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Talkdesk is fast,and easy to use.
What do you like best about the product?
I like that I can change my number, helps that way customers don't think it's a scammer call. The trust of my customers, well with a different tool you cant change your number.
What do you dislike about the product?
Well, it rarely has issues, when there are issues it just wouldn't let me do a call, all it takes is to wait for a couple of minutes for the system to recover and can continue working with no problem.
What problems is the product solving and how is that benefiting you?
With Talkdesk is Easy to go and check if I have any voicemails from my customers, I just go to my profile lets me know how long ago was it, and lets me listen to it without having to download it, this is easier for me to get in touch with my customers.
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Ease interface, straightforward
What do you like best about the product?
The interface is pretty simple no big science behind a phone call , once you get the basic, speed dialing is the ease thing to do from there , I like having the visual of whats happing in the call , time , rec , what default line , etc
What do you dislike about the product?
I don'tike the bug where as im dialing if a call comes in that second , it might even just show the default interface or a dialing number screen with no timer no buttons no nothing , and the ringging sound in both cases , dont kjnow if im wating on an incoming call , dialing a number , or just whatever , but i have to hard restart talk desk to get back on track
What problems is the product solving and how is that benefiting you?
the ease to speed dial and know from where I'm dialing the DEFAULT number, I use it with the sales force and use the transfer option to get my customers where they need to , its relly helping me complete my call volume and to get the info right where it need to with the quick notes
Recommendations to others considering the product:
I don't have much experience with dialers , but talk desk is very understandable hands on , a couple of calls and everything will fall in place
Great app
What do you like best about the product?
I like how fast it is. I love the layout.
What do you dislike about the product?
Some times it can lags. I gets frozen at times.
What problems is the product solving and how is that benefiting you?
It has helped me keep track of clients.
Recommendations to others considering the product:
Be ready for a great experience
Solid webphone/timekeeping system
What do you like best about the product?
It's a solid webphone and timekeeping system. The phone function worked fairly consistently, with few dropped calls, and kept track of our time for payment very well with very few glitches or errors. It kept all the phone numbers we might need to transfer to in a nice little directory for us.
What do you dislike about the product?
The version we used didn't integrate with Zendesk so had to be opened and signed into separately and monitored on a different screen/window. Calls were sometimes really scratchy and sound would occasionally cut out on either our or the caller's end so we couldn't hear each other. It worked a lot better than some other softphone systems we used but there were still some quality issues.
What problems is the product solving and how is that benefiting you?
The directory was great for keeping all nubmers we may need on hand in one location. The softphone worked very well most days, and it kept track of our statuses and worked time for payment very well.
It's great when it works but there are a lot of kinks that happen on a daily-weekly basis
What do you like best about the product?
Upsides: Note-taking on call, easy-to-use (when working correctly)
What do you dislike about the product?
Calls come in when you're in an away status, sometimes a call will come in while you are on a call and it's not meant for you.
What problems is the product solving and how is that benefiting you?
Not sure on this one, it's gotten better but the calls coming in, when you are supposed to be away, still happens since we launched TalkDesk for our company.
Recommendations to others considering the product:
Resolve the calls issue I mentioned earlier
Talk Desk is great! Reporting is amazing and very detailed. Service is extremely customizable
What do you like best about the product?
The live reporting is great because I can see employee phone status which are also logged; this is very important when you have remote employees. Observe AI is incredible and allows for easy qa checks and ensuring customer satisfaction
What do you dislike about the product?
The routing of calls does not always follow guidelines set (support calls route to sale line, or round-robin call distribution is not always accurate). These most likely are resolvable issues, however, the resolution process would be very time consuming
What problems is the product solving and how is that benefiting you?
TD provides all the major requirements for CCaaS software. Integration with CRM is extremely important and TD provides all the requirements to successfully log calls within our CRM accurately and reliably.
Recommendations to others considering the product:
GREAT CCaaS software to consider. Reliability is there. Support is great and very responsive. Extremely customizable
Reliable, no outages, good quality WW service network platform
What do you like best about the product?
TD Contact centre is intuitive with an admin friendly UI. Agent administration is straight forward. The migration from Callbar to the CX app was straight forward. Tech support response times are very good. They are also very helpful. As good as HPE Nimble, .... nearly :)
What do you dislike about the product?
Zoom integration or having a native remote tool/session function that seamlessly integrates with the CX App agent status
What problems is the product solving and how is that benefiting you?
Platform resiliency and robustness. Good call quality and very low latency. Platform redundancy meaning no outages. Compared to previous vendors used (Mitel and ShoreTel) MoS score and voice quality are far better. I do not think we have seen an outage that was TDs fault. No complaints from agents internally or customers externally
Recommendations to others considering the product:
If looking for a reliable, good quality Voice service with redundancy and reliable/helpful support - I would recommend TalkDesk
Excelent Software
What do you like best about the product?
Reports, as a Salesforce analyst, talkdesk has amazing options for calls reports, also area code presence continues to amaze me how helpful it is.
What do you dislike about the product?
Not compatible with Firefox, using SalesForce account, needed to switch to a different browser to use it.
What problems is the product solving and how is that benefiting you?
The Reports I can't get from Salesforce, I get very specific data from calls that helps me as an analyst.
Recommendations to others considering the product:
Local Presence excelent for call centers
Solid program
What do you like best about the product?
The ability to listen live/recorded call
What do you dislike about the product?
Find it a bit clunky and isnt a clean layout
What problems is the product solving and how is that benefiting you?
The ability to coach live and on the fly. As well as post call weekly
Excellent product
What do you like best about the product?
The tool for listening to phone recordings is very useful and allows you to know exactly what was said during a conversation.
What do you dislike about the product?
I don't like the ringtone of the calls and the fact that not all functions are available from the app and that you can't search for contacts or past conversations.
What problems is the product solving and how is that benefiting you?
I hope it resolves the aforementioned issues, especially regarding the app.
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