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flexible tool
What do you like best about the product?
Very flexible tool for creating dashboards based on the company's Service Level and performance. Gives you a lot of options for data visualization and support....
What do you dislike about the product?
that you can not duplicate dashboards on your own account, also while choosing the filters for dashboards sometimes the data might be missing that does not give you 100% accuracy
What problems is the product solving and how is that benefiting you?
Talkdesk is the tool that is benefiting companies in different ways - gives you a clear view of the performance and service level with easy and flexible data visualization
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Best for call centers
What do you like best about the product?
Most helpful is that you receive calls in time and as a team leader you can monitor them live. One of the best thing is that it has extension in chrome and you can make outbound calls with just one click.
What do you dislike about the product?
This platform is good. There is some bugs, which almost every platform has but they are working to make it better, so I think you should proceed to report a problem and wait a bit.
What problems is the product solving and how is that benefiting you?
By use of this platform you can solve problems easily via calls or receive partner calls. Agents are more productive as they can make a call with just one click.
Recommendations to others considering the product:
I recommend reporting every single issue you may face their support team can help you in almost every case. Just for you to know this platform does not provide automated outbound calls for the partners that called. E.G. if a partner called you and it needs to be evaluated they can callback every single of them but if you want to call back to partners for every 5th call (Not everyone to bother them) you could not do that here.
Besides this, everything is working quite well!
Besides this, everything is working quite well!
fit for use and fit for purpose
What do you like best about the product?
Always available. Less downtime and degradation
What do you dislike about the product?
In terms of reposting, we can use only out of the box functionality and Talkdesk dont have analytics for the monthly usage cost and analytics for tool activities and usage.
What problems is the product solving and how is that benefiting you?
problem on downtime
Recommendations to others considering the product:
easy to use, easy to administer, always available, and can be integrated to most systems
Platform is easy to use, but don't feel like a valued customer
What do you like best about the product?
Their platform is visually appealing and easy to use. Their support team is usually very good at responding to requests promptly and efficiently. Their help center and Talkdesk Academy are good, well-built resources. They send out lots of communications around maintenance, outages etc. Overall their company is future and growth-oriented.
What do you dislike about the product?
More complex support issues take longer to hear back from. We are a smaller-sized company (~100 agents, 500 total employees) and got hit with a 150% rate hike during our renewal. Their pricing is much higher than some of their competitors (Five9s, Dialpad) and they have not made us feel like they want to keep our business. Their new Digital Engagement platform has some buggy behavior which is expected when products are released. But we find their solution isn't great for our omnichannel use case.
What problems is the product solving and how is that benefiting you?
We use Talkdesk as our contact center solution. The IVR studio flow is pretty easy to set up. Agents can do cold and warm transfers. We can easily see agent productivity at a glance using their reports and dashboards page.
I work from home using Talkdesk
What do you like best about the product?
The multiple phone numbers you can add with a variety of area codes, recorded & non-recorded lines
What do you dislike about the product?
It will sometimes un-sync from my salesforce
What problems is the product solving and how is that benefiting you?
The updates seem to keep TD working just fine
A very effective tool, it delivers what it promises in a satisfactory way.
What do you like best about the product?
The dashboard model, ease of navigating between functions, ease of locating what I need to do my job efficiently.
What do you dislike about the product?
So far I have not missed anything. It meets the needs that my function requires, I can work from outside the office and I am satisfied with it.
What problems is the product solving and how is that benefiting you?
Nothing to declare.
Recommendations to others considering the product:
A very effective tool, it delivers what it promises in a satisfactory way.
Talkdesk Review 2022
What do you like best about the product?
I like how on Talkdesk you have different phone area codes to use as you like to call your customers.
What do you dislike about the product?
I don't like how it takes long to load up.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped me to do my job easier with the call recordings access it provides.
Recommendations to others considering the product:
I would advice to go ahead and try it , it might be good for them too.
Highly recommended
What do you like best about the product?
Useful to for my workspace allows me to communicate properly and gives me area codes options to call from that way I can call from a local number to a customer without them feeling doubt that someone from another city or state is calling
What do you dislike about the product?
For the time I have been working with Talkdesk only dislike would is the fact if I get an incoming call while I try an Outbound call it glitches and doesn't let me hang up, have to close the app and sign back in
What problems is the product solving and how is that benefiting you?
The fact we can call from local numbers that we can record. keep track of our calls, and receive an email every time we have a missed call helps us communicate better with my customers and follow up accordingly
VERY FRIENDLY TO USE WITH OUT BEEING A TECH SAVY
What do you like best about the product?
THE DIAL PAD HAS BIG NUMBERS AND ALSO TH
What do you dislike about the product?
I COULD BE A LITTLE BIT MUCH BIGGER THAN THE NUMBERS
What problems is the product solving and how is that benefiting you?
WHEN TALKING TO THE CUSTOMER HAS GOOD SOUND ON THE CALL NO STATIC
Recommendations to others considering the product:
if you are not tech-savvy this app is very friendly to use
User friendly and nice design and always improving
What do you like best about the product?
Organized and user-friendly. Easy access to recordings so when it is your turn to evaluate calls you will be able to find them with no problem. One thing I do like is the design, the colors and the organization. Whenever I started working with the platform and was receiving training about it, it was really easy for me to be able to understand exactly how to work it. I also like a lot the fact that it allows us as quality assurance to have easy access to previous reports and calls, so when we have calibrations and meetings we can just go back, access and play the calls.
What do you dislike about the product?
After some minutes of no use, you have to reload the page to be able to access calls again. The first time this happens is a bit confusing but once you remember you will know you just have to open the link again. It would honestly be better if this did not happen since it kind of puts a little rock on the way whenever you come back from a break or a meeting and you have not been using it. It is no big deal since you just have to open the link again and it will work perfectly it just takes seconds to do it but I would appreciate not having to do it.
What problems is the product solving and how is that benefiting you?
It allows me to be more efficient in my job and to be able to have easy access to previous recordings for calibrations and feedback. Also, when it comes to up training and learning new features it is really easy to do. I also appreciate how fast they are to respond to questions we may have about the platform and give really clear answers about any issues we may encounter. I don't think there is so much to solve since it is a pretty well-built website and it has all the tools we need to be able to accomplish all of our activities.
Recommendations to others considering the product:
for quality, I would keep a record of agents you have already looked up to avoid evaluating twice.
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