Talkdesk
TalkdeskExternal reviews
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Easy to use with updated look
What do you like best about the product?
I like the look and it's easy to navigate
What do you dislike about the product?
Sometimes it is unresponsive and you are unable to change status.
What problems is the product solving and how is that benefiting you?
I am unaware of which issures are in resolution.
great tool for customer support centers
What do you like best about the product?
Talk Desk makes it easy to quicky answer calls
What do you dislike about the product?
It does disconnect without notice on occasion which is a bit inconvenient - especially if you aren't on all of the time.
What problems is the product solving and how is that benefiting you?
I know that we submitted the issue with it disconnecting randomly and that it is being investigated. It will be beneficial to have resolved as quickly as possible because it affects the amount of time that we show on certain channels.
Talkdesk Review
What do you like best about the product?
The learing AI is great which picks up the converstaions more effectively and reduced hadle time for agents
What do you dislike about the product?
Talkdesk lags and screens dont load at time need to restart a few times
What problems is the product solving and how is that benefiting you?
Talkdesk control sthe call volumes and also with the call backs easier and the AI is always learing and doing the script better
It usually works great!
What do you like best about the product?
The most helpful about talkdesk would be the amount of things we can view in one place. I like that we can see who else is logged in for coverage, I like that it's easy to transfer and user friendly.
What do you dislike about the product?
Sometimes there are issues, like it was logging us out frequently without notice. But it's usually good!
What problems is the product solving and how is that benefiting you?
I use talkdesk to answer our front desk phone as switchboard and transfer customers.
Easy access to customers calling and easy to get around and understand
What do you like best about the product?
What I like about Talkdesk is that you can pick up your call and listen to it even if it is not your call but somebody else's call with another customer from the recorded calls of the day.
What do you dislike about the product?
What I dislike about talkdesk is that we are not able to do video calls like zoom meetings and there are also no alarm for next activity that we need to aux on.
What problems is the product solving and how is that benefiting you?
Efficient communication we are able to take calls we hear customers very clearly without any troubles and have effective communication with the customers
The experience is great
What do you like best about the product?
Calls are recorded you able to go back and retrieve the calls.You can inform your employer/colleagues of your where abouts by auxing. The platform has tabs for different activities it is ease of integration. The platform is user friendly it is easy to navigate therefore is is easy to implement. You are eble to expand your knowledge of it by taking the training provided on it on Training collections. I work in a callcenter environment there it is used frequently and their support team is always available for assistance when needed.
What do you dislike about the product?
It does not have a video feature therefore it cannot be used for video calling for conferences/meetings etc.
What problems is the product solving and how is that benefiting you?
We able to communicate with our clients, we able to add notes of the conversations that we can excess easly. We can monitor each other as colleagues so do our employers.
Great experience
What do you like best about the product?
Talkdesk notifies me when I need to aux my breaks since I use it everyday from 08;00 TILL 17:00. It gives my access to go and check my quality scores for the month. It is easily acessible and effortless to use.
The amazing part is it helps me track my absent or present hours for the day, adherence and also able to go and check my department's service level and available times to track our progress for the day.
The amazing part is it helps me track my absent or present hours for the day, adherence and also able to go and check my department's service level and available times to track our progress for the day.
What do you dislike about the product?
It logs me out once in a while however that is not much to make me dislike.
What problems is the product solving and how is that benefiting you?
It helps for management to track your adherence for that specific day so you will not be short of hours or owe the company hours.
Talkdesk Helps me to load QA and provide Coaching to my Peers .
What do you like best about the product?
Talkdesk helps me view firstly monthly stats with regards to QA's scores per line on business. It helps to load coaching and recording QA's. I recently found that I could load coaching opportunities for other lines of business and download the coaching forms as well. We also use it for service level graphs and can personal to your own team or multiple teams . Great tool!
What do you dislike about the product?
Training - We could of had training to make use of the software to its full potential, nothing to dislike about the software itself.
What problems is the product solving and how is that benefiting you?
It helps leaders daily at the ease of doing their jobs, it shows you the peers that out of time with states in the call center, It also helps with QA management and gives insights to the team, The tool helps support, guide, and develop our people with ease and saves time.
TalkDesk is pretty user friendly.
What do you like best about the product?
The ability to view all sorts on ongoing statistics.
What do you dislike about the product?
Sometimes calls cannot be heard, or they cannot hear me, calls get dropped and there are minor glitches in system. need to restart TD.
What problems is the product solving and how is that benefiting you?
Call back ability. ease of use. records of stats.
Great to work with
What do you like best about the product?
The AI features are very useful for ease of use
What do you dislike about the product?
The system can sometimes have issues with the internet
What problems is the product solving and how is that benefiting you?
It it solving productivity issues in that we are able to track calls and also able the track quality scores and agent behavior
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