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Its a simple, intuitive and easy to use software
What do you like best about the product?
Recordings presents no problem at all, cristal clear. It is quite robust, have no complains.
What do you dislike about the product?
Well maybe the reports, sometimes it takes time to get them, that part is not so clear. Also sometimes its is not so clear to understand how to create them, It's easy once you get to know them.
What problems is the product solving and how is that benefiting you?
For me the most importan thing it is the way they help me out to do remote work. No need to waste time to do any previous set up. Works well since the begining.
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"Couldn't find an easier software"
What do you like best about the product?
Is not hard to understand how the software works. Talkdesk is my preferred option as it is reliable, has good call quality, is easy to navigate and use and is essential for my workflow. Software is relatively straightforward and the administration of call flows is intuitive and logical.
What do you dislike about the product?
There is not much I dislike about TalkDesk, the support is great whenever we have an issue and people are more than willing to help. Get resolutions on our issues right away.
What problems is the product solving and how is that benefiting you?
We did have a user dropping calls recently, but TD support helped and we figured it out right away.
Very friendly to use!
What do you like best about the product?
the power of tools and the easy way to use it, very friendly
What do you dislike about the product?
still need to improve the omnichannel, looks very well the future releases
What problems is the product solving and how is that benefiting you?
solving matters about reportings very fast
Recommendations to others considering the product:
won't be let down
Review on Talkdesk:- One of the best solution for Support team function.
What do you like best about the product?
Talkdesk is a very easy & good interface to coordinate with team members and customers. The call quality is very good. Easy to call any number around the world. Easy functions & good graphical user interface. Very easy to operate. One thing to appreciate is that quick & prompt technical support.
What do you dislike about the product?
Sometimes the incoming call ring is not audible on laptop.
Also faced one issue that software was corrupted & application was not opening. But with the help of Tech support that issue was resolved.
Also faced one issue that software was corrupted & application was not opening. But with the help of Tech support that issue was resolved.
What problems is the product solving and how is that benefiting you?
We can call customers quickly around the globe & coordination among team members is very easy. One can transfer calls to other agents easily. Overall efficiency is now improved.
User Friendly
What do you like best about the product?
The automatic one-click button you can hover over to make a call instead if inputting it into the dial pad.
What do you dislike about the product?
I dislike the confusion of warm transfers.
What problems is the product solving and how is that benefiting you?
Cost-effective and not having to have a big phone on desk
Talk about Talkdesk
What do you like best about the product?
The fact that I can monitor my agents live
What do you dislike about the product?
At this time I have found nothing that I dislike about talkdesk
What problems is the product solving and how is that benefiting you?
Lets me monitor the activity at my service deak...
Recommendations to others considering the product:
Easy Software that helps you monitor your helpdesk live
Talkdesk is a Great Product but, Management and Customer Relations needs work
What do you like best about the product?
The functionality and integration of the product is good it meets our technical support needs and has a wide variety of integration aspects that make it worthwhile to deploy and use.
What do you dislike about the product?
Customer and client relations can be adversarial at times. They need to work more on relating to the client and customer's needs more than just making money.
What problems is the product solving and how is that benefiting you?
Automation and call flow issues have been resolved, along with some added features that have helped us manage missed and abandoned calls.
I am a relatively new talkdesk user and I have found it very user-friendly.
What do you like best about the product?
I like the capability to have options to create views, keep track of queues, and organize and Rep statuses as well as it shows you individual statuses in color, and time in the state.
What do you dislike about the product?
One of the items that it makes it challenging for me is the time it takes to research and extracts data. It sometimes gets stuck when trying to view results or when submitting a request to view data.
What problems is the product solving and how is that benefiting you?
It solves the problem of call-taking logistics, inbound call intake queue, and organizing of different accounts and departments, the call data extraction and reporting.
Recommendations to others considering the product:
The quality of audio when monitoring calls is outstanding.
Amazing and ease of use
What do you like best about the product?
How easily I can make reports and dashboards.
What do you dislike about the product?
The way it takes a while for login and also the way how slow it gets with multiple tabs open.
What problems is the product solving and how is that benefiting you?
Making reports for the team makes it much easier to get multiple things done.
Zendesk is a better product.
What do you like best about the product?
Talkdesk has cool reporting functions and studio, while hard to use, gives a lot of flexibility in call flow. CsM Nay Collins is great.
What do you dislike about the product?
Texting, emails, chats, and handling missed calls are all awful. General service from the company - except for my CSM Nay - was very poor. I feel ive been lied to multiple times by talkdesk. Not a good company to work with.
What problems is the product solving and how is that benefiting you?
Splitting calls based on purpose of call, without having to use a manual IVR. We can use automatic functions to do this which saves lots of time and abandoned calls from occuring.
Recommendations to others considering the product:
Be careful with the texting functions!
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