
The Talk Desk has been at its best when it comes to delivering what they have promised.
1- It ensures helps the user to generate accurate reports.
2 - Provides a clear network on the calls.
What do you dislike about the product?
The talk Desk should give us the option to make conference calls. That option will help us to save time.
What problems is the product solving and how is that benefiting you?
Providing a clear network on the call is helping us to improve our customer satisfaction rate.
Recommendations to others considering the product:
It is the best to make international outbound calls

    Education Management

The TD FB.

  • June 22, 2022
  • Review provided by G2

What do you like best about the product?
The Talk Desk has been very helpful in terms of making outbound calls. It ensures to give transparent network over the call.
What do you dislike about the product?
There are times when we face call drop issues. This affects our business and customer service.
What problems is the product solving and how is that benefiting you?
The Talk Desk has solved the problem of generating accurate reports for the calls made to the customer using the Talk Desk. It has given us an added advantage for getting flexibility with the report generation part.
Recommendations to others considering the product:
If you are looking for contact center usage then the talk desk is the best option.

    Education Management

TD Feedback

  • June 22, 2022
  • Review provided by G2

What do you like best about the product?
It gives you the flexibility to get accurate reports. It gives clear network while making calls to the customers. Give's the option to generate the report as per our flexibility.
What do you dislike about the product?
Nothing is there to be disliked about the Talk Desk.
What problems is the product solving and how is that benefiting you?
Talk desk has improved the option to generate the report as per the flexibility.
Recommendations to others considering the product:
If you're using for contact centre purpose then Talk desk is the best thing to be used.

    Education Management

Talk Desk Review!

  • June 16, 2022
  • Review provided by G2

What do you like best about the product?
Talk desk has helped me to get easy access to my reports, it is user friendly too!
What do you dislike about the product?
At times the flexibility to get the reports on time gets difficult.
What problems is the product solving and how is that benefiting you?
The talk desk has helped us to get the reports on time. It has been giving us an accurate report. It also give us an option to check the roster and get the report as per that.
Recommendations to others considering the product:
It is the best software if you are looking for dial-outs. It gives accurate reports with the call recordings.

    Mattew P.

The best choice for your support team

  • June 13, 2022
  • Review provided by G2

What do you like best about the product?
The Talkdesk program has many features that I really like. It is easy to transfer calls and use different statuses. These statuses can also be used to translate into real-world work. The platform can help organizations do a lot of stuff on a business level. It is also very easy to make international calls. It is an excellent platform and one of the best I have ever used.
What do you dislike about the product?
Although I use most features offered by Talkdesk, sometimes it can take a while to download data. It all depends on the size of the data. The app is user-friendly and efficient.
What problems is the product solving and how is that benefiting you?
Talkdesk is a useful tool for our support team. We have access to all the information we need and makes it much easier to help the customer.

    Jim L.

The best soft for your support team

  • June 10, 2022
  • Review provided by G2

What do you like best about the product?
The app is easy to use and provides everything you need to contact your customers. The platform includes a call ID and email address for simple access to caller information. Many report options are also available, making it fun to keep organized. If you can't make a call, you can transfer it to another team member or an external number, provided they have an Internet connection.
What do you dislike about the product?
A stable internet connection is required to use the system's full capacity. The panel may not be as easy for some users to use.
What problems is the product solving and how is that benefiting you?
I can contact people from various countries and stay in contact with them. I can manage the work flowing smoothly without any interruptions between my jobs. I can call people while they are on their tasks with a high definition clarity of sound and a fluent interface.
Recommendations to others considering the product:
If you are our size or bigger and use a service for your employees to handle calls, Talkdesk may be the perfect solution. I've heard from other people that it works well, and the pricing is reasonable.

    Financial Services

It's almost there, and yet completely not.

  • June 08, 2022
  • Review provided by G2

What do you like best about the product?
It's a VOIP solution, so the main advantages :
No need for a heavy infrastructure behind it (PABX etc.)
Has a lot of features (though a lot of them arein early access)
What do you dislike about the product?
Stability (it has issues, not huge ones but they can't seem to figure out where it comes from, the second time for me being a client and 2nd time they fully blame it on the network, which has zero issues with Teams, Zoom, call over wifi etc.)
Now we have our account manager and sales representative, just not answering to us for one and a half month, for a feature we wanted to enable SMS, there is integration cost associated with it; and they can't give the number - so we're even okay to just integrate it and get the invoice after.
No reply - none...
What problems is the product solving and how is that benefiting you?
It solved the issue of us having to run 3 servers, a onsite PABX and dedicated hardware that was only available in the office or by VPN.
User accounts are provisioned and SAML connected that solved the need to maintain a IDP inside of our older phone solution
Recommendations to others considering the product:
TalkDesk is between a mature and a beta product;
The org reflects that too.

    Jessica G.

Talkdesk has been very easy to use with little trouble of customers being able to hear me.

  • May 26, 2022
  • Review provided by G2

What do you like best about the product?
I like the sound quality and the ease of use.
What do you dislike about the product?
I have had customer complain that we don't have a 1800 or 855 number. I don't believe it is Talkdesk though.
What problems is the product solving and how is that benefiting you?
Call quality and ease of use.

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