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The Ease and Effectiveness of Talkdesk
What do you like best about the product?
I absolutely love how user-friendly Talkdesk is! I never feel lost or uncomfortable when I'm making a call or checking my call history. Everything is always clear and easy to find, which makes Talkdesk perfect for any work environment. It's something that you can learn quickly and efficiently - perfect for busy people on the go!
What do you dislike about the product?
There can be a slight delay during calls, which is typical for most internet-based call software.
What problems is the product solving and how is that benefiting you?
I've come to see how big businesses can benefit from using these phones to keep an eye on their employee's calls and data. They work great, and I haven't had any problems.
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the product, service and support has been amazing
What do you like best about the product?
the support is amazing. always helpful and ready to jump on a call to assist any way they can. the product is also extremely comprehensive and has an abundance of reporting options.
What do you dislike about the product?
the options in reporting can get confusing as to what they do and their naming scheme could be updated. also product rollouts need to test for all previous features and have equivalents in the new rollout
What problems is the product solving and how is that benefiting you?
it works slightly better than zendesk talk. really need some help with having the integration work for us rather than us having to dig out the information. need to revisit implementation i guess
Supporting our customers with this software
What do you like best about the product?
The call-bar widget is a very useful tool that integrates well with other solutions we use to reach out to borrowers. The number can be called by clicking on it. It is easy to choose a call disposition (e.g., talk, chat, or voice mail). Talkdesk always arrives on time and has excellent wait music as you search for information about the borrower. If the client calls from a number that has a file associated with it (i.e., they've contacted us through our contact form), then Talkdesk will link this file so we can easily view it
What do you dislike about the product?
Sometimes problems occur when we try to playback recordings that were made on older systems, devices, or software versions—these can sometimes result in a crash or error message while trying to play them back.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us manage our calls by recognizing the best way to handle them.
Wonderful without disturbance calling
What do you like best about the product?
No network issue, easy connecting and easy to use
What do you dislike about the product?
Takes time to load at most of the times.
What problems is the product solving and how is that benefiting you?
Dialling international customers without disturbing my privacy
Talkdesk Click to Dial: Easy, Convenient, and Simple
What do you like best about the product?
Talkdesk Click to Dial is easy and convenient. Also, call transferring is very simple. Salesforce's integration is essential. We can view contacts, view notes and link conversations to salesforce contacts. This enables for excellent analytics and reporting for the entire team. Our team can also see who is online and available for transfer.
What do you dislike about the product?
It is difficult to change your settings. For example, if you want to change your hold music, you have to go into the settings and change it for each user. This is a hassle and time-consuming. Finally, the reports are not as robust as they could be. I would like to see more reports and more detailed reports.
What problems is the product solving and how is that benefiting you?
Talkdesk has many features that are useful for managing inbound calls. We like the ability to route calls to different ring groups, and to track call patterns and call history. We also appreciate the ability to take advantage of Talkdesk's many integrations.
When we first switched, it was not a good experience. Though, it is getting better.
What do you like best about the product?
I really like the round-robin feature when it functions correctly. I also like the disposition/note feature; although, it is not built out enough to be functional day-to-day. I also like the scheduled reports but I wish the actual reports were easier to navigate/customize further. The dashboard is very useful for me to monitor my team's coverage.
What do you dislike about the product?
The conversations app is still very buggy and kicks my agents off frequently. There are also a lot of sound/notification issues and because of this, won't route my agents calls often. The most recent update made progress regarding sound settings, but it could be way better. I have also tried multiple times to upload our CRM contacts using the uploader and it is so buggy, I have put a lot of work in and made little progress. The automation through front, for example, is also not desirable and has many issues still being worked on by the integration team. I wish there were more connectivity between Front and Talkdesk for voicemails/missed calls.
What problems is the product solving and how is that benefiting you?
They are working on our integration issues including our CRM contacts, Front, and Gong connections. I feel that our customer service coordinator (Kate Wilkerson) really listens and takes the time to check in, gather any issues we have and take action as soon as possible! The sound settings are getting better but need more work in the conversations app interface. As well as the disposition/notes functionality.
Recommendations to others considering the product:
Research what features you are most wanting to use the most and if they are fully supported and working before switching.
Talkdesk
What do you like best about the product?
Talkdesk was software that we used to log into our systems prior to logging in for work
What do you dislike about the product?
What I disliked is that it would log us out and place us in a status that we would not be paid for automatically in the middle of your work schedule.
What problems is the product solving and how is that benefiting you?
We used to use it for time management for payroll purposes until it began to glitch on us.
Recommendations to others considering the product:
It works when until it doesn't.
An intuitive, easy to use platform with a multitude of resources and features
What do you like best about the product?
TalkDesk is easy to use and the training programs are stellar, well-rounded, and informative for all new Customer Support Representatives. The company is also incredibly transparent on new features they have in the works and offer interesting, relevant speakers for customers as a resource. The TalkDesk Studio makes it easy to customize welcome messages, route customers, and ensure everything is running smoothly from the admin side.
What do you dislike about the product?
Certain features like Callback requests don't function as desired with multiple requests able to be created by a singular number which can cause issues when the customer has already been contacted and their questions answered. Additionally, the reporting aspect in creating dashboards could be more user-friendly, however, I do love all of the options given for sorting, creating, or working with various filters and fields to pull data.
What problems is the product solving and how is that benefiting you?
TalkDesk offers the benefit of a reliable, easy-to-use phone platform for Customer Support representatives to connect with and resolve customer issues. The performance is far better than previous tools we have used and all of the resources TalkDesk gives customers are incredibly valuable, such as the conversation webinars they have with industry professionals and their roadmaps for features to look out for.
TD FB
What do you like best about the product?
The best part about Talk Desk is that it is user-friendly. Any new user can easily use this product.
What do you dislike about the product?
Many times there are call drops which is inconvenient for the user.
What problems is the product solving and how is that benefiting you?
Talk Desk has made it very easy for the user to check all the data on one page. This saves a lot of time. for eg - If I'm looking to generate the reports I can do it on the same page for a particular user.
It is a very smooth program with little to no problems
What do you like best about the product?
I like how quick and responsive it is!!!
What do you dislike about the product?
I dislike the ringtone sound as it is not too pleasant
What problems is the product solving and how is that benefiting you?
Talkdesk helps my company reach many clients smoothly and efficiently every day.
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